I tried 10+ AI tools to find which AI tool is best for Salesforce in 2025

If you’re asking "which AI tool is best for Salesforce?" you’re definitely not the only one. It seems like a new AI tool drops every other week, and they all promise to change the way you work. But when you’re dealing with a platform as huge as Salesforce, all that hype can feel more confusing than helpful.

Let’s be honest: Salesforce isn’t just one thing. A developer sees a world of Apex and complex orgs. A support agent sees a mountain of cases in Service Cloud. A sales rep sees a pipeline. The "best" AI tool for one person might be useless for another. It all comes down to what you’re actually trying to accomplish.

That’s why I decided to just dive in and test more than a dozen of them. This guide is the result of that experiment, breaking down the top AI tools for different jobs in Salesforce, from writing cleaner code to automating your frontline support.

Understanding AI tools for Salesforce

When you strip away the marketing, AI tools for Salesforce basically use AI to help you do things inside the platform faster, smarter, or with less manual effort. They generally fall into two categories:

1. Tools for developers: These are the AI coding assistants. They hang out in your code editor and help you write, debug, and test things like Apex, LWC, and SOQL. Think of them as a pair programmer that never gets tired or needs a coffee break.

2. Tools for operations: These are the AI agents and copilots for the folks using Salesforce every day. They help automate tasks for customer service teams, IT help desks, and sales reps. Their main job is to handle the repetitive stuff, answer common questions, and free up the human team to work on harder problems.

Some of these tools are built by Salesforce itself, and others are third-party apps you connect to your org. We’ll look at both.

How I picked the tools

To make this list actually useful, I filtered every tool I looked at through a few simple questions:

• Does it actually work with Salesforce? A great AI tool should feel like it belongs in your workflow, not like a clunky add-on that needs a whole project to set up.

• Does it solve a real problem? I skipped the "AI for AI’s sake" apps and focused on ones that have a clear purpose and deliver obvious value.

• Can you get started on your own? The best modern tools are self-serve. If I had to sit through three sales calls just to see how it works, that was a big red flag.

• Can it grow with you? A tool needs to be able to scale. And just as important, it has to be secure with your company and customer data. Trust is everything.

A quick comparison of the best AI tools for Salesforce

If you just want the highlights, here’s a quick rundown of our top picks.

Tool	Best For	Key Feature	Starting Price
eesel AI	Customer service & internal support automation	Self-serve setup & risk-free simulation	$299/mo
Einstein for Developers	Salesforce-native code generation	Direct integration with Salesforce IDEs	Included with some licenses
GitHub Copilot	General-purpose code completion	Broad language support & IDE integration	$10/mo
Cursor	Advanced, context-aware coding	AI-native IDE with multi-file context	Free tier, then $20/mo
ChatGPT / Claude	Brainstorming & writing simple formulas	Natural language problem-solving	Free tiers, then ~$20/mo
Copado Robotic Testing	DevOps and quality assurance	AI-generated test script creation	Custom Quote

The 6 best AI tools for Salesforce in 2025

Alright, let’s get into the nitty-gritty. Here’s our breakdown of the top tools, covering everything from AI agents that can handle customer support to copilots that can speed up your development cycle.

1. eesel AI

Description: eesel AI is an AI platform that focuses on the operational side of a business. It can fully automate frontline support, draft replies for agents, and act as a central brain for all your internal knowledge. You connect it to your help desk (like Zendesk or Freshdesk) and all your knowledge sources like Confluence or Google Docs, and it starts giving instant, accurate answers to customers and employees.

Why we chose it: A lot of AI tools are built for developers, but they often ignore the huge operational headaches that most companies have inside Salesforce, like trying to scale customer support without hiring an army. eesel AI goes right at this problem with a refreshingly simple setup. You can sign up, connect your knowledge, and have an AI agent working in minutes, not months. No sales call required, no developer needed.

The standout feature is its simulation mode. Before you even turn it on, you can test the AI on thousands of your past support tickets to see exactly how it would have performed. It gives you a clear forecast of your automation rate and points out any gaps in your knowledge base. It’s a huge help for building trust in the AI and rolling it out without any surprises.

A screenshot of the eesel AI simulation feature, which helps determine which AI tool is best for Salesforce by testing performance on past tickets.

Pros:

• Genuinely self-serve: You can go from signing up to having a live AI agent in under an hour.

