Trying to pick the right AI tool for your support team can be a headache. You’re constantly jumping between pricing pages, trying to figure out what “per resolution” or “per agent” actually means for your monthly bill. It feels like you need a spreadsheet just to compare options, and you’re always worried about hidden costs.
Let's cut through that confusion. This guide is a straightforward look at PerfectBot pricing. We'll dig into how its conversation-based model works, what you actually get for your money, and help you figure out if it's the right long-term fit for your team, or if you might need something a bit more flexible.
What is PerfectBot?
PerfectBot is an AI agent made to work as an add-on for the Gorgias help desk. It's become pretty popular with e-commerce brands, especially those on Shopify, because it’s built to fit neatly into that specific world.
Its main purpose is to automate the simple, repetitive questions that eat up your team's time. Think "Where is my order?" (WISMO), return policy questions, and basic product info. The bot learns from your help center articles and past tickets to give customers quick, 24/7 support that feels human.
But here’s the thing: its main strength is also its biggest weakness. PerfectBot is tied at the hip to Gorgias. That's great if your entire support operation runs on that one platform. But this tight integration creates a silo. If your company uses other help desks, keeps internal knowledge in tools like Slack, or wants an AI that can help out multiple departments, this dependency becomes a real problem.
A breakdown of PerfectBot pricing
When you’re looking at AI tools, how they charge you is often more telling than the price itself. PerfectBot uses a conversation-based model, which is a little different from others in the space. Let’s look at what that actually means for your budget.
What is a 'conversation-based model'?
PerfectBot keeps it simple: a "billable conversation" is any ticket where its AI agent sends at least one reply.
On the one hand, this model is predictable. With resolution-based pricing, your bill can shoot up when the AI has a good month and resolves a ton of tickets. Here, your costs are tied to the volume of conversations the bot touches, which makes it easier to forecast your spending.
There’s a catch, though. You pay for the conversation whether the bot solves the problem or not. If the AI gives a partial answer and a human agent has to step in to finish the job, you still get charged for that conversation. Over time, those little interactions can add up, and you end up paying for chats that still needed a person to handle them.
PerfectBot pricing plans
PerfectBot’s plans are tiered based on how many conversations are included each month. If you go over your limit, you just pay a flat rate for each extra conversation.
| Plan Name | Monthly Price | Included Conversations | Overage Rate |
|---|---|---|---|
| Grow | $99 | 1,000 | $0.20 / extra conversation |
| Expand | $199 | 2,000 | $0.20 / extra conversation |
| Large | $299 | 3,000 | $0.20 / extra conversation |
| Extra Large | $499 | 5,000 | $0.20 / extra conversation |
Using the table, you can get a pretty good idea of your costs. If you handle about 2,500 tickets a month, you could sign up for the Expand plan at $199. Then you’d pay an extra $100 for the 500 conversations over the limit ($0.20 x 500), for a total of around $299.
An alternative approach to pricing
While predictable, per-conversation or per-resolution models can feel like you’re being penalized for doing well. The more the bot works, the more you pay. But what if you didn't have to pay more just because your bot is working hard?
Platforms like eesel AI have shifted to clear, capacity-based plans. With eesel AI's pricing, you subscribe to a certain number of "AI interactions" each month. An interaction isn't just a reply; it can be an automated action like tagging a ticket, routing it to the right person, or closing a duplicate. This approach gives you more bang for your buck because you're paying for all the work the AI does, not just its chat messages.
eesel AI's pricing page shows flexible, capacity-based plans that provide a clear alternative to PerfectBot pricing.Plus, you’re never charged extra for high resolution rates. With flexible month-to-month plans, you can start, stop, or change your subscription anytime. It’s a low-risk approach that keeps you in control.
What features are included?
You know the pricing model, but what are you actually paying for? The real value of any tool comes down to what it can do for you day-to-day.
Core PerfectBot features
For the price, PerfectBot gives Gorgias users a decent set of tools:
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Deep Gorgias Integration: It really does feel like a native part of Gorgias, working inside the platform just like another agent on your team.
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Multiple Knowledge Sources: It learns from your Gorgias Help Center, past tickets, and macros. It can also pull info from your website's blog and policy pages to shape its answers.
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E-commerce Actions: It plugs directly into Shopify to handle common e-commerce tasks, especially order status lookups.
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Multilingual Support: The bot can understand and respond in over 45 languages, which is a big plus for global brands.
Where the features fall short
These features are useful, but they come with some real limitations that might hold a growing business back.
