A guide to the Slack AI integration with GoSearch

We’ve all been there. You know that one crucial piece of information, a project update, a company policy, a final design file, is somewhere, but it’s buried in one of the dozen apps your team uses. So begins the frantic tab-switching and shoulder-tapping. While Slack is where most of our work conversations happen, its own search bar often struggles to find things that live outside of its walls.

This is the exact problem enterprise search tools like GoSearch are trying to solve by plugging all your scattered knowledge right into your Slack channels. This guide will walk you through the Slack AI integration with GoSearch, comparing what it does, how much it costs, and where it hits its limits, especially when stacked against Slack’s own AI features. Let’s figure out if it’s the right move for your team.

What exactly is enterprise search?

Think of enterprise search as a universal search bar for your entire company. It connects to all your different apps (like Google Docs, Confluence, Notion, and so on) and pulls everything into one searchable spot. The whole point is to break down those frustrating information silos, so your team can stop wasting time hunting for answers that should be easy to find.

And we’re not just talking about simple keyword matching anymore. Modern enterprise search uses AI to understand what you’re actually asking in plain English. It’s less like searching a clunky old database and more like asking a helpful colleague for a hand.

What is GoSearch?

GoSearch is an AI-powered enterprise search tool built to help teams find information no matter where it’s stored. It’s designed not just to find files, but to deliver actual answers.

Here are a few of its standout features:

• Connects to over 100 apps: It brings together knowledge from pretty much everywhere your team works, from Google Drive and Confluence to Jira and beyond.

• Agentic AI: This is a bit different from standard search. GoSearch uses AI agents that can read through several documents and give you a summarized answer, pulling together the most important bits from each source.

• Security-focused: It has some serious security options, like non-indexed real-time data retrieval and zero data retention policies, to ensure your company’s sensitive information stays that way.

What is Slack AI?

Slack AI is a set of AI features built right into the Slack platform you already use every day. Its main job is to make your team more productive without forcing you to switch to another tool.

Here’s what it mainly does:

• Conversation summaries: It can give you the TL;DR on a long channel or thread, so you can catch up in a few seconds instead of a few minutes.

• AI-powered search: This helps you dig up answers buried deep within your team’s Slack conversations, shared files, and canvases.

• Workflow automation: It can help you piece together simple, automated workflows for routine tasks that happen inside Slack.

How the Slack AI integration with GoSearch actually works

It’s good to know that this isn’t a super deep, two-way integration where GoSearch and Slack are constantly syncing back and forth. It’s more like GoSearch has cleverly embedded its powerful search engine directly into the Slack interface. Think of it as a search extension that lives right inside your workspace.

Key features of the Slack AI integration with GoSearch

Once you have it set up, the integration lets your team grab information from across the company without derailing the conversation. Here’s a look at it in action:

• Search from any channel: Just type /gosearch followed by your question. GoSearch will scan all your connected apps and show the results in a pop-up, so you don’t even to leave the chat.

• Get AI-generated answers: For more direct questions, you can mention the @GoSearch bot. Ask it something like, "What’s our Q4 vacation policy?" and it will come back with a summarized answer and links to the official documents.

• Share what you find instantly: Find the perfect doc? You can pop it right into the channel with a click. No more copying and pasting links from another browser tab.

Benefits and limitations

The upside is pretty clear: less context-switching, quicker access to information, and better collaboration because everyone can find and share the same source of truth.

But it has its limits. The integration is really just a search-and-share tool. It’s great at finding information, but it doesn’t help with the next step. For example, a support agent might use it to find the right help article, but they still have to manually copy the info, write a reply to the customer, and close the ticket in their helpdesk. It finds the knowledge but doesn’t do anything with it.

This is where a tool like eesel AI comes at the problem from a totally different angle. Instead of just finding knowledge, our platform uses that knowledge to automate the whole task from start to finish. Our AI Internal Chat also works in Slack, pulling answers from your Confluence, Google Docs, and other wikis. But we don’t stop there. Our AI Agent can take that same knowledge and use it to resolve support tickets all on its own, turning a simple search into a completed task.

Slack AI integration with GoSearch vs. native Slack AI

So, which one should you use? It really boils down to where your company knowledge is stored and what you’re trying to get done.

Where is your knowledge?

• Slack AI: This tool shines when it comes to searching and summarizing knowledge that’s already inside Slack. Think past conversations, files shared in channels, and Slack canvases. While it can peek into connected apps like Google Drive, it often just scans titles and basic info, not the full text.