• Risk-free testing: The simulation mode lets you see the potential ROI before you pay a dime.

• Works with your existing tools: It fits into your current help desk and workflows without forcing a painful migration.

• Clear pricing: No weird per-resolution fees. Your bill is predictable and doesn’t go up just because the AI is doing its job well.

Cons:

• It’s not a tool for writing code.

• Setting up advanced API actions might require a little technical comfort.

Pricing:

eesel AI’s plans include all its products (Agent, Copilot, Triage) and are based on how many interactions you have per month.

Plan	Price (Monthly)	Price (Annual)	Key Features
Team	$299/mo	$239/mo	Up to 1,000 interactions/mo, AI Copilot, Slack integration.
Business	$799/mo	$639/mo	Up to 3,000 interactions/mo, AI Agent, train on past tickets, AI actions, simulation mode.
Custom	Contact Sales	Contact Sales	Unlimited interactions, advanced actions, multi-agent workflows.

2. Einstein for Developers

Description: Einstein for Developers is Salesforce’s own AI for helping developers write Apex and other Salesforce-specific code more quickly. It works inside Code Builder and VS Code, offering features like generating code from plain English prompts and providing autocomplete suggestions as you type.

Why we chose it: It’s the official tool from Salesforce. In theory, that should give it a big leg up since it’s trained specifically on Salesforce’s own languages and frameworks. It runs on Salesforce’s own LLM, CodeGen, and is designed to be secure within the Einstein Trust Layer, which means your code and data don’t leave their environment.

Pros:

• Being native means it should feel well-integrated into the Salesforce ecosystem.

• It’s built with security in mind, keeping data within the Salesforce trust boundary.

• It can automatically generate test cases, which can save a lot of time.

Cons:

• The
  

  word on the street is that it’s still playing catch-up and can be less accurate than some of the more established third-party tools

  Reddit

.

• It’s only useful for Salesforce development, so it won’t help with any other coding you do.

Pricing: This is a bit of a mystery. The official pricing page doesn’t exist, and Salesforce tends to bundle Einstein features into different licenses. You’ll probably have to talk to a sales rep to find out what it costs, which isn’t great if you just want to try it out.

3. GitHub Copilot

Description: You’ve probably heard of GitHub Copilot. It’s the most well-known AI code assistant out there. It plugs into IDEs like VS Code and gives you real-time code suggestions for dozens of languages, not just Apex.

Why we chose it: It’s fast and it’s versatile. For developers who work on more than just Salesforce projects, it can be a huge productivity boost. It’s great at spitting out boilerplate code, finishing functions for you, and sometimes it can even suggest a whole class based on a single comment.

Pros:

• Supports a massive range of programming languages.

• Integrates smoothly with the most popular code editors.

• Speeds up the tedious parts of coding significantly.

Cons:

• It’s a generalist. It wasn’t trained specifically on Salesforce, so it can "hallucinate" and suggest Apex code that’s actually Java, or write LWC code that doesn’t follow the rules.

• It has no idea about your specific Salesforce org’s metadata or custom classes.

Pricing:

GitHub Copilot has plans for individuals and businesses, with a free option for getting started.

Plan	Price (Monthly)	Price (Annual)	Key Features
Free	$0	$0	Limited to 50 agent/chat requests and 2,000 completions per month.
Pro	$10/user/mo	$100/user/yr	Unlimited completions and chats, access to more advanced models.
Pro+	$39/user/mo	$390/user/yr	30x more premium requests, access to all models.

4. Cursor

Description: Cursor isn’t just a plugin; it’s an "AI-first" code editor. The AI is baked right into the editor itself. This gives it a unique ability: it can understand the context of your entire project, not just the one file you have open.

Why we chose it: Cursor tackles one of the biggest complaints Salesforce developers have about other AI tools: context. When you’re in the middle of a complex project with a web of interdependent Apex classes, a tool that can look at other files to generate accurate code is a lifesaver.

Pros:

• Because the AI understands your whole codebase, it gives much more accurate and relevant suggestions.

• You can bring your own API key and use the latest models from OpenAI, Anthropic, and Google.

• Features like AI-powered refactoring can make big code changes much faster.

Cons:

• It means switching to a completely new code editor, which can be a tough sell for some developers.

• The really powerful features are only in the paid plans.

