The 5 best Zendesk AI bots to automate support in 2025

Zendesk is a beast of a help desk, there’s no question about it. But when you start looking into their native AI, things can get messy, and fast. If you've ever felt lost in a maze of confusing plans, required add-ons, and "per-resolution" fees that make your budget feel like a moving target, you are definitely not alone.

A lot of support teams feel stuck. You want the benefits of AI automation, fewer repetitive tickets, quicker answers for customers, a happier team, but the high costs, long setup times, and feeling like you're losing control are major turn-offs.

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That’s exactly why I decided to dig into the world of third-party Zendesk AI bots. These are tools that plug right into your existing setup, but give you way more power, flexibility, and a much clearer idea of what you're actually paying for. This article is the result of that deep dive, bringing you the five options that are truly worth your time in 2025.

What are Zendesk AI bots?

When people talk about Zendesk AI bots, they usually mean one of two things.

1. Native Zendesk AI: This is the stuff built and sold by Zendesk itself, like their "AI Agents" and "Copilot" features. They're built-in, which is nice, but they often come with the typical downsides of a closed system. Think less flexibility, confusing pricing that charges you for every problem solved, and being forced onto specific Zendesk plans just to get access.

2. Third-Party Integrations: These are specialized AI platforms designed to connect with Zendesk. They focus on giving you more advanced customization, letting you pull knowledge from places beyond your help center, and offering pricing that actually makes sense. They fit into your workflow without making you change how you work. This article is all about this second group, because that's where the real freedom is.

How we chose the best Zendesk AI bots

To put this list together, I focused on what really matters to a busy support team. It’s not just about flashy features, but how easily you can get the tool to do what you need. Here’s my checklist:

• Ease of Setup: How fast can you get it working? I gave top marks to tools with a real self-serve setup, where you don’t have to sit through a sales demo or get a developer involved just to get started.

• Customization and Control: Can you make the bot sound like your brand? Can you tell it exactly which tickets to handle and what to do with them? The best tools give you powerful (but not complicated) ways to build workflows and stay in control.

• Knowledge Sources: An AI bot is only as good as the information it can access. Does it only read your public help center, or can it connect to where your team's real knowledge is? I'm talking about past tickets, internal wikis like Confluence, or shared Google Docs.

• Clear Pricing: Is the price tag easy to understand? I strongly preferred tools with a simple flat-fee structure. "Per-resolution" pricing can feel like you're being punished for being successful, and it often leads to surprise bills after a busy month.

Comparison of the top Zendesk AI bots in 2025

Here’s a quick rundown of how the top options compare.

The 5 best Zendesk AI bots to check out in 2025

Each of these tools takes a different angle on Zendesk automation. Let's get into the details.

1. eesel AI

eesel AI is a standout because it makes seriously powerful AI accessible without all the usual enterprise-level pain. It’s built for teams that want to see results in minutes, not months. The platform connects to all your knowledge (past tickets, Confluence, Google Docs, whatever you've got) and lets you simulate how it would perform on your past tickets before you go live. It takes all the guesswork out of launching an AI agent.

Pros:

• Go live in minutes: This is a truly self-serve platform. You connect it to Zendesk with a click and can get a bot running without ever talking to a salesperson.

• Test with confidence: The simulation mode is unbelievably useful. You can see exactly how the bot would have handled last month's tickets, giving you a real forecast of your resolution rate before you activate it.

A screenshot of eesel AI's simulation mode, which allows users to test the AI on past tickets before going live, showcasing one of the powerful features of these Zendesk AI bots.

• Total control: The prompt editor is surprisingly simple but very powerful. You can easily tweak the AI's personality, tell it which tickets to handle, and even create custom actions to do things in your other systems (like checking an order status).

A screenshot of the customization and action workflow screen in eesel AI, highlighting the level of control offered by these Zendesk AI bots.

• Transparent pricing: You pay a predictable monthly fee. No hidden costs, no charges per resolution. Your bill doesn't shoot up just because you had a busy support month.

Cons:

• Because it's so flexible, setting up extremely complicated, multi-step workflows might take a bit more thought in the prompt editor than a more rigid, pre-made flow builder.

Pricing:

eesel AI's pricing is refreshingly simple.

A screenshot of the eesel AI pricing page, demonstrating the transparent and predictable pricing of these Zendesk AI bots.

• Team Plan: $239/month (billed annually) for up to 1,000 AI interactions and 3 bots. Includes AI Copilot for agents and Slack integration.

• Business Plan: $639/month (billed annually) for up to 3,000 interactions and unlimited bots. Adds the ability to learn from past tickets, bulk simulation, and AI Actions for triage.

• All plans include the full set of products (AI Agent, Copilot, Triage) and you can get started with a 7-day free trial.

2. Ultimate

Ultimate is a big name in the enterprise AI world, and for good reason. It’s a powerful platform that can handle incredibly complex automation. It's a great option for large organizations that have the budget and people to put behind a major implementation project. Users often talk about how well it handles sophisticated workflows and integrations.

Pros:

• Extremely capable for custom-built, enterprise-level automation.

