A complete overview of the Zendesk Sell app in 2026

If you’re in sales, you get it. You need a tool that does more than just hold a list of contacts; you need something that actually helps you sell better. Zendesk Sell is a sales CRM that's built to do just that by helping your team get more done and giving everyone a clear look at the sales pipeline.

But when people say "Zendesk Sell app," they could mean one of two things: the mobile app for reps who are out and about, or the entire web of integrations you can connect to it.

This guide will walk you through both. We’ll look at the core features, important integrations from the Zendesk Marketplace, the pricing structure, and how to maximize the platform's potential. One of the best ways to empower a sales team is to ensure they have access to the wealth of knowledge held by the support team. Let's see how this tool helps build that bridge.

What is the Zendesk Sell app?

At its heart, Zendesk Sell is a sales CRM platform designed to help teams track leads, manage deals, and keep on top of all the daily sales activities. If the name rings a bell but you can't place it, you might remember it as Base CRM. Zendesk acquired it and has since developed it into a powerful, integrated part of their suite.

So, when you hear "Zendesk Sell app," it's usually one of these two things:

1. The mobile app: This is the CRM app for iOS and Android that lets sales reps manage their pipeline and customer info from anywhere. It's a big part of the appeal for modern teams that value flexibility.

2. The app ecosystem: This refers to all the other apps and integrations you can find in the Zendesk Marketplace. These add-ons connect Sell to other tools for things like marketing, document signing, and more, making the platform incredibly extensible.

To give you the full story, we need to look at both. A CRM is most effective when it is well-connected to your other business processes.

A look at the core Zendesk Sell app features

Zendesk Sell is designed to make sales teams more efficient while giving managers a clear picture of what's going on. Let's break down the main parts.

Zendesk Sell app pipeline management

The core of Zendesk Sell is its visual sales pipeline. You can customize the stages to match your process and track deals as they move from new lead to closed business. It has all the robust CRM features you'd expect: lead and deal management, activity tracking for calls and emails, and sales forecasting to get a handle on future revenue.

For managers, this means you get a live dashboard of your team's progress. You can quickly see who’s on pace to hit their number and which deals might need a little extra attention, without having to ping your reps for constant updates.

Zendesk Sell app tools for reps on the move

The mobile app is a significant advantage for field sales reps. It’s full of features meant to reduce manual work and increase productivity. For example, it can use your phone's location to show you nearby customers and prospects, making it easier to plan your day and maximize your time.

It also tracks your communications, automatically logging calls, emails, and texts so you can focus on building relationships rather than data entry. You can also fire off quick, personalized follow-ups using professional email templates. It’s all about letting reps spend more time actually talking to people and less time on admin tasks.

Zendesk Sell app reporting and analytics

Zendesk Sell also provides a bunch of reporting tools to help you figure out what’s working. You can pull reports on sales performance, dig into your pipeline, and adjust your forecasts. These insights are solid for keeping an eye on your key sales metrics.

While these numbers show the success of your sales efforts, you can gain even more depth by looking at the broader customer journey. For instance, while sales data shows what's closing, tools like eesel AI can work alongside Zendesk to highlight insights from support conversations. This complementary approach gives your sales team the context they need to set great expectations and close even smarter deals.

Exploring the Zendesk Sell app ecosystem

A CRM really becomes powerful when it plays nicely with your other tools. The Zendesk Marketplace has a ton of apps to expand what Sell can do. By adding the right apps, you can create a tailored workspace that fits your specific needs perfectly.

The official Zendesk Sell app for Support

One of the most useful integrations is the official Sell app for Support. The idea is brilliant: give your sales team a window into a customer's support tickets right inside the Sell CRM. This provides them with great immediate context before they reach out to a client.

The app is excellent for displaying active tickets, ensuring that a sales rep knows if a customer is currently facing a challenge. While it is designed to keep the view focused and relevant, reps can easily jump into Zendesk Support for a deeper dive into the full historical record whenever they need that extra level of detail. It’s a great example of how Zendesk products work together to keep teams informed.

