The 6 best Shopify chatbots to boost sales in 2025

This is usually the point where people start looking into AI chatbots. They're no longer the clunky, robotic pop-ups of the past. Today’s chatbots are smart assistants that can offer 24/7 support, give instant answers, and even nudge a hesitant shopper into making a purchase. The only problem? The Shopify App Store has a dizzying number of options, and figuring out which one to choose feels like a full-time job.

So, let's cut through the noise. This is a straightforward, no-fluff guide to the 6 best Shopify chatbots for 2025. We’ve done the legwork to help you find the right tool for your store, minus the guesswork.

What exactly are Shopify chatbots?

So, what are we actually talking about here? A Shopify chatbot is an AI-powered tool that sits on your storefront and chats with customers in real time. It connects directly to your store's information, like your product catalog and order data, to give people fast, accurate answers.

It helps to think about them in two main buckets:

• Rule-based chatbots: These are the simple ones. They follow a script you give them. They’re fine for answering a few basic FAQs, but if a customer asks something a little different, the bot just gets stuck.

• AI-powered chatbots: These are the ones that can really make a difference. They use natural language processing (NLP) to understand what a customer is actually asking, carry on a conversation that feels human, and learn from all your business documents. This is the type of chatbot we're focusing on in this list.

The goal isn't just to deflect support tickets. It's to have a virtual sales associate on your site around the clock, guiding customers, recommending products, and helping you make more money while you get some sleep.

How we chose the best Shopify chatbots for this list

Look, a long list of flashy features doesn't always mean a chatbot is any good. We focused on the things that actually matter when you're trying to run an ecommerce business.

• Ease of setup: How quickly can you get it working without needing to call a developer? Is the dashboard intuitive, or does it feel like you need a PhD to navigate it?

• Knowledge and integration: Does it only know what’s in your product descriptions, or can it learn from your help center, return policy documents, and even past support tickets to give smarter answers?

• Customization and control: Can you change the chatbot's personality to match your brand's vibe? More importantly, can you tell it to perform specific tasks, like checking a live order status or handing a conversation over to a human?

• Pricing and value: Is the pricing straightforward, or are you going to get a nasty surprise at the end of the month? Does it actually save you time and help you sell more?

The best Shopify chatbots at a glance

For those of you who just want the highlights before we get into the details, here’s a quick comparison of our top picks.

Feature	eesel AI	Tidio	Shopify Inbox	Gorgias	Chatty AI Chatbot	Juphy
Best For	Total control & unifying all knowledge sources	All-in-one live chat and marketing automation	Basic, free chat integrated with Shopify	Stores using Gorgias as a full helpdesk	Multi-channel inbox management	Proactive sales and upselling
Ease of Setup	Self-serve in minutes	Can be complex	Very easy	Requires setup within Gorgias	Easy	Easy, one-click setup
Knowledge Sources	Shopify, Help Center, GDocs, Confluence, Past Tickets & 100+ more	Website content, FAQs	Shopify data, custom FAQs	Gorgias macros, Help Center	FAQs, product data	Shopify catalog, FAQs
Free Plan	Free trial	Yes (limited)	Yes	No	Yes (limited)	No (free trial)
Starting Price	$299/mo	$29/mo	Free	$50/mo	$19.99/mo	$19/mo

A deep dive into the 6 best Shopify chatbots for 2025

Finding the right tool can feel like looking for a needle in a haystack. To make it a bit easier, we've broken down the top contenders, highlighting what makes each one different and who it's really built for.

1. eesel AI

eesel AI is for folks who want a seriously smart chatbot but don’t want the setup headaches. Its standout feature is that it learns from way more than just your product catalog. You can connect it to all the places your company knowledge lives, think help center articles, Google Docs, past support tickets, and over 100 other sources. The result is a bot that gives incredibly accurate and context-aware answers.

The biggest plus is that you can set it all up yourself in a few minutes without having to book a sales call. You can even test it in a powerful simulation mode to see exactly how it will answer real customer questions before you let it go live.

A screenshot of the eesel AI platform showing how Shopify chatbots can be trained on various knowledge sources.

Pros:

• Genuinely self-serve: You can sign up and get it running in minutes without being forced into a demo.

