6 best AI chatbot for orders in 2025 (Tried & tested)

Let's be honest, "Where is my order?" (or WISMO) tickets are the bane of every support team's existence. They’re endless, they’re repetitive, and they bury your agents when they could be handling trickier problems. It’s the perfect job for a robot, right?

But picking the right tool feels like a job in itself. You need an AI chatbot for orders that does more than just spit out a link to your FAQ page. It needs to actually plug into your store, figure out what customers are asking, and do something about it.

So, I decided to do the legwork for you. This guide breaks down what a real AI order chatbot is, what to look for when you're shopping around, and gives you the honest pros and cons of the 6 best options out there for 2025. Let’s find the right fit for your team.

What is an AI chatbot for orders?

First, let's get on the same page. An AI chatbot for orders is a smart tool built to handle all the questions customers have after they click "buy."

Unlike the clunky, old-school bots that just follow a script, a modern AI chatbot uses something called natural language processing (NLP). All that means is it can understand what people are actually asking, even if they type "where's my stuff???" instead of "request for order status update."

The real magic, though, is how it connects to your other systems. A good order chatbot can:

• Track orders live: It hooks directly into your e-commerce platform, like Shopify or BigCommerce, to give customers real-time updates on where their package is and when it’ll show up.

• Actually do things: It can kick off a return, help a customer change their shipping address, or look up product details. It’s not just a talking head; it’s a helping hand.

• Know when to quit: If a question is too complicated, the bot doesn't just error out. It smoothly passes the conversation to a human agent, along with all the context, so the customer doesn't have to repeat themselves. It’s a huge time-saver.

Think of it as a 24/7 support agent that loves handling all the post-purchase questions, which frees up your team for the conversations that really matter.

This infographic shows how an AI chatbot for orders connects to different knowledge sources to provide comprehensive support.

How we picked the best AI chatbot for orders

To sort the good from the bad, I focused on what would actually make a difference for a busy support team. I didn't just compare feature lists on a pricing page. I looked at each tool through the lens of a few core questions that separate a helpful bot from a headache.

Here’s what I cared about most:

• How fast can you get it working? I looked for tools you could set up yourself, without needing a team of developers or sitting through weeks of sales demos just to get started.

• Does it play well with others? A chatbot is useless if it can't access your data. The best tools offer one-click connections to major help desks like Zendesk and Gorgias, your knowledge base, and your e-commerce store.

• Are you in control? Can you tell the bot exactly what to do and when? I prioritized platforms that let you build custom rules, set the bot’s tone of voice, and decide precisely which questions you want it to handle.

• Can you test it first? How do you know if it's going to work before you unleash it on your customers? Tools with a solid simulation mode that lets you test the AI on your past tickets got major points.

Comparison of the top AI chatbot for orders in 2025

Tool	Best For	Key Feature	Pricing Model
eesel AI	Teams wanting fast, self-serve setup without replacing their helpdesk	Powerful simulation mode & unifying knowledge from past tickets	Flat monthly fee (no per-resolution costs)
Gorgias	Shopify stores needing an all-in-one e-commerce helpdesk	Deep Shopify integration for order editing	Per-ticket, plus per-resolution for AI
Zowie	Enterprise e-commerce brands needing complex, custom workflows	End-to-end process automation	Custom (requires sales demo)
Tidio	Small businesses looking for a simple, all-in-one live chat and bot solution	Lyro AI for human-like conversations	Per-seat, with add-ons for AI conversations
Intercom	Companies needing a complete customer communications platform	Proactive engagement and marketing tools	Per-seat, plus per-resolution for AI
ManyChat	Businesses focused on sales and support via social media channels	Instagram and WhatsApp automation flows	Based on number of contacts

The 6 best AI chatbot for orders

1. eesel AI

eesel AI is built to be the brains of your existing support operation. The whole idea is that you don't have to ditch the helpdesk you already know and love. It plugs right into tools like Zendesk, Freshdesk, or Gorgias in just a few clicks. It then learns from all your knowledge sources, from official help articles and Google Docs to the goldmine of information in your team's past ticket replies. It connects to your Shopify store for live order lookups, and my favorite part, you can test everything in a simulation mode before flipping the switch.

