Quick start
Watch how eesel AI works in just 60 seconds.
See how easily eesel AI slides into your service desk tools and workflows, smoothly picking up your processes and acting as a clever service desk sidekick. No extra effort required.
AI customer service
for support teams.
eesel AI connects with tools like Zendesk, Freshdesk, Jira, and Confluence, automates your support workflows, learns from your documents and past tickets, and strengthens your customer service team like a sharp, helpful new teammate.
AI agent
AI copilot
AI triage
AI chat bubble
AI internal chat
TRUSTED BY MORE THAN 1,000 CUSTOMER SERVICE TEAMS OF ALL SIZES
Results
Geared for support success.
Discover what eesel AI delivers.
70M
tickets and chat sessions processed
2 months
time it takes for eesel AI Service Desk to pay for itself
$124M
in savings for 1000s of customers, streamlining service desk operations at scale
81%
of service desk conversations resolved automatically on average, boosting team efficiency
AI Agent
AI agents that tackle service
desk jobs with a human touch.
eesel AI learn about your customer service processes and tone from past tickets, help centers, macros, and docs, then smoothly handles frontline support tasks for you.
Explore AI agent
Integrate with one click
Quickly learns from previous service desk replies, help docs, macros, and guides to fit right into workflows.
Adjust how agents work
Decide exactly when AI service desk agents jump in, what they manage, and when they pass things to people.
Test safely in a sandbox
Run the AI on previous service desk tickets and review performance before going live for everyone.
AI copilot
Always have an AI customer service draft
response ready to go.
eesel AI adapts to your company’s style and tone from old tickets, help docs, macros, and knowledge bases, then drafts replies for customer questions.
Explore AI copilotAI copilot
Always have an AI customer service draft
response ready to go.
eesel AI adapts to your company’s style and tone from old tickets, help docs, macros, and knowledge bases, then drafts replies for customer questions.
Explore AI copilotConnect with only one click
Learns quickly from past service desk replies, help centers, macros, and docs to sound perfectly like your team.
Perfect for training
New service desk agents can ask eesel AI anything to onboard, ramp up, and perform better in no time.
Progressive rollout
Test and review replies in a safe sandbox environment. Roll out to a few agents first before using company-wide.
"We chose eesel AI because it offers multi-channel data input options, allowing us to fully leverage the advantages of large language models. Customers can get instant responses with real-time pricing info, and tough questions are automatically triaged. By linking our CSVs, Zendesk, and Google Docs as sources, we can make the most of our vast documentation, even if it’s scattered."
AI triage
AI customer service tool that tags, sorts,
updates, and resolves tickets
eesel AI takes care of every incoming chat and ticket for your service desk, sorting them your way. Keep your ticket queue clear and under control with smart, hands-off automation.
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Easily tailored
Write out what you want the AI to handle in plain language and decide exactly what steps it should take.
Clear out Spam and “Thanks”
Write out what you want the AI to handle in plain language and decide exactly what steps it should take.
Test safely before applying
Run the AI on previous tickets to check how it performs. Spot what’s missing and roll it out when you’re ready.
AI internal chat
An AI teammate to boost your customer support.
eesel AI processes all your customer service docs and acts like an all-knowing teammate. Train it on Confluence, Google Docs, and more, then chat inside Slack or Microsoft Teams.
Explore AI internal chatAI internal chat
An AI teammate to boost your customer support.
eesel AI processes all your customer service docs and acts like an all-knowing teammate. Train it on Confluence, Google Docs, and more, then chat inside Slack or Microsoft Teams.
Explore AI internal chatCompatible with all your tools
One-click setup to train on Confluence, Google Docs, and service desk platforms.
Comfortably chat where you work
Talk with the AI from Slack, Microsoft Teams, or any browser page you’re using.
Build multiple AI bots
Create unique AI service desk bots for different teams and special use cases.
AI chat bubble
Round-the-clock AI customer support with AI chatbots
Place eesel AI chat widgets on your website or app to offer continuous customer support and great customer care, even while your team’s offline.
Explore AI chat bubbleAI chat bubble
Round-the-clock AI customer support with AI chatbots
Place eesel AI chat widgets on your website or app to offer continuous customer support and great customer care, even while your team’s offline.
Explore AI chat bubbleOne-click setup
Train the AI fast on service desk articles, PDFs, Shopify, and embed it wherever you want.
Fully configurable
Chat with the AI right inside Slack, Microsoft Teams, or straight from any browser tab.
Create an AI service desk agent
Link your product catalog and watch how the AI handles 24/7 service desk help.
"It feels like a partnership, rather than a vendor relationship. eesel AI was flexible enough for us to get started quickly and iterate, with great support from the eesel team. eesel has quickly become an integral part of our workflows. Recently, a new customer success hire joked that our eesel AI bot was their best friend during onboarding and interviewing."
Your data is never used for training
We and our subprocessors (e.g. OpenAI) never use your data to train AI models. It’s contractually guaranteed.
Locked down, end-to-end
Your data is encrypted at rest and in transit. Only your bots can access it - never humans, never other customers.
Privacy-first and compliant
We follow GDPR and CCPA programs and offer EU data residency so your data never leaves the region.
Built for enterprise IT
Choose zero chat log retention, self-hosted setups, or custom controls to meet your internal security needs.
Customer Stories
Loved by 1,000+ customers
around the world
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
"eesel AI streamlines our workflow, boosts productivity, and ensures a higher level of service consistency."
"We tried using Intercom Fin but weren’t able to customize it. We now have 3 eesel AI agents in Intercom that triage and respond."
"With eesel AI, our customers can easily find large amounts of complex information on our portal, including sources."
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
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