Pricing:

Cursor has a free tier for hobbyists and paid plans for professional use.

Plan	Price (Monthly)	Key Features
Hobby	Free	Limited agent requests and completions.
Pro	$20/mo	Unlimited Tab completions, extended limits on Agent, maximum context.
Pro+	$60/mo	3x usage on all models.
Ultra	$200/mo	20x usage on all models, priority access.

5. ChatGPT & Claude

Description: You already know these. General conversational AIs like OpenAI’s ChatGPT and Anthropic’s Claude are like Swiss Army knives for developers. They’re great for talking through a logic problem, explaining a confusing chunk of code, writing a SOQL query, or turning a simple sentence into a validation rule.

Why we chose it: Their flexibility makes them a must-have in any toolkit. You wouldn’t trust them to write a critical Apex trigger from scratch without a careful review, but they’re brilliant for getting you unstuck, generating some pseudocode to get you started, or even helping you write user documentation.

Pros:

• Excellent for high-level problem-solving and mapping out your logic.

• Can explain complicated code or cryptic error messages in simple terms.

• Fantastic for writing simple things like formula fields and validation rules.

Cons:

• They often make up Salesforce-specific code (like writing Java syntax for an Apex class).

• They have zero context of your codebase, metadata, or org limits.

• You’re stuck in a constant cycle of copy-pasting between the chat window and your code editor.

Pricing:

Both have solid free tiers, with paid plans for people who use them a lot.

• ChatGPT: Free plan available. Paid plans start with Plus at $20/month and go up to Pro at $200/month for unlimited access to the best models.

• Claude: Free plan available. The Pro plan is $20/month ($17/mo annually) for more usage, and the Max plan starts at $100/month for heavy users.

6. Copado Robotic Testing

Description: Copado is a well-known name in the Salesforce DevOps world. Their Robotic Testing tool uses AI to help automate the often painful process of quality assurance. The key feature, CopadoGPT, can read user stories written in plain English and automatically generate test scripts you can actually run.

Why we chose it: This tool is a great example of how AI can help with more than just writing the initial code. Testing is one of the biggest bottlenecks in any development cycle. Using AI to generate, run, and even maintain your test cases can free up a ton of time and help teams release new features with more confidence.

Pros:

• Automates the creation of test scripts, which is a massive time-saver.

• The tests are "self-healing," so they can adapt to small UI changes without breaking.

• It’s built to fit right into the Salesforce DevOps and release management process.

Cons:

• This is a specialized, enterprise-level tool with a price to match.

• It’s focused only on testing and DevOps, so it won’t help with day-to-day development or support automation.

Pricing: Available by custom quote. You’ll have to get in touch with their sales team to get numbers.

How to choose the right AI tool for your Salesforce team

Feeling a bit overwhelmed by the options? Here are a few practical ways to think about it.

• First, what’s your biggest headache? Is your development team stuck writing the same boilerplate code over and over? Or is your support team drowning in repetitive tickets? The biggest mistake is buying a coding tool to solve a support problem, or vice versa. Get really clear on the job you need done.

• Look for a "try before you buy" experience. The best way to know if a tool will work is to actually try it. Look for platforms like eesel AI that let you sign up and test the AI on your own data in a safe environment. This lets you make a decision based on real results, not sales pitches.

• Make sure it fits your workflow. A good tool shouldn’t force you to change how you work. It should slot into your existing processes. If a tool feels like a foreign object that your team has to work around, they’re probably not going to use it.

• Think about where the AI gets its brain. This is especially important for support automation. An AI that can only learn from a single, perfectly manicured knowledge base is going to be limited. A tool that can learn from everything, your past tickets, internal wikis, Google Docs, and more, will be way more powerful and accurate.

The future is automated, but the choice is yours

So, which AI tool is best for Salesforce? As we’ve seen, there’s no single answer. For developers, tools like Cursor and GitHub Copilot are changing how code gets written.

But for a lot of companies using Salesforce, the biggest slowdown isn’t writing code, it’s scaling their customer service and internal support. For that, you need a different kind of AI. You need something that’s fast to set up, easy for non-developers to manage, and built to solve operational problems.

Instead of a long, technical implementation, eesel AI is built for support and IT teams to automate repetitive questions and tasks in minutes. If that sounds like the problem you’re trying to solve, you can see how it works by starting a free trial or booking a quick demo.