Bridging the sales and support gap

For teams that want to go even further, there are many ways to enhance this connection. Beyond standard integrations, some teams choose to tap into their company's entire pool of knowledge to support their sales efforts.

That’s where eesel AI can serve as a helpful complementary option. It can connect to all your knowledge sources, including past support tickets, help center articles, internal wikis in Confluence, project plans in Google Docs, and more. It helps bring this information together quickly, right where your team is already working.

Picture this: a sales rep is about to call a big account. To prepare, they can just ask a question in Slack, "What support issues has Customer X had in the last six months?" A tool like eesel AI can help summarize these details in seconds, providing that extra layer of context that helps reps build truly strong relationships.

Other popular Zendesk Sell integrations

The Zendesk Sell ecosystem has many other valuable connections. Here are a few common ones:

• Mailchimp: Syncs your contacts from Sell to Mailchimp to make your email marketing campaigns easier to manage.

• HubSpot: Helps keep your sales and marketing lead data in sync between the two platforms.

• PandaDoc: Lets you create, send, and track proposals and contracts without leaving Zendesk Sell.

• Dropbox/Google Drive: Makes it easy to attach important files and documents directly to your deals.

These integrations are incredibly useful, allowing you to build a comprehensive tech stack centered around your Zendesk CRM.

A breakdown of Zendesk Sell app pricing

Zendesk Sell pricing offers tiered plans to match different team sizes. You can save about 20% if you pay for the year upfront, making it a very cost-effective choice for growing businesses.

Here's how the plans stack up for 2026:

Plan	Price (Billed Annually)	Price (Billed Monthly)	Key Features
Sell Team	$19 / agent / month	$25 / agent / month	The essentials for sales, including lead management and a simple pipeline.
Sell Growth	$55 / agent / month	$69 / agent / month	Adds advanced forecasting, more analytics, and custom fields.
Sell Professional	$115 / agent / month	$149 / agent / month	Brings in task automation, lead/deal scoring, and better permissions.
Sell Enterprise	$169 / agent / month	$219 / agent / month	Top-tier features, custom roles, and the most advanced reporting.

When you're thinking about the cost, consider the value of having a unified platform where your sales data is organized and accessible.

This approach allows you to scale your investment as your team grows. For those who want to add extra capabilities, tools like eesel AI offer straightforward pricing that complements your existing Zendesk investment.

Is the Zendesk Sell app the right choice for you?

So, what's the final verdict? The Zendesk Sell app is a fantastic choice for many teams, especially if you prioritize a mature, reliable, and well-supported platform.

It's a particularly strong contender if your company is already using other Zendesk products, as it allows you to stay within a single, trusted ecosystem. If your reps spend a lot of time on the move, the mobile app's features are a major benefit that can truly transform how they work.

While no single tool can do everything, Zendesk's strength lies in its ability to integrate with others. By using the built-in features and exploring the Marketplace, you can ensure your sales team has the visibility they need to succeed.

Go beyond the Zendesk Sell app with unified knowledge

To sum it all up, the Zendesk Sell app is a solid, professional CRM with a great mobile experience and an impressive set of integrations. It does a lot of things exceptionally well. For teams that want to take their data visibility to the next level, there are wonderful ways to enhance the platform even further.

eesel AI is one such option that can make your CRM experience even more powerful. By connecting to your company's knowledge, it helps ensure your sales team has all the context they need to deliver a great customer experience. It’s a platform that:

• Is ready in minutes. It connects to Zendesk and your other apps with just a few clicks.

• Brings your knowledge together. It can learn from past support tickets, help center articles, and internal docs to provide a more complete picture.

• Puts you in control. You get to decide exactly how the AI assists your team, ensuring it reflects your company's unique approach.

Ready to give your sales team even more insight? Try eesel AI for free and see how it can complement your Zendesk Sell setup.