How to use Gamma for support training decks in 2025

Let’s be honest, building training materials for your support team is a drag. You know it’s important, but the thought of spending hours wrestling with a slide deck that will be dry, boring, and probably outdated in a month? No thank you. It’s a classic problem: you need to get new agents ramped up and keep your current team on their toes, but the process of creating engaging content is just plain painful.

This is where a tool like Gamma can really change things. It uses AI to help you create presentations, docs, and web pages that actually look good, all from a simple text prompt. Instead of starting from a blank, intimidating slide, you start with an idea, and Gamma builds the bones of the content for you. It’s a pretty slick way to create training materials that your team won’t fall asleep looking at.

So, let’s walk through how you can use Gamma to build your next customer support training deck, from figuring out what to even talk about to sharing the finished product with your team.

What you’ll need to get started with Gamma

Before we jump in, you only really need two things to follow along.

• A Gamma account: The free account is plenty to get your first deck built. Just keep in mind that features like removing their logo or using custom fonts are part of the paid plans.

• A rough idea of your topics: The best training is based on what your customers are actually asking about. You can try to guess or sift through helpdesk reports, but as we’ll see, there are much smarter ways to figure out what your team really needs to learn.

A step-by-step guide to creating training decks with Gamma

Alright, let’s get to it. Here’s how you can go from a pile of support tickets to a polished training deck that’s ready to go.

Step 1: Figure out what to teach using your support data

Bad training usually comes from focusing on the wrong things. It’s easy to spend a week making a beautiful presentation on a topic that pops up once a month, all while your team is getting hammered with the same questions about a new feature. And nobody has the time to manually read through thousands of tickets to spot these trends.

The secret to great training is good data. Your content should focus on the main reasons people are contacting you in the first place. This is how you stop guessing and start knowing.

While your helpdesk analytics might give you a vague idea of ticket categories, a better way is to use a tool that digs into the actual conversations. An AI platform like eesel AI plugs right into your helpdesk (whether you use Zendesk, Freshdesk, or Intercom) and automatically finds the recurring problems, knowledge gaps, and even the exact words your customers are using. Its dashboard basically hands you a ready-made outline for your most important training topics.

The eesel AI dashboard showing how it identifies recurring issues and knowledge gaps from support data, which can inform the topics for a Gamma presentation.

Before you even open Gamma, use your support data to pull together a list of 3-5 key training areas. This will be the foundation of your entire presentation.

Step 2: Generate the first draft

Once you know your topics, it’s time to let Gamma’s AI do the initial legwork. Log into your account, start a new "Gamma," and when prompted, choose to "Generate."

This is where you tell the AI what you want. The more specific your prompt, the better the result will be. Don’t just say, "a presentation about refunds." Give it some detail, like this:

"Create a training presentation for new support agents on handling refund requests. Make sure to include steps for checking if a customer is eligible, how to process the refund in Shopify, and which macro to use when emailing the customer."

Gamma will take that and spin up a series of "cards," which are basically smart slides. Each card will have a headline, some text, and maybe even a few relevant images. It won’t be perfect, but it’s an amazing head start that can save you a ton of time on outlining and writing.

Step 3: Refine the content for accuracy and tone

AI is a great starting point, but it doesn’t know the ins and outs of your company’s rules. When it comes to support training, getting the details right is everything. So, your next job is to go through the generated text and clean it up.

Click into each card and read through the content. Are the steps correct according to your internal policies? Is the language simple enough for a brand-new hire to follow? This is where you add your human touch, tweaking sentences and adding the important details the AI wouldn’t know.

It’s also a good idea to make sure the training sounds like it’s coming from your company. A consistent tone of voice matters. While you can adjust the tone manually in Gamma, this is one of those areas where different AI tools really show their strengths. For example, an AI copilot like the one from eesel AI actually learns your specific brand voice by reading thousands of your team’s past replies. That means any content it helps generate, like draft responses for agents, already sounds like one of your own team members wrote it.

The eesel AI Copilot drafting a response inside a helpdesk, showcasing how AI can generate content that matches a company's tone of voice, a key step in refining a Gamma presentation.

Step 4: Make it visually engaging

Nothing makes eyes glaze over faster than a wall of text. Now it’s time to use Gamma’s design tools to make your deck interesting and easy to follow. Visuals are a huge help, especially when you’re explaining a complicated process.

Here are a few things you can do to spice up your Gamma deck:

• Add your own images and GIFs. Swap out the stock photos for actual screenshots of your helpdesk or admin dashboard. A quick GIF showing someone where to click is way more helpful than a long paragraph trying to explain it.

• Embed other helpful content. You can drop in a Loom video for a quick walkthrough, a Google Doc with a detailed policy, or even a Typeform to create a little quiz at the end.

• Mix up the layouts. Gamma lets you use different layouts to keep things from getting monotonous. Try using columns, callout boxes, or image grids to make the information flow better.

• Apply your own branding. If you have a paid plan, you can add your company’s brand colors and fonts. This gives all your training a consistent, professional look.

The goal here is to make the training feel as real as possible. The more you can show screenshots and actual examples, the more your team will get out of it.

Step 5: Share the deck with your team

Once your presentation is looking good, it’s time to share it. Gamma has a few simple ways to do this.

• Share a link. You can create a public link that anyone can open in their browser. This is perfect for dropping into Slack or an email.

• Present live. You can also present straight from Gamma, just like you would with PowerPoint or Google Slides.

• Export it. If you need to upload the training to an LMS or just want a hard copy, you can export it as a PDF or a PowerPoint file.

Gamma also provides some basic analytics, so you can see who’s viewed your deck and which slides they spent the most time on. It can offer a little insight into which parts of the training are clicking and where people might be getting a bit lost.

A few final thoughts on your training

• A good outline is everything. Remember the "garbage in, garbage out" rule. The more detailed your prompt is (based on the data from Step 1), the better your first draft from the AI will be.

• Create templates for consistency. After you make a deck you really like, you can save its style as a template in Gamma. That way, all your future training will look and feel the same, which saves you even more time down the road.

• Think beyond just training. Making great training materials helps your agents solve problems faster. But what if you could solve a bunch of those problems before they even talk to an agent?

You now have a solid, repeatable way to use Gamma to turn customer problems into useful training materials. It’s a method that helps you scale your team’s knowledge, onboard new folks faster, and keep your customer experience consistent. It’s a massive improvement over staring at a blank slide, that’s for sure.

Automate your support

Now that you’ve streamlined how you create training content, think about the next step. All that knowledge you just neatly packaged into that Gamma deck? That’s the exact same stuff an AI agent needs to resolve tickets on its own.

eesel AI connects to all your company’s knowledge, including past tickets and internal docs, to power an AI Agent that can handle your frontline support. It can answer common questions, tag tickets, look up order details, and pass things to a human when it’s truly necessary. This frees up your team to spend their time on the tricky, high-stakes conversations where their expertise really counts.

A workflow diagram illustrating how eesel AI automates customer support, from ticket analysis to resolution, turning training knowledge into direct action.

Ready to see how the same insights that build your training can build your automation? Try eesel AI for free.