Blog

Reflection AI Beam is a 501B open-weight model with 23B active parameters. Here is what it scores, what is actually usable today, and who should wait.

Kustomer AI alternatives sorted by how deep they really go into Kustomer, from AI agents that work the queue to read-only lookups, with real prices per unit.

Zoho Desk AI alternatives to Zia that really plug into Zoho Desk, sorted by how they connect, with real prices and the Zoho plan each one needs.

Can the Iris Hermes Agent handle customer support? What it connects to, where it helps a support lead, why ticket data should stay off it, and what to use instead.

AI customer service roleplay works when scenarios come from your real tickets and every run is scored against your policy. A free prompt, 5 tools, and a scorecard.

The best Iris Hermes Agent alternatives in 2026, from running Hermes yourself to other assistants you text, compared on iMessage setup, price and privacy.

Strands Decider 2B is a free, open 1.9B decision model from AWS's Strands Labs. What it does, how accurate and fast it is, what it costs to run, and where it fits.

How to use Martin AI for client follow-ups: reminders on any channel, triage that adds to-dos, texting clients for you, and the silence it won't notice.

The best Claude Haiku 5.5 alternatives depend on what pushed you out: the 100k price cliff, the temperature ban, coding gaps, or wanting open weights.