• Connects all your knowledge: It links to your Shopify store, help centers, internal docs, and even past support chats to give the most accurate answers possible.

• Powerful simulation: Test the chatbot on thousands of your past conversations to see exactly how well it will perform before you launch.

• Custom actions: You can set it up to perform real-time tasks like looking up an order status or checking inventory from any system you use.

Cons:

• The starting price is higher than some of the more basic options on this list.

Pricing:

eesel AI's pricing is clear and based on interactions, not weird per-resolution fees that are hard to predict.

• Team: $299/month ($239/month when billed annually) for up to 1,000 AI interactions.

• Business: $799/month ($639/month when billed annually) for up to 3,000 interactions, plus the ability to train on past tickets and use custom actions.

• Custom: Custom plans for larger businesses.

Best for: Shopify stores that want a deeply knowledgeable AI assistant that they can actually control and that works with the tools they already have.

2. Tidio

Tidio is a huge name in the Shopify App Store. It bundles live chat, AI chatbots, and marketing automation all into one platform. Its "Lyro" AI chatbot can answer customer questions and create sales opportunities using a visual flow builder. It's a capable tool, but its biggest strength is also a weakness. With so many features crammed in, the setup can feel overwhelming, and the modular pricing means your monthly bill can creep up fast.

Pros:

• Has a free plan for very small-scale needs.

• Combines chat with other marketing tools like email campaigns.

• The visual chatbot builder is pretty easy to use for creating simple flows.

Cons:

• Can get complicated to set up correctly, especially if you're not super technical.

• The AI's knowledge is limited to your website content and what you build manually.

• Pricing is confusing. It's broken into separate products, which makes it tough to figure out what you'll actually pay each month.

Pricing:

Tidio has a free plan with 50 live conversations. Paid plans are sold separately:

• Lyro AI Agent: Starts at $32.50/month for 50 AI-powered conversations.

• Flows: Starts at $24.17/month to engage 2,000 visitors.

• Customer Service Suite (live chat): Starts at $24.17/month for 100 conversations.

Best for: Businesses that want a single (though complex) tool to handle live chat, basic chatbots, and email marketing.

3. Shopify Inbox

Shopify Inbox is Shopify's own chat tool, and it’s a fantastic starting point for any new store. It's completely free and lets you talk to customers in real time, right from your Shopify admin. They've also added some AI features with "Shopify Magic," which automatically suggests answers to common questions based on your store's data. It’s incredibly easy to set up, but it is the most basic option here.

Pros:

• It's free and perfectly integrated into the Shopify admin you already use.

• The AI can suggest answers to common questions with zero setup on your part.

• Super simple and easy to start using right away.

Cons:

• You don't get much customization or control over how the AI behaves.

• The AI can't learn from any knowledge outside of your Shopify store data.

• It has very few automation features compared to the dedicated tools on this list.

Pricing:

Free with any Shopify plan.

Best for: New or small Shopify stores that just need a simple, free way to start chatting with customers.

4. Gorgias

Gorgias isn't just a chatbot; it's a full-on customer service platform built for ecommerce. Its chatbot is a feature within that larger system. It’s designed to automate common questions before they ever need a human. The AI connects deeply with Shopify to pull order data and can figure out a customer's intent (like a return request versus a sales question), which is pretty slick.

Pros:

• Deep integration with both the Gorgias helpdesk and Shopify.

• Brings all your customer communication (email, social media, chat) into one inbox.

• Powerful automation rules for routing conversations to the right place.

Cons:

• It’s an entire helpdesk. You can't just add the chatbot to your existing support setup; you have to switch everything over to Gorgias.

• The pricing is complex, based on "billable tickets" and "AI resolutions," which can lead to unpredictable monthly costs.

Pricing:

There's no free plan.

• Starter: $10/month for 50 tickets. The AI Agent is an add-on at $1.00 per fully automated resolution.

• Basic: Starts at $50/month for 300 tickets. It includes some AI resolutions, but overages cost $0.90 per resolution.

• Pro & Advanced: Plans go up to $750/month and more, with similar per-resolution costs for AI.

Best for: Growing Shopify stores that need a complete helpdesk and don't mind managing all their support (and a complicated pricing model) in one place.

