The 6 best Aisera alternatives for AI support automation in 2026

You’ve probably heard of Aisera. They’re a heavy hitter in the world of AI for ITSM, and for good reason. It’s a seriously powerful platform built for enterprise-level automation. But let's be honest, "enterprise-level" often translates to enterprise-level headaches: eye-watering costs, implementation timelines that drag on for months, and a level of complexity that’s just overkill for many teams.

If you're on the hunt for powerful AI automation but don't have a six-month setup window and a six-figure budget, you've come to the right place. We've dug into the best Aisera alternatives that are all about flexibility, speed, and plugging right into the tools you and your team already know and love.

What is Aisera?

At its core, Aisera is an "agentic AI" platform. That's a fancy way of saying it’s designed to automate tasks across a whole company, dipping its toes into everything from IT and HR to customer service. It uses its own large language models (LLMs) and a whole library of pre-built workflows to field service requests, answer questions, and generally take the manual slog off your support teams' plates.

Think of it as a heavy-duty, industrial-grade toolkit for building and deploying AI agents across your business. It's big, it's powerful, and it's built for massive organizations.

Why you might need to find Aisera alternatives

While Aisera has plenty of horsepower, its approach isn’t a perfect fit for everyone. Many teams start looking for alternatives when they run into a few common roadblocks.

The setup is a marathon, not a sprint

Aisera is often positioned as an AI agent builder, which sounds great on paper. But the reality is that "building" takes a lot of time and effort. Users often report that it takes months, not weeks, to get the platform properly configured and delivering real value. This can mean tying up a dedicated internal team just to manage the setup and ongoing tweaks. You end up waiting a long, long time to see any return on your investment.

The price tag can make your eyes water

Aisera targets large enterprises, and its pricing is a clear reflection of that. The costs can be a non-starter for small to mid-sized businesses. To make matters worse, the pricing structure isn't always straightforward. It can be tough to figure out what you'll actually end up paying or how your bill will change as your usage grows, which is a headache no one needs.

Your AI is stuck in a silo

Some AI platforms are at their best only when they're pulling information from their own, neatly organized knowledge base. This is a massive problem for most companies. Your team's collective brain is likely scattered across dozens of places, like internal guides in Google Docs, project specs in Confluence, and thousands of past helpdesk tickets. An AI that can't access all of that is working with one hand tied behind its back, leading to half-baked or just plain wrong answers.

Nobody wants to start from scratch

The thought of ditching your entire helpdesk or ITSM platform just to get better AI is a tough pill to swallow. It’s a huge, disruptive project that pulls your team away from what they should be doing: helping customers. The best AI solutions should feel like an upgrade to the tools you already have, not something that forces you to tear everything down and start over.

What to look for in the best Aisera alternatives

When you're shopping around, it helps to have a mental checklist. Here’s what we think really separates a good AI tool from a great one.

• How fast can you get it working? Can you actually sign up and get it running in an afternoon, or are you looking at a multi-month implementation project? Look for a tool that’s truly self-serve.

• Does it play well with others? The best tools don't force you to move all your stuff. They should plug directly into your current helpdesk (like Zendesk, Freshdesk, or Jira Service Management) and chat tools (Slack or Microsoft Teams) with just a few clicks.

• Can it learn from everything? Your AI is only as smart as the information you give it. It needs to be able to instantly learn from all your knowledge sources, not just a single help center. This includes old tickets, internal wikis, and all those random docs your team relies on.

• Can you trust it? You need to be in the driver's seat. Look for a platform that gives you complete control over what gets automated. A safe, risk-free simulation environment is a huge plus, as it lets you see exactly how the AI will behave before it ever talks to a real customer.

• Is the pricing easy to understand? No one likes getting a surprise bill at the end of the month. Go for platforms with clear, predictable pricing. A flat monthly fee is almost always better than a per-resolution model that basically penalizes you for successfully automating more tickets.

