The 10 best Aisera alternatives for AI-powered service desks in 2025

Aisera is a big name in AI service management, well-known for automating IT, HR, and customer support workflows. It’s a powerful platform, but it’s not for everyone. Many teams start looking for Aisera alternatives when they run into hidden pricing, a tough setup process, and a long wait to see any real results.

If that sounds familiar, and you’re looking for a solution that’s more transparent, flexible, and gets you up and running faster, this guide is for you. We’ll break down the top 10 alternatives to Aisera to help you find a platform that actually fits your team’s needs and budget.

What is an AI service desk?

Think of an AI service desk as your traditional help desk’s smarter, faster cousin. Instead of a human agent handling every single request, an AI service desk uses artificial intelligence to understand and solve common problems all on its own.

These platforms connect to the tools you already use, like Slack, Microsoft Teams, and help desks such as Zendesk, to give people instant answers, create and route tickets when needed, and take care of the boring, repetitive stuff. The main benefit is that it frees up your human agents to focus on the trickier issues that actually need their brainpower, cutting down resolution times and giving employees 24/7 support.

Why look for Aisera alternatives?

Aisera is powerful, no doubt. But it’s built for huge enterprises, and that approach comes with some serious baggage that can slow down smaller, more agile teams.

• Hidden and high costs: You can’t just look up Aisera’s prices. You have to go through a long sales process to get a quote, which usually ends up including high per-user fees, required setup costs, and expensive support packages. This makes it impossible to budget properly and drags out the whole decision.
• A nightmare to set up: Users and competitors point out that Aisera is difficult to get started with and integrate. It often requires a dedicated internal team just to manage it, and getting it to work well can be a long, slow process of training and tweaking.
• A long wait for results: All that setup complexity means it can take months before you see the tool making any real difference. For businesses that need to improve things now, that delay is a big problem.
• The “rip-and-replace” mindset: Aisera often tries to become the center of your entire support world, which can mean getting rid of the tools your team already knows and likes. Most businesses would rather add a smart AI layer on top of their existing help desk, not tear everything down and start over.

A quick comparison of the best Aisera alternatives

Here’s a snapshot of how the top Aisera competitors compare.

The 10 best Aisera alternatives for your AI service desk

Let’s dive into the details of the top platforms that give Aisera a run for its money.

1. eesel AI

First up is eesel AI. It’s a different breed of AI tool because it’s designed to work with your existing help desk and knowledge sources, not against them. You just plug it into tools like Zendesk, Freshdesk, Confluence, and even Google Docs, and it starts automating support right away.

The biggest difference compared to Aisera is the focus on transparency and getting results fast. Their pricing is public and based on how much you use the AI, not how many people are on your team, so it scales without punishing you for growing. And unlike Aisera’s marathon setup, eesel AI is self-serve and can be running in minutes. Plus, its simulation feature is a neat touch: you can test the AI on your past tickets to see the potential deflection rate and ROI before you even spend a dime. No more guessing games.

Pricing:

• Team Plan: $239/month (billed annually) for up to 1,000 AI interactions/month.
• Business Plan: $639/month (billed annually) for up to 3,000 AI interactions/month, plus training on past tickets and AI Actions.
• You can find more details on their public pricing page.

Pros:

• Clear, usage-based pricing that’s predictable.
• Works with your existing tools, so no need to start from scratch.
• Unique simulation feature lets you prove the ROI before you buy.
• Quick, self-serve setup with no mandatory setup fees.

Cons:

• As a newer tool, it might not connect to as many legacy enterprise systems as Aisera.
• Works best for teams that are already using modern help desks and knowledge bases.

2. Kore.ai

Kore.ai is another heavy-hitter for large companies. If you have a team of developers ready to build a completely custom virtual assistant from the ground up, this is a solid choice. The platform gives you a ton of control for building out complex AI workflows that can be used across voice and messaging apps. It’s a true Aisera alternative for enterprises that need that level of deep customization.

Pricing:

• Custom pricing is available if you contact their sales team.

Pros:

• Very flexible and powerful for creating custom-built AI agents.
• Great at understanding language and user intent.

Cons:

• You’ll need serious technical skills to get it working and keep it running.
• Uses the same non-transparent, enterprise pricing model as Aisera.

3. Zendesk

If your team already lives and breathes Zendesk, using their built-in AI is the path of least resistance. It’s not a separate tool you have to integrate; it’s right there in the platform you already use every day. It’s handy for suggesting macro responses, summarizing tickets, and answering simple questions.

Pricing:

• Starts at $55/agent/month (Suite Team) for basic AI. More advanced AI is a paid add-on.

Pros:

• It’s already built into the Zendesk platform.
• No learning curve if you’re already a Zendesk user.

Cons:

• The AI isn’t as powerful or customizable as specialized platforms.
• It locks you even deeper into the Zendesk ecosystem. For more advanced AI, you might find yourself adding a layer like eesel AI on top anyway.

4. Freshservice

Freshservice is Freshworks’ answer to modern IT Service Management (ITSM), built with ITIL standards in mind. It comes with its own AI, “Freddy,” which handles chatbot duties, assists agents, and automates workflows. It’s a good pick for IT teams that want a single platform that does it all, from asset management to AI-powered support.

Pricing:

• Starts at $19/agent/month, but you’ll need higher-tier plans (like the Pro plan at $99/agent/month) for the good AI features.

Pros:

• Great features for ITSM and managing company assets.
• Pretty easy to use, especially compared to older ITSM software.

Cons:

• The AI is locked into the Freshworks world.
• It can get pricey as your team grows and you need more features. For a more flexible AI layer on your help desk, you could use eesel AI with Freshdesk.

