Adept AI reviews (2025): A superpower or just a posh macro?

Agentic AI tools are everywhere these days, and it’s easy to see why. The idea of an AI teammate that can use any software just like a person is a big promise. Adept AI is one of the names you hear a lot in this space, claiming it can automate pretty much any digital task you can dream up.

But does it actually deliver? We’ve sifted through user reviews, broken down its features, and looked at what it really takes to get it running. Here’s a straightforward look at Adept AI, covering what it can do, the mystery surrounding its price, and some major limitations you should be aware of. While jack-of-all-trades tools are exciting, you’ll see why specialized AI often makes more sense for crucial business tasks like customer support.

What is Adept AI?

Adept AI is a research lab trying to build an AI that can reason and act inside a computer. Think of it less like a chatbot that just talks and more like a digital assistant that can actually do things for you.

Its core tech is what makes it different. Instead of plugging into software APIs, Adept’s AI learns to use tools by looking at the screen. It sees pixels and interacts with apps using a virtual keyboard and mouse, just like you would. This approach has pulled in a lot of funding and a team packed with experts from places like Google and DeepMind.

The big idea is that you can automate complicated workflows across multiple apps using plain English commands. In theory, you just tell Adept what you need, and it figures out all the clicks and keystrokes to make it happen.

A screenshot from Adept AI reviews showing how the AI identifies on-screen elements to take action.

Key Adept AI features and capabilities

Adept aims to turn your instructions directly into on-screen actions. Let’s look at its most talked-about features and see how they hold up in the real world.

End-to-end workflow automation

The main appeal of Adept AI is its potential to handle tasks from start to finish. You can describe a multi-step process, and the AI agent is supposed to execute it across different applications. For instance, their demos show it doing things like checking shipping availability on hundreds of websites or grabbing info from a PDF to update a CRM and then fire off an email. This is all driven by their own models that understand web page layouts and can plan out the necessary steps.

But there’s a problem. User reviews and technical deep dives point out that this automation often relies on screen coordinates and visual cues. This makes it incredibly fragile. If a website developer moves a button a few pixels to the left or changes its color, your whole automation can break.

One Reddit user summed it up perfectly, calling it a posh macro software and noting that the fact its using coordinates belies no real understanding of environments.

Reddit

For tasks that your business relies on, that kind of instability is a deal-breaker. In contrast, a tool like eesel AI connects to platforms like Zendesk and Shopify through stable, official integrations. These API connections don’t care about cosmetic UI changes, so your automations keep working day in and day out.

Natural language interface

Adept AI is built to understand instructions in plain English, which sounds fantastic for non-technical folks who want to automate things without learning to code. You just type what you want, and the AI is meant to handle the rest.

However, beta users have mentioned an "Advanced Editor," which hints that anything beyond a very simple task needs more detailed setup. Some non-technical users have said that the no-code side of things feels limited and that they had a hard time getting it to do exactly what they wanted.

This is a common issue with general-purpose tools. They try to be flexible enough for everything, which can make them overly complicated for any one specific thing. A platform designed for a particular job, like eesel AI, gives you a simple dashboard where a support manager can set up and customize an AI agent in minutes. No code, no waiting on developers, and no mandatory sales call to get started.

Multimodal understanding

Adept’s models can "see" the screen, which means they can identify things like buttons and input fields. They can even answer questions about what’s on a webpage. Their internal tests show great results in a controlled lab environment.

But real-world performance is another story. One of the most revealing user comments pointed out a huge blind spot: Adept AI "cannot read text from images or scanned pdfs." For any business that works with invoices, old documents, or anything that isn’t clean digital text, this is a non-starter. An AI platform like eesel AI is built from the ground up to understand the text-based knowledge that actually runs your business, easily connecting to your PDFs, Google Docs, and Confluence pages.

Adept AI pricing

If you’re trying to figure out how much Adept AI costs, you’re in good company. There is no pricing on their website. The only option is a "Contact us" button.

This approach tells you a few things:

• It’s probably expensive. "Contact us for pricing" is usually code for a high-cost enterprise product, likely in the five or six-figure range.

• You can’t just try it. You have to go through a full sales process with demos, which means you can’t quickly see if it’s even right for you.

• It’s not for smaller teams. Without any pricing info, small and medium-sized businesses can’t even tell if it’s in their budget.

This kind of gatekeeping is a big hurdle. It’s the complete opposite of eesel AI’s transparent pricing. With eesel AI, you see all the plans and features right on the website. There are no hidden fees per ticket that penalize you for doing well. You can even get started on a flexible monthly plan and cancel whenever, letting you start small and grow without getting locked into a long-term contract.

Adept AI reviews: What do users really think?

While the tech is ambitious, real-world feedback paints a more complicated picture.

The good: A powerful personal assistant for data tasks

For certain jobs, there’s no denying that Adept AI feels like a superpower. Users love its ability to automate repetitive, web-based data gathering. Many talk about the feeling of delegating hours of tedious work to an AI assistant.

One reviewer gave a great example: "I can ask it to go to five different financial websites, collect the stock price of a company, and put it all into a single spreadsheet. This is incredibly powerful for research and data collection." For an individual analyst or power user, it can be a huge time-saver.

The bad: Security risks and brittle automation

But the positive reviews often come with a side of serious concerns, with security being the most common. Because Adept AI needs to see and control your entire screen, it has access to everything. One user admitted that watching the mouse cursor move on its own was "a little bit creepy" and that they were "a little bit worried about security. It is watching everything i do on my screen."

This goes back to the "posh macro" problem. Automations based on what the screen looks like are fragile by nature. But more importantly, giving any app that level of access is a major security risk for a business. A tool like eesel AI is built to avoid this entirely by working securely within your help desk. It uses official, permission-based APIs, not screen sharing, which makes it both secure and reliable. You have full control over what knowledge it can see and what actions it can take.

The missing piece: Safe testing and confident rollouts

Maybe the biggest red flag for any business is the total lack of a sandbox or testing environment. Based on all the available info, it seems you have to build and test your automations in your live environment. If something goes wrong, it could mess with your actual data or affect real customers.

This is where purpose-built platforms really prove their worth. A key feature of eesel AI is its powerful simulation mode. Before you turn anything on for your customers, you can test your AI agent on thousands of your past support tickets. You can see exactly how it would have replied, get an accurate prediction of your resolution rate, and tweak its behavior in a completely safe space. This risk-free approach means your team can deploy AI with confidence.

A reliable alternative: eesel AI

For teams that need automation for customer service or internal support that is dependable, secure, and easy to manage, Adept AI’s approach is just too risky. eesel AI is the practical alternative, built for the realities of a business setting.

Is Adept AI the right tool for you?

Adept AI is a fascinating project with some genuinely cool technology. If you’re a tech enthusiast who loves to experiment or part of an R&D team exploring the future of automation, it could be a fun tool to play with.

But for business-critical work like customer support or IT, it’s a high-risk bet. The fragile, screen-based automation, the big security questions, and the lack of clear pricing or a safe testing mode make it a tough sell for most companies today. For those teams, a purpose-built AI platform is going to give you better, safer, and more reliable results, much faster.

Ready for AI automation that actually works for your support workflows? Try eesel AI for free and see how you can safely automate responses in minutes, not months.