• GoSearch: Its real power is its deep, federated search that spans all your external knowledge bases. It reads the full content of documents from over 100 different apps, which gives you far more complete answers for anything stored outside of Slack.

What are you trying to do?

• Slack AI: This is your go-to for catching up on internal team chats. Use it to find a decision that was made in a project channel last week or to get a summary of a meeting you missed. It’s all about boosting productivity on internal communication.

• GoSearch: This is what you use for questions that need an answer from an official, external document. For example, "What is our official refund policy?" (which is on a Confluence page) or "Where can I find the latest marketing deck?" (which is in a Google Drive folder). It’s the single source of truth for your documented knowledge.

Where the integration stops short: Moving from answers to action

Here’s the thing: both GoSearch and Slack AI are fantastic at finding information, but that’s where their job ends. They hand you an answer, and then it’s up to you to figure out what to do next. This leaves a big manual gap in a lot of workflows, especially for customer support and IT teams.

Real workflow automation needs an engine that can actually do something with the information it finds. For example, eesel AI doesn’t just find the help article about your refund policy. It can be set up to read that article, draft a personalized reply to the customer in your brand’s voice, tag the ticket appropriately, and even check the customer’s order status in Shopify via an API call. It closes the loop by turning knowledge into a finished task, which is something search tools just aren’t designed to do.

Feature	Slack AI	GoSearch in Slack	eesel AI
Primary Use Case	Summarize & search Slack chats	Find external documents from Slack	Automate entire workflows (e.g., resolve tickets)
Knowledge Sources	Slack data, surface-level app info	100+ external sources (deep content)	Helpdesk, Slack, Confluence, G-Docs, past tickets
Key Capability	Information summary & search	Federated search & answer generation	Autonomous action & workflow automation
Setup	Built-in to paid Slack plans	Requires separate GoSearch subscription	Self-serve setup, live in minutes
End Result	A user gets an answer	A user gets a document or an answer	A task gets done (e.g., ticket is resolved)

Pricing and setup

Okay, let’s talk about the price tag. Using GoSearch inside Slack isn’t a single purchase; you’re paying for two separate subscriptions, and that can add up.

GoSearch pricing

• Free: A very limited plan with 5 searches and 5 AI queries a day.

• Pro: $20 per user per month. This unlocks unlimited searches and AI queries and connects to all personal apps.

• Enterprise: Custom pricing. You’ll need this tier to connect workspace-wide apps and get advanced security features.

Source: GoSearch Pricing Page

Slack AI pricing

Slack AI pricing isn’t sold separately. Its features are bundled into Slack’s paid plans.

• Pro: $8.75 per user per month (paid monthly). This includes basic AI features like summaries and search.

• Business+: $18 per user per month (paid monthly). This unlocks more advanced features like AI-powered workflows.

• Enterprise Grid: Custom pricing. This includes all the enterprise-grade AI and security features.

Source: Slack Pricing Page

The combined cost and complexity

To get the full Slack AI integration with GoSearch experience, a company needs a paid Slack plan and a paid GoSearch plan. For a small team of 10, you’re looking at a minimum of "(10 * $8.75) + (10 * $20) = $287.50" every month.

Juggling multiple tools like this can be a headache for your budget and your IT team. In contrast, eesel AI offers one platform with clear, predictable pricing. Our plans include all our products (AI Agent, Copilot, Triage, and Internal Chat) and are based on overall usage, not confusing per-seat licenses for different features. This keeps things simple and ensures you’re paying for a complete solution that actually gets work done, not just another search tool. Plus, you can sign up and get everything running yourself in a few minutes, no sales calls required.

Choose the right tool for the job

The Slack AI integration with GoSearch is a solid option for teams trying to connect their main chat hub (Slack) with all their scattered knowledge bases. It’s great at making external documents easy to grab right in the middle of a conversation. Slack AI, on the other hand, is perfect for managing the constant flow of information and chats happening inside Slack.

But the main thing to remember is that both are really just information-finding tools. They are built to help people find answers faster.

If better search is your only goal, this combination could be a great fit. But if you’re looking to cut down on manual work, make your team more effective, and automate repetitive tasks, you’ll need to look beyond search to a real automation platform.

For teams that are ready to go from just finding answers to automating actions, eesel AI is that next step. Our platform connects to your knowledge and uses it to power AI agents that can resolve support tickets, answer employee questions, and handle boring tasks 24/7. Start your free trial and see for yourself how quickly you can get up and running with true automation.