Blog

A practical guide to filtering Zendesk Explore reports by group and brand attributes, including step-by-step instructions for reports and dashboards.

A practical guide to tracking agent replies in Zendesk Explore, including metric definitions, report creation, and practical use cases for support teams.

A practical guide to understanding and configuring the first reply time metric in Zendesk Explore, including troubleshooting common issues.

A practical guide to understanding and using the full resolution time metric in Zendesk Explore, including how to build reports and interpret the data.

A step-by-step guide to tracking reopened tickets in Zendesk Explore, understanding what the metric means, and using the data to improve first-contact resolution.

Master Zendesk Explore's ticket resolution metrics with this practical guide. Understand the critical difference between "solved tickets" and "tickets solved" and build accurate reports.

A detailed comparison of Zendesk Explore Professional and Enterprise plans, covering real-time dashboards, data refresh rates, sharing capabilities, and pricing to help you choose the right analytics tier.

A comprehensive guide to reporting on custom ticket fields in Zendesk Explore, with practical recipes for common reporting scenarios.

A practical step-by-step guide to building a Zendesk Explore report that identifies tickets awaiting their first reply, helping support teams meet SLA targets and improve response times.