The 5 best Zendesk agent AI copilot tools in 2025

If you manage a support team on Zendesk, you're probably always on the lookout for ways to make your agents' lives a little less hectic. AI copilots, or agent-assist tools, are supposed to do just that, promising to cut down response times, handle boring tasks, and get new hires contributing almost immediately.

Zendesk has its own "Agent Copilot," and it's easy to just go with the default. The problem is, many teams are finding out the hard way that the native option often comes with a steep price tag, a surprisingly clunky setup, and a per-resolution pricing model that can make your finance department break out in a cold sweat.

So, we decided to dig in. We looked at the top Zendesk agent AI copilot tools out there to find the ones that actually make your team more efficient without causing new headaches. Here's our straightforward guide to the 5 best choices in 2025 to help you find the right fit for your team and your budget.

What are Zendesk agent AI copilot tools?

Think of an AI copilot as a smart assistant that works right alongside your agents inside Zendesk. Unlike customer-facing chatbots that try to handle conversations on their own, these tools are built to give your team superpowers, making them faster, more accurate, and more consistent.

Their main job is to take over the repetitive parts of support so your agents can focus on the tricky, human stuff. They usually help with things like:

• Drafting replies: Creating accurate, on-brand responses based on your knowledge sources in seconds.

• Summarizing conversations: Giving agents a quick rundown of long ticket threads so they don’t have to read a novel to get up to speed.

• Automating grunt work: Taking care of busywork like adding tags, updating ticket fields, or even processing refunds with a single click.

• Finding the right answer: Digging up and suggesting the perfect help center article or macro for the situation.

The end result? You’ll see a real drop in your average handling time, new agents will feel confident from day one, and your customers get consistently great service.

How we picked the best Zendesk agent AI copilot tools

To cut through the marketing fluff, we focused on what actually matters to a busy support team. We built this list by looking at each tool through the lens of a few simple questions:

• How fast can you set it up? We gave extra points to tools you can get running yourself in minutes, without needing a developer or sitting through a mandatory sales demo.

• Does it fit into your workflow? Does it feel like a natural part of Zendesk, or is it a clunky add-on that gets in the way?

• Where does it learn from? Can it pull knowledge from everywhere your team stores information? Tools that can learn from past tickets, internal Google Docs, and Confluence pages scored way higher than ones stuck with just a help center.

• Can you control it? How easily can you tweak what the AI automates, what its personality is, and what actions it can take?

• How much does it really cost? Is the pricing clear and predictable? We looked for simple, flat pricing and were skeptical of confusing per-resolution fees that basically penalize you for being successful.

• Can you try before you buy? Can you safely test the AI before unleashing it on your team? A good simulation mode is a must for rolling out a new tool with confidence.

A quick comparison of the top Zendesk agent AI copilot tools

Tool	Best For	Ease of Setup	Key Knowledge Sources	Pricing Model
eesel AI	Overall flexibility & value	Minutes (self-serve)	Past tickets, docs, 100+ sources	Flat, per interaction
Zendesk Agent Copilot	Native integration	Moderate (requires config)	Help center, macros	Per agent + per resolution
Aisera	Enterprise workflows	Months (partner-led)	Cases, KB, live chat	Custom (contact sales)
Swifteq AI Reply	Multilingual support	Fast (app install)	Help center articles	Per agent
Stylo Assist	Mid-market teams	Fast (app install)	KB, tickets, macros	Per agent

A detailed look at the 5 best Zendesk agent AI copilot tools in 2025

Here’s a closer look at our top picks, breaking down what makes them great and where they could do better.

1. eesel AI

eesel AI is an AI platform that feels like it was designed by people who've actually worked in support. You can connect it to your Zendesk account in a few minutes, and it immediately starts learning from your existing knowledge. Its real magic lies in its ability to train on your team's past ticket responses and its refreshingly simple pricing that gets rid of per-resolution fees for good.

Pros:

• Go live in minutes: The setup is actually self-serve. You can connect Zendesk, point it to your knowledge sources, and have a working copilot without ever needing to talk to a salesperson.

• Learns from past tickets: This is huge. eesel AI analyzes your past agent conversations to draft replies that match your specific brand voice and solve real customer problems right out of the gate.

• A powerful simulation mode: Before you enable it for your team, you can test the copilot on thousands of your historical tickets. This gives you a clear forecast of how it will perform and what your ROI will be, so you can launch without any guesswork.

• No per-resolution fees: The pricing is flat and based on bundles of "interactions." You won't get a surprise bill after a busy month, which makes budgeting way easier.

Cons:

• It's a newer platform, so it's still building out some of the niche features you might find in older, clunkier enterprise systems.

Pricing:

Pricing starts at $239/month (billed annually) for the Team plan, which includes up to 1,000 AI interactions per month and covers the AI Copilot, AI Agent, and more. A monthly plan is also available for $299.

2. Zendesk Agent Copilot

As Zendesk's own tool, the Agent Copilot fits perfectly into the agent workspace. It does a lot, from summarizing tickets and generating replies to intelligent triage and transcribing calls. It feels like a natural part of the platform, but that convenience comes with a high and often unpredictable price.

