Gorgias automate pricing per resolution 2025: A full breakdown

If you’re running an e-commerce brand, chances are you’ve heard of Gorgias. It’s a beast of a helpdesk, especially for stores on Shopify, because it’s built from the ground up for the chaos of online retail. But as soon as you start looking into its automation and AI features to help your team scale, things can get… confusing. Fast.

Suddenly, you’re trying to figure out their pricing model, and it feels like you need a spreadsheet and a calculator just to understand your next bill.

If you’re scratching your head trying to budget for Gorgias, you’re definitely not the only one. The mix of base plans, ticket fees, AI resolution costs, and overage charges is a lot to juggle. This guide is here to cut through the noise. We’re going to lay out the "Gorgias automate pricing per resolution 2025" model in plain English, so you know exactly what you’re paying for and can dodge any nasty surprises.

How Gorgias Automate pricing works

First off, Gorgias Automate isn’t a single add-on you can click to buy. It’s more of an umbrella term for a bunch of features woven into the platform that are all designed to reduce the manual grind for your support agents. This includes their AI Agent, self-service flows, order management widgets, and article recommendations.

To really get a grip on the pricing, you have to understand two core concepts that are the foundation of their entire billing system:

1. Billable Helpdesk Ticket: This is the basic currency in the Gorgias world. A ticket officially becomes "billable" as soon as it gets a response from your helpdesk. It doesn’t matter if that reply came from a human agent, an automated Rule, or the AI Agent. This is the starting point for everything.

2. Automated Interaction/Resolution: This refers to any customer issue that’s handled entirely by an automation feature, like the AI Agent or a self-service Flow, without a human agent ever needing to get involved.

Now, here’s the kicker, and it’s the part that trips up so many people: an interaction can be both an automated resolution and a billable ticket. This overlap is the number one reason teams get hit with unexpected costs. Let’s dig into how that actually works.

A full breakdown of Gorgias’ Automate pricing

Alright, let’s get into the actual numbers. To figure out your total monthly cost, you have to stack a few different fees on top of one another. It all begins with your main helpdesk plan.

Helpdesk plan pricing: The foundation

You can’t even touch Gorgias’s automation tools without first signing up for one of their core helpdesk plans. Think of this as the price of admission; the automation costs are then layered on top. These plans are mostly built around the number of billable tickets your team handles each month.

Here are the standard plans, based on what’s listed on the official Gorgias pricing page:

Plan	Monthly Price (Annual Billing)	Billable Tickets Included	Overage Cost (per 100 extra tickets)
Starter	$10 (Monthly Only)	50	$0.40 per ticket
Basic	$50/mo	300	$40
Pro	$300/mo	2,000	$36
Advanced	$750/mo	5,000	$36

The Automate add-on: How automated interactions are billed

Now we get to the heart of the matter: the "Gorgias automate pricing per resolution 2025" model.

According to Gorgias’s own help docs, any resolution handled completely by their AI Agent comes with a separate, extra fee. That cost is $0.90 per resolution if you’re on an annual plan, or $1.00 per resolution if you pay month-to-month.

But here is the single most important detail to remember: Gorgias clarifies that each AI Agent resolution also counts as one billable helpdesk ticket. This is a dual-charging model. When the AI fully answers a customer’s question, you pay the resolution fee and it uses up one of the billable tickets from your plan’s monthly bucket.

This means that while the AI Agent is definitely saving your team time, it’s not actually lowering your billable ticket volume. For teams whose main goal is to reduce their ticket count to avoid overage fees, this can be a really frustrating and expensive reality.

A screenshot of the Gorgias AI assistant automatically handling a customer's order inquiry, which illustrates a resolution that incurs costs under the Gorgias automate pricing per resolution 2025 model.

Hidden costs: Ticket overages and seasonal spikes

This layered, complex model is a recipe for unpredictable bills, which is a frequent pain point for Gorgias customers. A successful marketing campaign or the holiday rush can send your costs through the roof with very little warning.

Let’s walk through a real-world scenario. Imagine your brand is on the Pro plan ($300/month for 2,000 tickets) and you’re paying monthly for the AI Agent ($1.00 per resolution). It’s Black Friday weekend, and your ticket volume explodes to 2,200. The AI Agent does a great job and resolves 500 of those tickets all by itself.

Here’s what your bill would look like:

• Base Plan Cost: $300

• Helpdesk Ticket Overage: You’re 200 tickets over your limit. Since overages are sold in packs of 100, that’s two packs at $36 each, totaling $72.

• AI Resolution Cost: 500 resolutions at $1.00 each comes out to $500.

• Total Monthly Bill: $300 + $72 + $500 = $872

Suddenly, your monthly bill is almost triple what you were expecting. This kind of volatility makes it incredibly difficult to forecast your support costs. In contrast, some other platforms, like eesel AI, structure their plans with a fixed number of AI interactions included each month. There are no surprise per-resolution charges, so your bill stays predictable, even when you’re swamped.