5. Chatty AI Chatbot

Chatty is a highly-rated app that’s great at unifying your conversations. It gives you an AI chatbot for your website, but its real superpower is pulling messages from WhatsApp, Facebook Messenger, Instagram, and email into a single shared inbox. This makes it much easier for your team to keep track of everything, whether a chat is handled by a bot or a human.

Pros:

• Great for managing chats from multiple social media channels.

• Includes a built-in tool for creating an FAQ page.

• Offers a decent free plan to get you started.

Cons:

• The AI is mostly focused on basic FAQs and product questions.

• It can't connect to deeper knowledge sources like your internal documents.

• Their main website's pricing page was broken when we checked, which makes you wonder about transparency.

Pricing (via Shopify App Store):

• Free: 100 AI replies/month and 1 agent.

• Basic: $19.99/month for 1,000 AI replies.

• Pro: $49.99/month for 5,000 AI replies.

• Plus: $199/month for 10,000 AI replies.

Best for: Stores with a big social media presence that need to manage customer chats from many different places.

6. Juphy

Juphy markets its AI chatbot as your "best sales rep." It's designed less for tricky support questions and more for proactively talking to visitors, offering personalized recommendations, and guiding them to checkout. It syncs with your Shopify catalog and FAQs automatically and has a simple, one-click setup.

Pros:

• Strong focus on sales and features that drive conversions.

• Very simple and fast to get up and running.

• You can customize the branding to match your store's look.

Cons:

• No free plan, just a 14-day free trial.

• Its knowledge is limited to your Shopify data and any FAQs you enter manually.

Pricing:

• Starter: $19/month for stores with up to 1,000 products.

• Essentials: $49/month for up to 5,000 products.

• Scale: $99/month for up to 15,000 products.

Best for: Stores that primarily want a chatbot to act as a proactive sales tool to increase average order value.

Key features to look for in Shopify chatbots

As you compare your options, keep these three features in mind. They’re what separate the good chatbots from the great ones.

Deep integration with your knowledge

Sure, your product catalog is a start. But what about your return policy PDF, your shipping guide in Google Docs, or that detailed blog post you wrote about product care? The best chatbots connect to all your knowledge to avoid those annoying "Sorry, I can't help with that" moments. A tool that can learn from multiple sources will always give a better customer experience.

An infographic showing how eesel AI integrates with multiple knowledge sources to power Shopify chatbots.

The ability to take real-time action

Answering a question is good. Actually solving the problem is what gets you a five-star review. Look for a chatbot that can perform "custom actions." This means the bot can do things like look up a live order status from Shopify, check real-time inventory, or create a support ticket in your helpdesk. It’s the difference between telling a customer what to do and just doing it for them.

Safe testing before you go live

How do you know if your new chatbot is actually ready to talk to your customers? The best platforms give you a simulation mode. This lets you test the AI on thousands of your past customer conversations in a safe environment, so you can see exactly how it will perform and tweak its answers before it ever talks to a real person.

A screenshot of the eesel AI simulation mode, a key feature for testing Shopify chatbots before launch.

Transparent and predictable pricing

Be careful with "per-resolution" or "per-ticket" pricing. It's often a recipe for a surprise bill at the end of the month, and it basically punishes you for being busy. Look for clear, flat-rate plans based on how many interactions you have. That way, your costs are always predictable, and you aren't afraid to let your chatbot do its job.

Automate smarter and sell more with the right Shopify chatbots

At this point, a good chatbot isn't just a nice perk for a Shopify store; it's becoming an essential tool for growing your business, being more efficient, and giving customers an experience that makes them come back.

As we've covered, the "best" chatbot really depends on what you need. If you're just starting, Shopify Inbox is a great, free option. If you're all over social media, Chatty is built for you. And if you need to overhaul your entire support system, Gorgias is a beast.

But for businesses that want the best of all worlds, a powerful AI that's easy to set up, knows everything about your business because it connects to all your data, and gives you complete control, eesel AI is the clear winner. It’s built to work with the tools you already love and to grow with you.

Ready to see what a truly smart chatbot can do for your Shopify store? Get started with eesel AI in minutes and see for yourself.