Automate frontline support
Draft replies and assistance
Route, edit or tag tickets
Chatbot on your site
Instant answers for your team
Instant email & ticket drafts
Over 100+ apps supported
AI live chat for ecommerce
Assist your agents in real time
Answer customer questions
Answer service desk queries
Help your team operates
Support service management
Thoughts on everything AI, customer support and sales.
A closer look at Intercom’s AI tools in 2025, what they do, where they help, and why they might not be the right fit for every team.
Kenneth Pangan
Intercom’s AI looks polished on the surface, but real user reviews tell a more complex story.
Intercom Fin 2 builds on its AI copilot with smarter automation and better agent collaboration. While it’s a strong option for teams already using Intercom, it’s worth comparing against more flexible and affordable tools like eesel AI.
Intercom AI agents are designed to go beyond scripted replies, offering smarter ways to handle support conversations. However, we’ll take a closer look at how they work and when alternative tools like eesel AI could be worth considering.
Thinking about adding the Intercom AI copilot to your support stack? This guide breaks down everything—from setup to pricing—and why tools like eesel AI might give you more flexibility.
Explore the top 5 alternatives to Intercom Fin, featuring customizable AI chatbots, seamless integrations, and cost-effective solutions to elevate your customer support.
Intercom Fin isn’t your only option for a copilot – check out how eesel AI can be a cheaper alternative with all the same features and more.
Amogh Sarda
Get an AI assistant to connect your Google Docs and Intercom, or connect your Google Docs with a AI agent.