A look at eesel AI's simulation mode, which allows you to test the AI chatbot for orders on past tickets to see how it would have performed.

Pros:

• Get started in minutes: It’s actually self-serve. You can sign up and launch a bot without ever having to talk to a salesperson.

• No big migration: It works with your current helpdesk, so you don't have to retrain your whole team on a new system.

• Test without risk: The simulation mode is brilliant. It shows you exactly how the AI would have handled thousands of your past tickets, so you know what you’re getting.

• Simple pricing: You pay a predictable monthly fee. No weird charges for every ticket the bot resolves.

Cons:

• It needs an existing helpdesk to work its magic, so it’s not for teams starting from absolute zero.

Pricing:

The pricing for eesel AI is refreshingly clear. Plans are a flat monthly fee based on "AI interactions" (any time the AI replies or takes an action).

The eesel AI pricing page, showing the clear, flat-fee structure for its AI chatbot for orders.

• Team Plan: $299/month for up to 1,000 AI interactions and 3 bots. Also includes an AI assistant for your agents inside the helpdesk.

• Business Plan: $799/month for up to 3,000 AI interactions and unlimited bots. This adds the full AI Agent, training on past tickets, and the bulk simulation feature.

• Custom Plan: For larger teams who need more volume and custom integrations.

2. Gorgias

Gorgias is a full-blown helpdesk made specifically for e-commerce stores, particularly those on Shopify. Its superpower is how deeply it connects with Shopify. Agents (and the bot) can do more than just see order details; they can edit orders, process refunds, and manage subscriptions without ever leaving Gorgias. Its AI can handle the usual order questions, making it a solid all-in-one choice.

Pros:

• The Shopify integration is the best in the business for managing orders directly.

• It combines your helpdesk, live chat, and AI into one package.

• It’s really good at helping support agents spot and create sales opportunities.

Cons:

• It’s a complete replacement for your current helpdesk, so switching can be a massive project.

• The pricing can get complicated and expensive. You pay for tickets and then pay again for AI resolutions.

Pricing:

The Gorgias pricing model has two parts: you pay for a certain number of helpdesk tickets per month, and then you pay an extra fee for every ticket the AI resolves.

• Starter: $10/month for 50 tickets. AI resolutions are $1.00 each.

• Basic: Starts at $50/month for 300 tickets. AI is $0.90 per resolution.

• Pro: Starts at $300/month for 2,000 tickets. AI is also $0.90 per resolution.

• Advanced & Enterprise: Custom plans for big teams.

This means if a bot handles a ticket, you're paying for both the ticket itself and the AI's involvement, which can add up fast.

3. Zowie

Zowie is aimed at big e-commerce brands that need to automate more than just simple questions. It's designed to handle entire processes, like complex returns, exchanges, and cancellations, from beginning to end. It can connect with different e-commerce platforms and helpdesks to see these multi-step jobs through.

Pros:

• Great for automating complicated e-commerce workflows that have multiple steps.

• Focuses on getting things done for the customer, not just deflecting tickets.

• Can be tailored to fit very specific business rules.

Cons:

• You can't just sign up and start. You have to book a demo and have their team help with the setup.

• They don't list their prices online, which usually means it’s aimed at enterprise budgets and you'll need a sales call to find out the cost.

Pricing:

Zowie keeps its pricing under wraps. To get a quote, you need to contact their sales team. This is pretty common for enterprise software and generally signals a higher price point and a more involved setup process.

4. Tidio

Tidio is a jack-of-all-trades platform that combines live chat, AI chatbots, and email marketing. It's a favorite among small and medium-sized businesses because it’s easy to use and won’t break the bank. Its AI chatbot, Lyro, can handle basic order and shipping questions and connects with platforms like Shopify to get the necessary info.

Pros:

• Affordable and user-friendly, especially for smaller businesses.

• Puts several communication tools under one roof.

• Has a simple drag-and-drop builder for creating basic bots.

Cons:

• Its AI isn't as powerful for complex, action-based tasks compared to more specialized tools.