Features and limitations of the pricing model

Let’s be clear, Gorgias’s AI is genuinely powerful, particularly for e-commerce. Its superpower is its native integration with Shopify, which allows the AI to do more than just answer questions. It can take direct action, like processing a refund or changing a shipping address, right from the helpdesk.

What the automation suite includes

When you buy into Gorgias Automate, you get access to a handful of tools:

• AI Agent: Handles conversational back-and-forth with customers on Email and Chat.

• Flows: Lets you build guided, button-based experiences for customers in the chat widget.

• Order Management: Gives customers a self-service portal where they can track orders, start returns, and report issues.

• Article Recommendations: Pops up relevant help center articles to try and deflect common questions.

A screenshot showcasing Gorgias's deep Shopify integration, a key feature covered by the Gorgias automate pricing per resolution 2025.

Key limitations of the pricing model

While the feature list is solid, there are a few significant drawbacks you should think about before you dive in.

• Platform Lock-In: This is a big one. Gorgias’s AI and automation tools only work if you’re using Gorgias as your helpdesk. If your team is already happy and effective on a platform like Zendesk, Freshdesk, or Intercom, you’re faced with a massive migration project just to access their AI.

• Limited AI Channels: The smartest part of their automation, the conversational AI Agent, is currently only available for Email and Chat. That leaves other important channels like SMS and social media DMs stuck with more basic, rule-based automation.

• Complex Setup: Getting Gorgias Automate to run smoothly isn’t exactly a flip-of-a-switch process. Properly configuring all the rules, flows, and AI behaviors requires a substantial time investment from your team, both for the initial setup and for ongoing tweaks and maintenance.

This is where a more agile solution can be a lifesaver. For instance, eesel AI is built to be a smart AI layer that sits on top of your existing tools. It plugs right into helpdesks like Gorgias, Zendesk, and others, so you get top-tier AI capabilities without the pain of switching platforms.

A predictable alternative to Gorgias’ pricing model

If that breakdown of Gorgias’s pricing model gave you a slight headache, you’re not alone. Many teams are searching for a solution that delivers the power of AI without the complicated billing and platform constraints. eesel AI was designed specifically to address these challenges.

Go live in minutes with a tool that works everywhere

eesel AI has a radically simple self-serve setup. You can sign up, connect your helpdesk, and have a functional AI agent ready to go in just a few minutes, all without having to sit through a sales demo. It’s built to slide right into your current workflow, whether you’re using Gorgias, Zendesk, or another popular helpdesk.

Better yet, eesel AI can learn from all of your company’s knowledge, not just what’s in your public help center. It connects with over 100 sources, including internal knowledge bases like Confluence and scattered docs in Google Docs, to give more accurate and complete answers right from the start.

Avoid surprise bills with transparent, predictable pricing

Here’s the biggest difference: eesel AI’s pricing plans are built for predictability. Instead of a messy combination of ticket fees and per-resolution charges, you get a straightforward monthly plan with a generous allowance of AI interactions.

There are no per-resolution fees. Ever.

This means your cost stays the same month after month, and you’re never penalized for successfully automating more customer conversations. You can scale your support and handle those seasonal spikes with total confidence, knowing your bill won’t suddenly jump to three times the normal amount.

Test with confidence before you launch

One of eesel AI’s most powerful features is its simulation mode. Before you even think about letting the AI talk to your customers, you can run it on thousands of your past tickets in a safe, offline environment.

This lets you see exactly how it will perform, what percentage of tickets it can reliably resolve, and what your potential ROI looks like, all before you commit a single dollar. It takes the guesswork and risk out of launching a new automation tool and lets you roll it out with complete peace of mind.

eesel AI's simulation mode provides a risk-free way to test performance, offering a predictable alternative to the Gorgias automate pricing per resolution 2025 model.

Is Gorgias’ pricing model right for you?

Gorgias has a powerful automation suite that’s tailor-made for the e-commerce world. There’s no denying that. However, its "Gorgias automate pricing per resolution 2025" model is complex and can easily lead to unpredictable costs, budgeting headaches, and the feeling that you’re locked into their ecosystem.

Ultimately, the best choice comes down to what your team values most. If you need a flexible, powerful AI tool that works with the helpdesk you already know and love, and comes with a simple, predictable price tag, then it might be worth exploring other options.

If you’re looking for powerful AI automation that plugs right into your existing setup and offers transparent pricing, try eesel AI for free. You can get it running in minutes and see how it performs on your own real-world tickets today.

This video explains how Psycho Bunny, a major menswear brand, effectively uses Gorgias's conversational AI to handle a significant portion of their customer service tickets and scale their operations.