Pros:

• Seamless native experience: It’s built right in, so the user experience is smooth and works perfectly with all your other Zendesk tools.

• Wide range of features: It covers a lot of ground with a full suite of tools to help agents at every stage of a ticket.

Cons:

• Complicated and expensive pricing: This is its biggest weakness. You need a paid Zendesk Suite plan, a separate paid Copilot add-on, and you have to pay a per-resolution fee of $1.50 to $2.00. This makes your costs almost impossible to predict and hard to justify.

• Steep learning curve: While the basic features are easy, building out custom workflows can be a huge time sink and often requires a dedicated admin to manage.

• Limited knowledge sources: It mostly relies on macros you've already set up and your help center. It doesn't automatically learn from the treasure trove of information in your past agent-customer conversations like other tools do.

Pricing:

The Zendesk Agent Copilot is a paid add-on for Zendesk Suite plans (which start at $55/agent/month, billed annually). On top of that, you pay between $1.50 and $2.00 for every single "automated resolution."

3. Aisera

Aisera markets itself as an AI solution for massive companies. Its strength is in automating complicated, multi-step workflows. It plugs into Zendesk to offer both agent assistance and self-service, but it’s definitely not a tool you can just pick up and try out over a weekend.

Pros:

• Powerful workflow automation: It’s built to handle complex business processes that go way beyond simple questions and answers.

• Strong focus on Ticket AI: It has advanced features for automatically classifying, routing, and resolving tickets with deep analysis.

Cons:

• Not self-serve: Getting started means going through a full sales cycle and a long, partner-led implementation. This isn't for teams that need to move fast.

• Hidden pricing: You have to talk to their sales team for a custom quote. The fact that they don't have a pricing page is a bit of a red flag for anyone who values transparency.

• Might be overkill: For most support teams, its intense focus on complex automation is more than what's needed for everyday agent assistance.

Pricing:

You can only get custom pricing after a sales consultation.

4. Swifteq's Translate Conversations + AI Reply

Swifteq has a bunch of handy Zendesk apps, and their AI Reply feature is a focused, practical copilot that solves a very specific problem: multilingual support. It provides real-time, two-way translation and helps agents write polished replies, all without leaving the Zendesk ticket editor.

Pros:

• Excellent for global teams: It lets a single-language team provide top-notch support to customers anywhere in the world.

• Affordable and simple: It's easy to install from the Zendesk Marketplace and has a simple per-agent price.

• Fits right in: Because it lives inside the composer, agents don't have to switch between browser tabs to use it.

Cons:

• Niche focus: It does one thing really well, but it doesn't have the broader summarization, task automation, or triage features you’ll find in other tools on this list.

Pricing:

The AI Reply add-on is available for €9 (around $10) per agent per month.

5. Stylo Assist

Stylo Assist was a popular ChatGPT-powered copilot on the Zendesk Marketplace that offered a good set of core features. It could draft replies from your knowledge base and past tickets, summarize conversations, and help keep your tone consistent. It was a solid, no-nonsense alternative to Zendesk's native tool.

Pros:

• Good core features: It effectively handled the main things you'd want from an agent assist tool.

• Clear pricing: It had a straightforward per-user price, which made it a good option for teams keeping an eye on their budget.

Cons:

• Uncertain future: The company's domain, stylo.ai, is currently listed for sale, which raises some serious questions about its long-term viability and support.

• It was missing some advanced features, like API integrations for taking actions or a pre-launch simulation mode.

Pricing:

It was previously listed at $15 per user per month, but its current status is unclear.

This video provides an overview of how eesel's AI tools can enhance your Zendesk support.

How to choose the right Zendesk agent AI copilot tools

Feeling a bit overwhelmed? Don't worry. Here are a few practical tips to help you make the right call.

• Start with your biggest pain point. Are you trying to cut down handle times for common questions? Speed up onboarding for new agents? Or support customers in different languages? Pick a tool that solves your most pressing problem first.

• Look beyond the sticker price. Don't get fooled by a low monthly fee. Factor in hidden costs like per-resolution charges, which can make your bill explode. A tool with a flat, predictable rate like eesel AI gives you much better control over your budget.

• Insist on a risk-free trial. The only way to know if a tool will work for you is to test it with your real data. Look for solutions that offer a free trial or, even better, a simulation mode that can prove its value before you spend a cent.

• Think about the setup process. Your team is already busy. The last thing you need is a tool that takes months to set up and requires a developer to maintain. Look for a self-serve option you can get up and running in an afternoon.

The future of Zendesk agent AI copilot tools is flexible and fair

While Zendesk's native Agent Copilot has the advantage of being built-in, its rigid structure and confusing, expensive pricing make it a tough sell for many teams. The truth is, modern, third-party Zendesk agent AI copilot tools are paving a better way forward.

Platforms like eesel AI offer a smarter approach with a self-serve setup that takes minutes, the ability to learn from all your scattered knowledge sources, and a transparent pricing model that grows with you, not against you.

The best way to help your agents is with a tool that works for you, not against your budget. If you're ready for a copilot that you can set up in minutes and test with complete confidence, you should give eesel AI a try.