5. Moveworks

Moveworks is an AI platform built specifically to handle internal employee support for IT and HR. It plugs right into chat tools like Slack and Microsoft Teams, so employees can solve problems just by having a conversation. It’s really good at understanding requests like “I’m locked out of my account” or “I need access to Figma,” making it a direct competitor to Aisera for internal support.

Pricing:

• Custom pricing is available by talking to their sales team.

Pros:

• Excellent at handling common internal IT and HR requests automatically.
• Connects deeply with enterprise systems like ServiceNow and Workday.

Cons:

• Mainly for employee support, not for helping external customers.
• It has the same opaque, expensive enterprise pricing as Aisera.

6. Jira Service Management

From Atlassian, Jira Service Management is a go-to service desk for many IT and DevOps teams. It’s been beefed up with AI features from Atlassian Intelligence, like virtual agents in Slack and smart summaries of requests. For teams already using Jira for project management, it’s a great choice because it keeps everything in one place, from the initial request to the final fix.

Pricing:

• Has a free plan. Paid plans start around $22/agent/month.

Pros:

• Flawless integration with the Jira and wider Atlassian ecosystem.
• Connects IT support tickets directly to development work.

Cons:

• It’s built mainly for IT and DevOps teams, so it’s less flexible for other departments.
• The AI features are newer and not as developed as dedicated AI tools.

7. Intercom

Intercom is a big player in customer communication, and its AI agent, Fin, is one of the best out there for customer-facing support. Fin can hold surprisingly natural conversations and solve tricky customer problems by tapping into your knowledge base and other systems. While it’s mostly for external support, its impressive AI makes it a worthy Aisera alternative if customer experience is your top priority.

Pricing:

• Plans start at $29/month, but the Fin AI Agent is part of more expensive plans and has usage-based fees on top of that.

Pros:

• Top-notch AI for human-like customer conversations.
• Perfect for B2C customer support and sales engagement.

Cons:

• The pricing can get complicated and expensive fast.
• It’s not really designed for internal IT help desk tasks.

8. Rezolve.ai

Rezolve.ai is an AITSM tool built to live inside Microsoft Teams. It gives you conversational ticketing, automated resolutions, and a virtual assistant that provides instant support to employees without them ever having to leave Teams. If your company is all-in on the Microsoft ecosystem, this is a strong Aisera alternative.

Pricing:

• Starts at $3/user/month.

Pros:

• Deeply integrated for a native experience inside Microsoft Teams.
• Affordable pricing based on the number of users.

Cons:

• Doesn’t do much outside of the Microsoft Teams environment.
• Its main job is handling simple L1 support and ticketing.

9. ServiceNow

ServiceNow is the undisputed heavyweight champion of enterprise ITSM. It’s a massive, powerful, and endlessly customizable platform for managing pretty much every part of your IT world. Its “Now Assist” AI can summarize incidents, write responses, and automate workflows. For huge companies that need one platform to rule them all, ServiceNow is the answer, but it comes with a hefty price tag.

Pricing:

• Custom pricing; generally considered one of the most expensive options available.

Pros:

• An incredibly powerful and complete ITSM platform.
• Can be customized to fit complex enterprise workflows.

Cons:

• Very expensive and requires a huge investment in setup and ongoing maintenance.
• It’s complicated to use for both administrators and everyday users.

10. Drift

Drift is a conversational platform for marketing and sales teams. It uses AI chatbots on websites to engage visitors, qualify potential customers, and schedule meetings. While it’s not an ITSM tool, its powerful conversational AI makes it an interesting choice if your main goal is automating interactions on your website. It’s great at personalizing chats based on who the visitor is and what they’re doing.

Pricing:

• Custom pricing is available upon request.

Pros:

• Great for generating leads and automating sales tasks.
• Personalizes conversations to help hit marketing targets.

Cons:

• It wasn’t built for IT support or internal help desk work.
• It’s expensive and priced for marketing and sales budgets.

How to choose the right Aisera alternatives for you

Okay, so how do you actually pick the right one from this list? It really comes down to what your team needs, what your budget looks like, and what tools you’re already using. Here are a few things to think about when you’re evaluating Aisera alternatives:

• No-nonsense pricing and proven value: Stick to tools with public pricing. If you have to “contact us” for a quote, you’re already starting a long sales process. Usage-based pricing from a tool like eesel AI is great because you only pay for what you use, and you can see the potential ROI upfront.
• How easy is it to get started?: How much time and effort will this take? A solution that layers on top of your current setup will get you results way faster than one that makes you switch everything over. Look for a self-serve setup that doesn’t force you to pay for implementation.
• Does it play well with others?: Your new AI tool should feel like part of the team, not a separate island. Make sure it easily connects to your help desk (like Zendesk or Jira), chat tools, and knowledge sources with simple, one-click integrations.
• Can you try before you buy?: The best vendors aren’t afraid to show you what their tool can do upfront. eesel AI’s simulation feature is a perfect example—it lets you see the potential results on your own data, completely risk-free.

The verdict on Aisera alternatives: A transparent option wins

Look, Aisera is a serious tool for massive companies, but that power comes with a lot of headaches and hidden costs. For most teams today, the answer isn’t a giant, all-in-one system. It’s about finding smart, flexible tools that start working for you right away.

That’s where a tool like eesel AI comes in. With clear pricing, a setup that takes minutes (not months), and the ability to prove its worth before you commit, it cuts out all the usual enterprise software drama. It gives you the benefits of an advanced AI service desk with the simplicity and transparency your team needs to get work done.

Ready to see how an AI service desk can improve your support without the friction? Try eesel AI for free or book a demo today.