• Well-established and trusted by large-scale support teams.

Cons:

• Pricing isn't public: You have to schedule and sit through a sales demo just to get a quote. This can be a huge time-waster if you're just trying to compare your options.

• It's not self-serve. Getting started requires a guided onboarding process, which means it takes a lot longer to get up and running compared to a tool like eesel AI.

Pricing:

Custom pricing is available only after a sales demo. You won't find any pricing info on their website.

3. Ada

A screenshot of the Ada landing page, showcasing one of the top Zendesk AI bots for enterprise teams.

Ada is another major enterprise AI platform that's all about delivering a polished, brand-focused conversational experience. It's used by a lot of big, recognizable companies and has built a strong reputation for its all-in-one automation solution.

Pros:

• A highly polished and reputable platform built for large enterprises.

• Great for creating a consistent, branded feel across all automated chats.

A screenshot of Ada's no-code chatbot builder, illustrating the sophisticated workflow capabilities of these Zendesk AI bots.

Cons:

• Just like other enterprise-first tools, you won't find pricing on their website. You have to book a meeting with their sales team to get started.

• The platform is its own world. It can feel less like a flexible add-on for Zendesk and more like a whole separate system you have to manage.

Pricing:

Custom pricing is available if you ask for it. You have to contact their sales team for a quote.

4. My AskAI

My AskAI offers a much more focused and simple solution. It’s a great fit for businesses that just need an AI bot to answer questions from a knowledge base or website. Its simplicity and quick setup make it an excellent starting point for smaller teams or those with more basic automation needs.

Pros:

• Very easy to set up for basic Q&A using your existing documents or website.

A screenshot of the My AskAI user interface, demonstrating the ease of setup for these Zendesk AI bots.

• Transparent pricing with a 30-day free trial that doesn't require talking to anyone.

Cons:

• It doesn't have the advanced workflow automation you find in other platforms. You can't create custom actions for tasks like triaging tickets or working with external systems.

• The main goal is answering questions, not performing actions, which means it can't fully resolve more complex customer problems in the way a tool like eesel AI can.

A screenshot of the My AskAI analytics dashboard, providing insights into the performance of these Zendesk AI bots.

Pricing:

My AskAI's pricing is based on how much you use it.

• Free Trial: 30 days with full access, no credit card needed.

• Pro Plan: Starts at $99/month for 1,000 tickets/conversations.

• Pay-as-you-go: After the first 1,000, you pay $0.10 per ticket or conversation.

5. Moveo.ai

Moveo.ai is another enterprise-level generative AI platform for customer support. It focuses on connecting to business data to drive smart, automated conversations and is aimed at larger, more complex organizations, especially in fields like finance.

Pros:

• Built to handle the scale of enterprise operations.

• Focuses on using generative AI for a broad range of automation tasks.

Cons:

• You have to book a demo to get started and even see the product.

• The lack of public pricing and a self-serve option makes it hard to evaluate quickly and slows everything down.

Pricing:

Moveo.ai's plans (Pro, Growth, Enterprise) aren't public. You have to "Talk to sales" for a quote for every single tier, making it impossible to guess what it might cost.

This video from Zendesk explains how AI agents are evolving to resolve customer issues from end to end without live agent intervention.

How to choose the right Zendesk AI bots for your team

Feeling a little overwhelmed by the options? Let's break it down into a few simple steps to help you find the right fit.

1. Start with your goal

What are you actually trying to do? If your main objective is to deflect simple, repetitive questions, a basic Q&A bot like My AskAI might be enough. But if you need a bot that can do things, like check an order status, process a refund, or escalate a ticket with the right tags, you'll need a platform with custom actions, like eesel AI.

2. Audit your knowledge

Where does your team's real knowledge live? If your answers are spread across old Zendesk tickets, Confluence pages, and random Google Docs, you need a tool that can connect to all of it. Don't settle for a bot that can only read your official, polished help center.

3. Demand a test drive (or a simulation)

Never buy an AI tool based on a slick sales demo. The demo is designed to look perfect. Insist on a free trial or, even better, a simulation mode. Testing a bot's potential on your actual past tickets is the only way to get a real sense of how it will perform in the wild.

4. Check the pricing model carefully

Be skeptical of per-resolution pricing. It sounds fair initially, but it can lead to unpredictable bills and basically punishes you for automating more of your support. A flat-fee model gives you cost certainty and lets you scale up automation without worrying about your bill exploding.

Launch smarter Zendesk AI bots in minutes

While Zendesk's own AI is an option, it's pretty clear that third-party Zendesk AI bots give you much more flexibility, control, and value. The right tool lets you automate support on your own terms, without getting stuck in a rigid and expensive system.

You don't have to wait months for some complicated, consultant-led project. You can launch a powerful AI agent that learns from all your team's existing knowledge and past tickets today. eesel AI was built for teams that want to move fast. With a fully self-serve platform, a risk-free way to simulate results, and pricing that actually makes sense, you can finally get the automation you need without the usual headaches.

Start your free trial and see your automation potential in minutes