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Limited Integrations: This is the big one. PerfectBot’s world starts and ends with Gorgias. If your internal teams use Slack for HR questions, your product documentation is in Confluence, or you use another help desk like Zendesk, PerfectBot is out. Its knowledge is stuck in one tool, so it can’t provide a consistent AI experience across your whole company.
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Manual Knowledge Updates: Some users have mentioned that when new products are launched or policies change, the bot’s knowledge needs to be updated by hand. It doesn’t always pick up on new public info automatically, which means more admin work for your team.
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Lack of Control and Testing: The setup is simple, but that simplicity means you give up control. You can’t do much to customize the AI's personality, set up complex actions, or fine-tune when it should escalate a ticket to a human. More importantly, there’s no good way to see how the bot will perform on your actual ticket history before you set it live with customers.
A more unified approach to AI
This is where a platform built for flexibility and control really makes a difference. Instead of trapping your AI in one tool, eesel AI was designed to bring all your knowledge together and put you in command.
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Connect all your tools: eesel AI integrates with over 100 sources right away. You can connect it to multiple help desks, company wikis (like Google Docs and Notion), chat tools, and pretty much anything else. This gives your AI a complete view of the business, so it can answer questions for customers and employees.
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You're in the driver's seat: With eesel AI's customizable workflow engine, you decide how everything works. You can use the prompt editor to match the AI's tone of voice to your brand, create custom actions (like pulling data from your internal systems), and set specific rules for which tickets get automated.
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Test without the risk: This is a huge deal. eesel AI has a simulation mode that lets you test your entire setup on thousands of your past tickets. You can see exactly how it would have responded, get solid forecasts on resolution rates and cost savings, and tweak its behavior before it ever talks to a real customer. It’s the best way to remove the guesswork and launch with total confidence.
eesel AI's simulation mode allows you to test your AI on past tickets before going live, a key advantage over the PerfectBot pricing model.Is PerfectBot pricing the right fit for your team?
So, after all that, the choice comes down to your team’s situation and where you're headed.
PerfectBot is a solid and affordable option for e-commerce businesses that are all-in on the Gorgias ecosystem. If your support world revolves around Gorgias, you have no plans to switch, and you just need to automate high-volume, repetitive questions, its simple pricing and setup are hard to beat.
However, you should probably look for an alternative if you are:
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A business using a help desk that isn't Gorgias, like Zendesk, Freshdesk, or Intercom.
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A team that wants to use AI for internal support, like answering IT or HR questions in Slack or Microsoft Teams.
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A company that wants fine-grained control over your AI's personality, actions, and when it hands off to a human.
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A support leader who wants to test and roll out automation with complete confidence and zero risk to the customer experience.
This video from Gorgias demonstrates how PerfectBot AI can automate a significant portion of support tickets.
For teams that need that kind of flexibility and power, eesel AI is the clear path forward. It plugs into the tools you already have, so there's no need to rip out your existing systems. You can get started in minutes, not months, and build an AI workforce that can grow with your entire organization.
PerfectBot pricing: Look beyond the price tag
PerfectBot offers a predictable pricing model that works well for its ideal customer: e-commerce brands committed to Gorgias. It’s a simple tool for a specific job. But its value is ultimately limited by its focus on a single platform and its lack of advanced control and testing.
When picking an AI partner, it pays to look beyond the monthly fee. The real value is in a platform’s flexibility, its ability to connect knowledge from all over your company, and its power to grow with you. The right tool should bend to fit your business, not the other way around.
Ready for an AI platform that gives you total control, unifies all your knowledge, and offers transparent pricing without penalties? Sign up for a free trial of eesel AI and build your first AI agent in minutes.
Frequently asked questions
PerfectBot's pricing is structured around "billable conversations," meaning any ticket where the AI agent sends at least one reply. This model aims to provide predictable costs tied directly to the volume of interactions the bot handles each month.
PerfectBot's pricing is generally transparent with clear tiered plans and a consistent overage rate. The main consideration is that you pay for every conversation, even if a human agent eventually completes the ticket, which can accumulate over time.
Should your team's conversation volume go beyond the limit included in your chosen plan, PerfectBot charges a flat overage rate. This rate is set at $0.20 for each extra conversation, applicable across all plan tiers.
PerfectBot pricing is best suited for e-commerce businesses that are fully committed to the Gorgias help desk ecosystem. It's designed to efficiently automate common, repetitive questions, especially when integrated with Shopify.
Key features include deep integration with Gorgias and Shopify, the ability to learn from multiple knowledge sources like help centers and past tickets, execution of e-commerce actions, and support for over 45 languages.
Significant limitations include its exclusive integration with Gorgias, potential for manual updates to its knowledge base, and a lack of granular control over the AI's personality, custom actions, and pre-deployment testing capabilities.