A quick comparison of the top Aisera alternatives in 2026

Tool	Best For	Key Differentiator	Pricing Model
eesel AI	Teams wanting fast, flexible AI on their existing stack	Goes live in minutes; unifies all knowledge sources	Flat monthly fee (no per-resolution costs)
Moveworks	Large enterprises needing deep employee support automation	Natural language understanding for internal requests	Custom (enterprise contracts)
Freshservice	Teams already invested in the Freshworks ecosystem	Native AI (Freddy AI) integrated into the ITSM	Per agent, per month
Jira Service Management	Businesses using the Atlassian suite for IT support	Deep integration with Jira and Confluence	Per agent, per month
Kore.ai	Enterprises building custom, multi-channel AI assistants	No-code/low-code platform for building complex bots	Custom (enterprise contracts)
Risotto	IT teams looking for a Slack-native helpdesk solution	Purpose-built for Slack-based IT ticket resolution	Custom

The 6 best Aisera alternatives for IT and customer support in 2026

Let's take a closer look at the platforms that give you powerful AI automation without the enterprise-sized baggage.

1. eesel AI

If you're after the power of an enterprise-grade AI agent without the associated costs and complexity, eesel AI is hands-down the best alternative out there. It’s built from the ground up to layer on top of your existing tools. This means you don't have to rip out your helpdesk or migrate your knowledge base. It just works with what you've got.

The setup process is refreshingly simple. Unlike platforms that make you sit through a sales call just to see a demo, you can sign up for eesel AI and get your first AI agent up and running in minutes, all by yourself. It connects to your helpdesk, Slack, and knowledge sources with simple, one-click integrations.

eesel AI's real superpower is its ability to unify all your scattered knowledge. It instantly learns from your past support tickets, help center articles, Confluence pages, Google Docs, Notion, and more. This gives it the full context it needs to provide accurate, genuinely helpful answers from the get-go.

You also get total control. The simulation mode is a standout feature. It lets you test your AI on thousands of your own historical tickets, so you can see exactly how it will perform and get a solid forecast of your resolution rate before you flip the switch. With a simple prompt editor, you can also define your AI's tone of voice and build custom actions, like having it look up order information from Shopify or escalate a ticket to the right person.

Pros:

• A straightforward, self-serve setup that goes live in minutes, not months.

• Connects to all your knowledge sources, so it's not blind to info outside your helpdesk.

• An awesome simulation mode for risk-free testing and forecasting.

• Transparent, flat-rate pricing with no sneaky per-resolution fees.

Cons:

• It's the new kid on the block, so it might not have the same brand recognition as some of the legacy enterprise players.

Pricing: eesel AI keeps its pricing simple and transparent. The Team plan starts at $299/month ($239/month when billed annually) for up to 1,000 AI interactions. The Business plan is $799/month ($639/month annually) and includes training on past tickets and AI actions. All plans come with a 7-day free trial.

2. Moveworks

Moveworks is an AI platform that is laser-focused on automating internal employee support for massive companies. It's brilliant at solving common IT, HR, and finance questions through a conversational bot that lives in tools like Slack and Microsoft Teams. If an employee needs to reset a password or check their vacation balance, Moveworks can handle it without a human ever getting involved.

Its key strength is its advanced natural language understanding, which lets it decipher even complicated employee requests. It also has deep integrations with major enterprise systems like ServiceNow and Workday.

Pros:

• Incredibly powerful for automating internal support at a huge scale.

• Achieves high resolution rates for common employee issues like password resets and software access.

Cons:

• Built exclusively for large enterprises, with a price tag to match.

• Pricing is completely opaque; you won't find it on their website and it requires a custom contract.

• The implementation process can be long and involved.

Pricing: Moveworks does not list pricing publicly. You have to go through their sales team for a custom quote, which usually involves a hefty annual enterprise contract.

3. Freshservice

For teams already living in the Freshworks ecosystem, Freshservice is a pretty logical choice. It’s a full-blown ITSM platform that comes with its own AI layer, Freddy AI. Freddy can act as a virtual agent in Microsoft Teams and Slack, whisper suggestions to human agents, and use predictive intelligence to route tickets more effectively.

If your company's world revolves around Freshworks, it's a solid, all-in-one solution.

Pros:

• Integrates seamlessly if you're already a Freshworks customer.

• Offers strong core ITSM features in addition to its AI capabilities.

Cons:

• The AI is largely walled off inside the Freshworks garden. If your knowledge is spread across external tools like Google Docs or Confluence, Freddy AI won't see it, which seriously limits its usefulness.

• Many of the best AI features are locked behind more expensive plans or sold as add-ons.

Pricing: Freshservice has several tiers. The Starter plan is $19/agent/month (billed annually). The Growth plan is $49/agent/month, and the Pro plan is $99/agent/month. The Freddy AI Copilot is an extra $29/agent/month on top of the Pro plan, while the fully autonomous Freddy AI Agent is only available on the custom-priced Enterprise plan.

