Blog

Zendesk AI Agents Advanced is legacy packaging. Understand what moved into the current experience and which accounts must migrate.

Identify Essential or legacy agents, plan their replacement, check knowledge and handoffs, and review an eesel teammate from the terminal.

Zendesk's AI grounds on your help center by default. Here are the two ways to point it at your Confluence wiki in 2026, and what each one really costs.

Two ways to add AI for Zendesk in 2026: Zendesk's native AI agents (billed per resolution) or a third-party layer like eesel that joins your queue.

There are four ways to get ChatGPT into Zendesk, and two of them are already there. Here is what each route does, what it costs, and which one actually answers a customer.

An independent review of Zendesk AI in 2026, including its AI agents, Copilot, pricing, plan limits, setup, knowledge sources, and best-fit teams.

Anthropic ships no Zendesk app. Here are the four real routes for Claude in Zendesk, the limits nobody puts on the landing page, and what each one costs.

A plain-English guide to Zendesk automations: how triggers, automations, and macros actually work, where the native rules engine hits its limits, and the alternatives.

Seven free Zendesk alternatives, checked against the live pricing pages. What each free tier actually meters, which tools replace Zendesk and which sit on top of it, and what you pay the month you outgrow free.