Blog

Salesforce launched Agentforce Casey, a prebuilt AI customer service agent, on September 11, 2026. Here is what Casey does, how it works, and what it really costs.

A hands-on MiniCPM5-2B review: what OpenBMB's new 2B model gets right, where it falls short, and whether a tiny on-device model is worth your time.

Wonderful AI is a top-down, quote-only enterprise AI OS. Here are 8 Wonderful AI alternatives for customer service, from self-serve to full enterprise.

You can automate a lot of support from the terminal: routing, tagging, escalation, exports, scheduled sweeps. Here's the ladder of what's scriptable, and the one rung that isn't.

A CLI for customer support isn't one magic binary. It's a way to make support programmable, testable, and versioned. Here's what actually works from the terminal.

Programmatic AI agent access is not one API. It is a spectrum of surfaces (REST, CLI, MCP, webhooks, Network Access), each fitting a different job.

An honest OpenClaw 2.0 review: the multiplayer shift, the 16,977-PR release, easier setup, and the catch nobody self-hosting can skip.

What Tencent Hy4 actually costs: the API rates on all three meters, the real GPU bill to self-host a 770B model, and how the price stacks up against DeepSeek, Kimi, and Qwen.

A hands-on review of Tencent Hy4 preview: the 770B open-weight specs, benchmarks, real hardware cost, API pricing, and who should actually use it.