The guide to Gorgias for Shopify Plus in 2026

Running a big ecommerce store on Shopify Plus means you've almost certainly heard of Gorgias. It's a popular helpdesk for thousands of growing brands, and for good reason. As you scale, having a platform built specifically for your ecosystem is essential for maintaining high support standards.

This guide is a straightforward look at the Gorgias Shopify Plus integration in 2026. We'll get into the features that people love, while also looking at the core considerations around setup, cost, and knowledge management that help you make the best choice for your growing brand. We'll also look at a complementary way to use AI in your support stack - one that works alongside your existing tools to provide even more flexibility.

What are Gorgias and Shopify Plus?

First, a quick refresher on why these two names are so frequently paired together.

What is Shopify Plus?

Shopify Plus is Shopify's top-tier platform, made for high-volume and fast-growing businesses. It's built to handle massive traffic surges, gives you more control with advanced tools, and lets you manage multiple storefronts from a single location. It is the gold standard for global ecommerce brands.

What is Gorgias?

Gorgias is a mature customer service helpdesk designed specifically for ecommerce. Its biggest strength is that it pulls all your customer conversations - from email, live chat, social media, and more - into a single feed. By connecting directly to your store's data, it provides agents with the context they need to solve problems quickly and efficiently.

The best parts of the Gorgias Shopify Plus integration

So, why do so many Shopify Plus merchants choose Gorgias? It’s all about the synergy between the two platforms. It feels less like a third-party app and more like a native part of the Shopify experience.

Here’s what makes it so popular:

• All your Shopify data in one place. This is a major benefit. When an agent receives a ticket, they see a full customer profile right next to it, including complete order history and shipping addresses. This eliminates the need for manual order lookups and speeds up resolution times.

• Manage orders without leaving the helpdesk. Agents can take direct action within the dashboard, such as processing refunds, canceling orders, or duplicating shipments. This deep level of control saves a significant amount of time for support teams.

• One inbox for every customer channel. Gorgias unifies conversations from email, live chat, SMS, and social media into one view. This gives you a complete timeline of every interaction a customer has had with your brand, ensuring a consistent experience across all touchpoints.

• Handy automation for common questions. Gorgias uses Rules and Macros to help you automatically answer repetitive questions. For example, it can handle "Where is my order?" (WISMO) tickets by pulling tracking info from Shopify and sharing it with the customer instantly.

Considerations for scaling businesses with Gorgias

While Gorgias is a robust and highly capable platform, it's important to understand how its model fits into your long-term strategy as your business grows.

A comprehensive platform transition

Adopting Gorgias is a commitment to a unified ecosystem. It typically involves moving your support operations from your previous system, such as Zendesk, Freshdesk, or Intercom. This transition is a thorough project that allows you to align your workflows and team training with a specialized ecommerce tool, ensuring your support operations are optimized for Shopify.

Scalable, volume-based pricing

Gorgias's tiered pricing is designed to match your support volume, with costs based on "billable tickets" or "automated interactions." This model ensures you are paying for the value and volume the platform handles. For growing brands, this requires a bit of planning during peak seasons to ensure your plan matches your expected traffic, allowing the platform to scale with your success.

Managing knowledge within the platform

Gorgias is excellent at centralizing data from helpdesk tickets and Shopify orders. As businesses grow, they often develop more diverse knowledge sources, such as internal wikis in Confluence or process guides in Notion. While Gorgias focuses on ecommerce data, many teams find that pairing it with complementary AI tools can help bridge the gap to these external documents, giving the support system a more comprehensive knowledge base.

Flexible AI alternatives and complements to Gorgias

What if you could enhance your support system with specialized AI without changing your foundational tools? Modern AI for customer support automation options are designed to act as an intelligent layer that plugs into what you already use.

This is where a tool like eesel AI comes in. It’s built to work alongside platforms like Gorgias to provide even more versatility.

• Get started quickly. Instead of a full-scale migration, eesel AI connects to your helpdesk with a simple one-click integration. It works within your existing workflow, helping your agents exactly where they already are.

• Provide a comprehensive knowledge base. eesel AI connects to over 100 sources. It can learn from your helpdesk, Shopify data, and external sources like Confluence, Google Docs, and Slack. This ensures your AI has access to all the information it needs to provide accurate answers.

• Validate performance with simulation. eesel AI includes a simulation mode that allows you to test your setup on historical support tickets. This gives you a data-driven forecast of your automation potential, allowing you to deploy with confidence.

• Predictable and controlled scaling. With eesel AI, you maintain full control over which tickets are automated. The pricing is based on simple, tiered plans with no per-resolution fees, ensuring your costs remain predictable as your brand grows.

Here’s a side-by-side look at how these approaches work together:

Feature	Gorgias	eesel AI
Setup model	Comprehensive helpdesk transition	Integrates with your existing helpdesk
Knowledge sources	Helpdesk tickets & Shopify data focus	Helpdesk, Shopify, Confluence, Google Docs, Notion, Slack & 100+ more
Validation tools	Native analytics and reporting	Powerful simulation on historical tickets to forecast performance
AI control	Rule-based automation and intent detection	Granular control over ticket types & fully customizable actions
Pricing model	Tiered, volume-based plans	Tiered, predictable monthly rate (no per-resolution fees)

An overview of Gorgias pricing in 2026

Gorgias pricing is structured to support brands at different stages of growth. By choosing the right plan, brands can ensure they have the tools they need for their specific ticket volume.

Plan	Price/month	Included helpdesk tickets	Overage cost (per 100)	Included AI interactions
Starter	$10	50	$40	0
Basic	$60	300	$40	60
Pro	$360	2,000	$36	600
Advanced	$900	5,000	$36	2,500
Enterprise	Custom	Custom	Custom	Custom

Gorgias offers a comprehensive suite of tools, and their pricing includes access to their specialized ecommerce features. For brands utilizing their AI Agent, these resolutions help manage volume efficiently, providing a scalable solution for high-growth periods.

Is Gorgias Shopify Plus the right choice for your store?

Gorgias is a strong, reliable platform for any Shopify Plus store looking for a mature, all-in-one helpdesk. Its deep connection with the Shopify ecosystem is genuinely impressive and can significantly simplify daily operations for support teams. It remains the industry leader for a reason, offering a proven and robust platform for thousands of brands.

For brands that require additional flexibility or want to bridge multiple knowledge sources, a complementary AI integration platform like eesel AI can be a perfect addition. It allows you to build upon the foundation of a helpdesk you already use, connecting all your knowledge sources while offering predictable costs.

Ready to enhance your Shopify Plus support? Sign up for eesel AI to see how you can empower your team and unify your knowledge in minutes.