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Tips, guides, and insights on AI teammates, smarter support, and building better teams.
ServiceNow AI Agent Analytics: metrics that lead to decisions
Use ServiceNow AI Agent Analytics to assess agent use, efficiency, errors, and guardrails, then turn the findings into a controlled improvement decision.
Kenneth PanganSep 8, 2026ServiceNow AI Agent Governance: define control before rollout
A practical way to govern ServiceNow AI agents: name the owner, set access and guardrails, test the change, then verify the work in the system of record.
Kenneth PanganSep 8, 2026
ServiceNow AI Agent RAG: retrieve the right support evidence
Understand ServiceNow AI-agent RAG, the sources and retrieval choices that shape an answer, and how to test support evidence before automation relies on it.
Kenneth PanganSep 8, 2026ServiceNow AI Agent Reasoning: make plans testable
Learn how ServiceNow agents use instructions, record context, and tools to plan work, plus the checks that make agent reasoning safe to deploy.
Stevia PutriSep 8, 2026ServiceNow AI Agent Skills: give each capability a boundary
Learn how to scope ServiceNow AI-agent capabilities, describe tools clearly, test their permissions, and verify the records they affect before rollout.
Kenneth PanganSep 8, 2026ServiceNow AI Agent Studio debugging: a practical guide
How to debug ServiceNow AI Agent Studio agents by isolating instructions, tools, data and workflow paths before changing configuration.
Kenneth PanganSep 8, 2026ServiceNow AI Agent Studio testing: how to prove an agent is ready
A practical ServiceNow AI Agent Studio testing plan for agent instructions, tools, workflows, escalations and real support cases.
Stevia PutriSep 8, 2026
ServiceNow AI Agent Studio: what it does and how to test it
A practical guide to ServiceNow AI Agent Studio, its agents, tools and workflows, plus a concrete way to test support automation before it reaches customers.
Stevia PutriSep 8, 2026ServiceNow AI Agent subflows: design multi-step work people can inspect
A concrete guide to ServiceNow AI Agent subflows: split a support handoff into inspectable steps, configure access, test failure paths, and monitor changes.
Kenneth PanganSep 8, 2026Ready to hire your AI teammate?
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