• It’s designed more as a standalone chat tool rather than something that integrates deeply with a separate helpdesk.

Pricing:

Tidio's pricing is a la carte. You pick a base plan for your human agents, then buy Lyro AI conversations as an add-on.

• Free Plan: Gives you 50 live chats a month.

• Starter: $29/month for 100 human-led conversations.

• Growth: $59/month for 250 human-led conversations.

• Lyro AI Add-on: You get 50 free AI conversations to try, but after that, it starts at $39/month for another 50. The more AI conversations you need, the more you pay.

5. Intercom

Intercom is a well-known customer communication platform famous for its polished chat widget and proactive messaging. Its AI chatbot, Fin, is seriously powerful and can be trained on your help center content to answer all sorts of questions. It's a strong contender for both support and sales teams since it can handle order questions just as well as it can qualify new leads.

Pros:

• Fantastic for proactively engaging with customers on your site.

• The AI is smart and versatile enough for both support and sales.

• It offers a premium, slick experience for everyone who uses it.

Cons:

• It’s a massive platform that often requires you to stop using several other tools.

• It can be one of the most expensive options out there, with costs based on both agent seats and AI resolutions.

Pricing:

Intercom's pricing charges you per agent, and then adds an extra fee for every resolution handled by its Fin AI.

• Essential: Starts at $29 per agent/month.

• Advanced: Starts at $85 per agent/month.

• Expert: Starts at $132 per agent/month.

On top of that, every single time the Fin AI resolves an issue, it costs an extra $0.99. That combination can make your bill climb quickly, especially if you're automating a lot of conversations.

6. ManyChat

ManyChat is the king of social media chatbots. It's laser-focused on Instagram, Facebook Messenger, and WhatsApp. If your business relies heavily on selling and supporting customers through these channels, this is the tool for you. You can build automated flows to answer order questions, send shipping updates, and even recover abandoned carts, all within a DM.

Pros:

• Best-in-class automation for Instagram, Messenger, and WhatsApp.

• Perfect for social commerce, marketing campaigns, and lead generation.

• The visual flow builder is pretty easy to get the hang of.

Cons:

• It’s not really built to be your main chatbot for your website or helpdesk.

• It doesn't focus on deep integrations with support systems like Zendesk.

Pricing:

ManyChat's pricing is mostly based on how many contacts you have (people who've messaged your bot).

• Free: Up to 1,000 contacts with basic features.

• Pro: Starts at $15/month for 500 contacts and goes up from there as your list grows.

• Elite: Custom pricing for businesses with huge contact lists.

Tips for choosing the right tool for your business

Picking the right tool really boils down to your team's needs. Forget the marketing jargon for a second and ask yourself these questions:

• What are you using right now? If you love your current helpdesk, look for a tool like eesel AI that plays nicely with it. If you're ready to start fresh, an all-in-one platform like Gorgias or Intercom might be the move.

• Look for a bot that does more than just talk. Answering "where is my order?" is the bare minimum. The real magic is a bot that can actually do things, like look up the order in Shopify or start a return in Zendesk. Make any vendor show you these "AI Actions" in a live demo.

• Try before you buy (seriously). You shouldn't have to pay to find out if a tool is any good. A platform that offers a powerful simulation mode, like eesel AI, lets you see the potential return on your own historical data before you spend a dime.

• Keep an eye on the pricing model. Be careful with "per-resolution" fees. They create unpredictable bills and essentially punish you for successfully automating more conversations. A flat monthly fee is much easier to budget for as you grow.

Automate your order support the smart way

So, what's the bottom line? Getting an AI chatbot for orders to handle all those repetitive WISMO questions is one of the biggest wins you can get for your support team's sanity and your customers' happiness. You free up your agents to be the problem-solving heroes they are.

While plenty of tools can answer a simple question, the best ones connect deeply with the tools you already use, put you in the driver's seat, and let you test things out without any risk. If you're looking for the fastest way to add powerful, no-fuss AI to your current setup, give eesel AI a look. You can get it running in minutes and see for yourself how it handles your real support conversations.