A complete guide on how to import a help center to Gorgias in 2026

So, you're getting your team set up on Gorgias. It's an industry-leading helpdesk, especially for the e-commerce world. But as you're getting things rolling, you hit that all-too-common roadblock: all your helpful, carefully written support articles are trapped in your old system. The idea of manually copying and pasting everything might seem daunting. It's an important process, but it's essential to do it correctly to preserve your formatting and quality.

If this sounds familiar, you're definitely not the first person to face this. It’s a common step in modernizing your support, and the good news is you have several effective ways to tackle it. This guide will walk you through how to import your help center to Gorgias, covering everything from the built-in native tools to professional third-party services. We'll also look at a complementary way to handle things that lets you streamline your setup by connecting all your knowledge with a smart AI.

What is a Gorgias help center?

At its core, a Gorgias help center is your brand’s self-service portal. You can think of it as your first line of support, a reliable automated agent that's always on, ready to give customers quick answers to common questions. For any e-commerce brand, this is a significant advantage. It handles many repetitive questions about shipping, returns, product details, and order status, which empowers your human agents to focus on more complex, high-value conversations.

The great thing is that it’s more than just a static FAQ page. It’s integrated directly into the Gorgias platform, so the system can suggest the right articles to agents and customers automatically. This makes the entire support experience smoother for everyone involved.

Native options to import your help center to Gorgias

Gorgias offers several reliable methods for getting your existing content into its system. These are excellent starting points for your migration, and understanding how they work will help you choose the best path.

How to import your help center to Gorgias with a CSV file

The most flexible method Gorgias provides is importing content with a CSV file. The concept is straightforward: you organize your articles, titles, and categories into a spreadsheet and upload it. You can get all the technical specs from the official Gorgias documentation.

This is a versatile method because it works with any platform you might be moving from. There are a few important steps to keep in mind to ensure the best results.

One detail to note, as mentioned in their documentation, is that images, GIFs, and other media are handled separately. This actually gives your team a great opportunity to audit your visual assets and ensure they are up to date as you re-upload them to your new, modern help center. By following Gorgias's clear spreadsheet guidelines, you can ensure your formatting remains professional and consistent.

How to import your help center to Gorgias from another helpdesk platform

If you happen to be moving from one of several popular platforms, Gorgias has a direct, automated import tool. This option is available for teams coming from Zendesk, HelpDocs, and Re:amaze.

This process is designed to be highly efficient. It’s automated, generally keeps your article status (like draft or published), and is a quick way to transition your knowledge base. While currently optimized for these leading providers, it offers a very smooth experience for those users.

Feature	CSV Import	Direct Migration
Supported Platforms	Universal	Zendesk, HelpDocs, and Re:amaze
Media Transfer	Manual re-upload for media	Yes
Article Formatting	Customizable via spreadsheet	Preserved
Setup Complexity	Moderate (Requires spreadsheet mapping)	Low (Requires API credentials)
Best for	Teams moving from various platforms who want to audit their content.	Teams moving from one of the supported platforms for a quick transition.

Using a third-party migration service to import your help center to Gorgias

If you prefer a hands-off approach, you can look into a dedicated migration service. The Gorgias App Store features tools like Help Desk Migration that are built specifically for this type of project.

These services are very capable. They are designed to move all kinds of helpdesk data, including articles, tickets, agent profiles, and customer info. They handle the technical heavy lifting and usually provide support teams to assist you throughout the process.

This approach is a professional investment for larger teams. It’s a specialized service that ensures a thorough transfer of data. It’s important to remember that this is typically a one-time migration. For teams that have knowledge stored in other places, like Google Docs, Confluence, or internal wikis, you might also consider additional tools to keep those sources connected.

The alternative to importing your help center to Gorgias: Unify your knowledge

What if you could complement your migration process by connecting all your existing knowledge sources directly to an AI that works inside Gorgias? Instead of focusing only on moving data, you can unify your knowledge to make it even more accessible.

This is exactly what eesel AI does. It's an AI platform designed to integrate with the tools you already use, including Gorgias. It's about enhancing your current setup and making your existing knowledge base even more powerful.

Go live in minutes, not weeks

While a traditional migration is an important project that requires planning, eesel AI allows you to get started with AI-powered support in just a few minutes. The one-click integration with Gorgias connects immediately, requiring no developers. This approach works alongside your Gorgias tools to provide immediate value without waiting for a full manual import to finish.

Connect all your knowledge

While Gorgias is the home for your customer-facing help center, eesel AI can pull in knowledge from all the different places your team works. You can connect it all:

• Your existing help centers (Zendesk and others).
• Internal wikis like Confluence or Notion.
• Shared documents in Google Docs.
• Valuable context from Slack.

By connecting these sources, your AI gets a comprehensive view of your company's collective expertise, making your Gorgias setup even more effective.

Unlock the knowledge in past tickets

Here’s a powerful feature that complements a traditional import. eesel AI can learn from your past Gorgias tickets. Much of your team's real-world expertise is found in the thousands of successful customer conversations you've already had.

eesel AI's AI Agent analyzes these past resolutions to understand your brand’s tone and find solutions that have worked before. It turns your support history into a dynamic knowledge resource that constantly improves.

Comparing pricing and value

Understanding the pricing models for your support tools helps you plan for long-term success.

The Gorgias pricing structure

Gorgias uses a scalable, tiered model. You pay a monthly fee for a plan that includes a set number of "billable tickets," with options to add more as you grow. This structure is designed to match the value and features the platform provides to your business.

This model ensures you have access to a professional, enterprise-grade platform that can handle your growth. Adding AI features through Gorgias allows for automated interactions that help maintain high service levels during busy periods.

Plan	Base Price (Monthly)	Included Tickets	AI Interaction Cost
Basic	$50/mo	300	$0.90/interaction
Pro	$300/mo	2,000	$0.90/interaction
Advanced	$750/mo	5,000	$0.90/interaction

eesel AI's predictable pricing

eesel AI offers a complementary pricing model that is straightforward and predictable. Plans are feature-based and include a generous, fixed number of monthly AI interactions. A key advantage is that there are no per-resolution fees.

This provides excellent cost certainty, allowing you to automate as many tickets as you need within your plan's limit. It’s a great way to manage high volume without worrying about fluctuating costs. Core features like the AI Agent, Copilot, and Triage are included, ensuring you have the full power of the tool at a flat rate.

Stop migrating, start unifying

While you can successfully import a help center to Gorgias with their reliable native tools, it's a process that benefits from careful attention to detail. Third-party services are a great professional option for handling the transition, but they are often a one-time solution.

The most effective approach is to combine your migration with a strategy for unification. A tool like eesel AI provides a robust alternative that enhances your Gorgias ecosystem. By connecting all your knowledge sources and learning from past conversations, you give your support team a sophisticated AI that truly understands your business.

Ultimately, the goal is to provide your customers with the best answers as quickly as possible. By leveraging Gorgias's strong platform and complementary AI tools, you can give your team everything they need to succeed.

Ready to connect your knowledge to Gorgias in minutes?

Don't let a migration project slow you down. Try eesel AI for free and see how easy it is to enhance your Gorgias helpdesk with an AI-powered knowledge layer. You can connect your help center, docs, and past tickets instantly to start optimizing your support today.

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