4. Jira Service Management

Jira Service Management (JSM) is the default ITSM tool for teams that live and breathe Atlassian. Its AI features, powered by Atlassian Intelligence, are designed to work perfectly with Jira and Confluence. The platform has an AI-powered virtual agent that can summarize tickets, help draft responses, and pull answers directly from your Confluence knowledge base.

If your IT and development teams are already deep into Jira, JSM is a compelling and reliable option because of that tight integration.

Pros:

• Flawless integration with other Atlassian products.

• A trusted and powerful choice for organizations centered around development and IT.

Cons:

• Jira's AI capabilities are highly optimized for the Atlassian ecosystem, offering a seamless experience when your knowledge is centralized in Confluence.

• Jira offers tiered plans to match different team sizes, ensuring businesses can access advanced AI features as they grow.

Pricing: JSM has a Free plan for up to 3 agents. Paid plans start with Standard at $22.05/agent/month and Premium at $47.82/agent/month. The AI-powered virtual agent is only available on the Premium and Enterprise plans and caps you at 1,000 "assisted conversations" per month before you have to pay more.

5. Kore.ai

Kore.ai is an enterprise-level platform for building your own custom conversational AI assistants from the ground up, for both customers and employees. It gives you a powerful no-code/low-code builder to design complex workflows and launch them across different channels, including voice, chat, and social media.

This is the right tool for teams that have the resources and desire to build something highly specific themselves.

Pros:

• Extremely powerful and customizable for creating very specific AI workflows.

• Supports omnichannel deployment, so you can build a bot once and use it everywhere.

Cons:

• It's a builder's platform, not a ready-made solution. This means you're looking at a significant investment in development time, putting you in a similar boat as you would be with Aisera.

• Pricing isn't public and is designed for enterprise-level contracts.

Pricing: Kore.ai does not list its pricing publicly. You’ll need to contact their sales team for a custom enterprise quote.

6. Risotto

Risotto is a modern AI helpdesk built for one specific job: automating Tier-1 IT support directly inside Slack. It’s a great example of a tool that does one thing exceptionally well. It's fantastic at handling common IT requests, like provisioning software access, and it can learn from past Slack conversations to get smarter over time.

For companies where Slack is the central hub for all internal communication, Risotto is a very strong contender.

Pros:

• Perfect for companies that are all-in on Slack for their internal support.

• Quick to deploy for its specific IT use cases.

Cons:

• Its tight focus on Slack and IT support makes it less flexible for customer-facing teams or those using other helpdesks and chat tools.

• It's less versatile than platforms built for broader support automation.

Pricing: Risotto's pricing isn't available on their website. You need to get in touch with them for a quote.

How to choose the right Aisera alternatives for your business

Feeling a bit lost in the options? Here’s a simple way to cut through the noise and find the right fit.

Look at what you're already using

Don't bend your workflows to fit a new tool. That's a recipe for disaster. Instead, choose a solution that slides right into the helpdesk, knowledge bases, and chat platforms your team is already comfortable with. Forcing everyone to migrate to a new system creates unnecessary costs, complexity, and a lot of grumpy agents.

Focus on speed to value

The promise of AI is exciting, but it shouldn't take a year to see any benefits. Ask yourself: can I sign up and start playing with this thing today, without being forced into a demo? Can I see a real impact this week? A quick, self-serve setup is a great sign that a platform is built for modern, agile teams, not for long-term consulting gigs.

Test your top alternatives before you commit

You wouldn't buy a car without taking it for a spin, so don't commit to an AI platform without seeing how it handles your actual support tickets. Look for a tool that offers a solid simulation mode or a free trial. This lets you check its performance, build confidence in its answers, and make a decision based on real results, not just a slick sales pitch.

Get started with one of the best Aisera alternatives today

While Aisera is a big name in the space, it’s clear you don't need a massive budget or a year-long project to get powerful AI automation. Today's alternatives offer a faster, more flexible, and more affordable way to support your customers and employees.

For teams that want to add a powerful AI layer to their existing support stack, without the headaches, eesel AI is the obvious choice. It brings all your knowledge together, puts you in complete control, and starts delivering value from day one.

Ready to see how fast and simple AI can be? Sign up for eesel AI and get your first AI agent live in minutes, not months.

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