Blog

A practical guide to Zendesk's Multibrand feature, covering setup, configuration, and best practices for managing multiple brand identities in one account.

A practical guide to setting up Zendesk business hours, understanding calendar vs business hours, and using them effectively in your support workflow.

Discover how to leverage Zendesk's self-service tools to deflect tickets, reduce support costs, and improve customer satisfaction with practical implementation strategies.

Discover the best ways to manage ecommerce returns within Zendesk, including native features, third-party integrations, and AI automation to streamline your support workflow.

A practical guide for teams new to Zendesk, covering setup, pricing, and the Microsoft Teams integration.

A practical guide to configuring Zendesk's chat-to-email handoff, including continuous conversations setup, trigger configuration, and solutions to common channel-switching issues.

A comprehensive beginner's guide to Zendesk Help Center (Guide) covering setup, content organization, customization, and how AI tools can enhance your knowledge base.

A comprehensive guide to understanding and implementing Zendesk's knowledge base system, from basic concepts to practical setup steps.

Discover proven methods to identify knowledge gaps in Zendesk Guide, from manual ticket analysis to AI-powered automation that surfaces missing content.