The 7 best Freshdesk integration tools for 2025

Let me guess. Your support agents have a dozen browser tabs open just to solve one ticket. They're bouncing between Freshdesk, your CRM, internal docs, and Slack, trying to stitch together the info they need. It’s a familiar story, and all that context-switching is a real drag on productivity, leading to slower responses and burnt-out agents.

While Freshdesk has its own app marketplace, the real power comes from connecting it with specialized tools that enhance its core functions. You don't just need another app, you need a connected system that actually works for you, not against you.

That’s why we’ve put together this no-fluff list of the best Freshdesk integration tools. We’ll break down what each tool does, who it’s for, and what it costs, with a special look at how AI and automation can make a real difference.

What are Freshdesk integration tools?

Freshdesk integration tools are simply third-party apps that connect to your Freshdesk account to add new features or smooth out your workflows. Think of them as helpers that let data and actions flow between Freshdesk and the other software you use every day.

The Freshworks Marketplace has plenty of simple, plug-and-play apps, but dedicated integration tools offer deeper, more powerful connections. Instead of just viewing a customer's order history, you can actually trigger a refund. Instead of just getting a Slack notification, you can have a whole conversation about a ticket and sync it back.

The goal is to turn Freshdesk from a standalone ticketing system into the main hub for your entire customer operation.

Why use Freshdesk integration tools?

Building a connected support system isn't just about making things easier; it’s a smart move that has some serious payoffs. Here’s why it’s worth your time:

• Get the full story in one place. Pull customer data from your CRM or order info from your e-commerce platform right into the Freshdesk ticket. This gives agents the full picture and gets rid of all the "let me look that up for you" delays.

• Automate the boring, manual stuff. Stop wasting time on repetitive tasks. You can automatically tag tickets based on their content, escalate bug reports to your engineering team, or ping colleagues in Slack about an urgent issue.

• Help your teams work together. Make sure handoffs between support, sales, and engineering are smooth. When everyone's on the same page, tickets stop falling through the cracks, and customers get faster, more consistent answers.

• Make your agents' lives easier. When you free your team from tedious data entry and app-switching, you let them focus on what they do best: solving tricky customer problems. Happier agents almost always mean happier customers.

How we chose the best Freshdesk integration tools

To cut through the noise, we looked at tools based on what modern support teams actually need. We weren't just looking for a long list of features, we were looking for tools that make a real difference. Here’s what we focused on:

• Impact on efficiency: Does the tool genuinely reduce manual work and help agents resolve tickets faster?

• Ease of setup: How quickly can you get it running without needing a team of developers? A tool that takes months to set up isn't saving you time.

• AI & automation power: Can it do more than basic "if this, then that" rules? We looked for tools with smart, flexible automation.

• Customization & control: Does it let you build workflows for your specific business needs, or does it try to squeeze you into a one-size-fits-all box?

• Pricing transparency: Is the pricing clear and predictable? Nobody likes getting a surprise bill at the end of the month.

The 7 best Freshdesk integration tools in 2025

Here are our top picks for tools that will transform your Freshdesk workflows and make your support team’s life a whole lot easier.

1. eesel AI

eesel AI is more than just another integration; it's an intelligent platform that sits on top of Freshdesk and all your other knowledge sources. It learns from past tickets, your help center, and scattered docs in Confluence, Google Docs, or Notion to handle frontline support, draft replies for agents, and sort incoming tickets automatically.

What really sets it apart is that it works with your existing setup without asking you to change your helpdesk. You can get started in minutes without talking to a salesperson. Its unique simulation mode lets you test the AI on thousands of your historical tickets, so you can see exactly how it will perform and prove its value before you ever turn it on for customers.

An infographic showing how eesel AI connects to various knowledge sources to provide comprehensive support.

Pros:

• Go live in minutes: A genuinely self-serve setup with a one-click integration for Freshdesk.

• Unifies all knowledge: It learns from everything, past tickets, macros, Confluence, Google Docs, to give complete and context-aware answers.

• Risk-free simulation: Test the AI on your past tickets to get a clear forecast of your automation rate and ROI before you commit.

• Full workflow control: You get fine-grained control over which tickets the AI handles and what custom actions it can take, like looking up order information or escalating to a specific team.

Cons:

• As a newer player, it doesn't have the same brand recognition as giants like Zapier.

• The most advanced features, like custom API actions and unlimited bots, are part of the Business plan.

Pricing:

eesel AI has transparent pricing with no per-resolution fees.

• Team Plan: $239/month (billed annually) for up to 1,000 AI interactions and 3 bots.

• Business Plan: $639/month (billed annually) for up to 3,000 AI interactions, unlimited bots, and unlocks training on past tickets, AI actions, and bulk simulation.

• Custom Plan: Available for bespoke setups with advanced needs and unlimited interactions.

2. Zapier

You've probably heard of Zapier; it's like the duct tape of the internet. It’s a workflow automation tool that acts as a bridge between Freshdesk and over 5,000 other apps. You can create automated workflows, called "Zaps," to connect your tools without writing a single line of code.

It's on this list because it's incredibly versatile. Want to create a Freshdesk ticket from a new Google Forms entry? Done. Want to add a customer to a Mailchimp list when a ticket is resolved? Easy. Its straightforward interface makes it accessible to just about anyone.

Pros:

• A massive library of app integrations.

• An intuitive, "if this, then that" builder that's easy to learn.

Cons:

• The cost can add up fast. Pricing is based on "tasks," and multi-step Zaps can burn through your monthly allowance pretty quickly.

• Really complex workflows can become difficult to manage and troubleshoot.

Pricing:

• Free Plan: Includes 100 tasks per month for single-step Zaps.

• Professional Plan: Starts at $19.99/month (billed annually) for 750 tasks/month and multi-step Zaps.

• Team Plan: Starts at $69/month (billed annually) for 2,000 tasks/month and collaboration features.

3. HubSpot

HubSpot is a big name in the CRM world, helping you manage the entire customer lifecycle. Integrating it with Freshdesk is a smart move for any team that wants to provide personalized support. It gives your agents a complete view of the customer they’re talking to, right inside the ticket.

Agents can see contact details, deal stages, and recent conversation history from both platforms. This context is a huge help for resolving issues effectively and helps keep your sales and support teams aligned, which means a more consistent experience for your customers.

Pros:

• Provides deep customer context directly within Freshdesk.

• Offers two-way data sync to keep both systems up to date.

• Helps align sales and support team workflows.

Cons:

• The native integration can be pretty basic. More advanced workflows, like creating a deal from a ticket, often require another tool like Zapier.

• The initial setup can get complicated if you have a lot of custom properties to map.

Pricing:

HubSpot's pricing is split across different "Hubs."

• Free Tools: HubSpot offers a powerful free CRM to get started.

• Service Hub Professional: Starts at $800/month (with an annual commitment) and includes 3 user seats. A one-time onboarding fee of $3,000 is required.

• Service Hub Enterprise: Starts at $3,600/month (with an annual commitment) for 5 user seats and requires a $7,000 onboarding fee.

4. Slack

The Freshdesk-Slack integration is a must-have for any team that practically lives in Slack. It lets your agents collaborate on tickets directly from their favorite channels. You can get notified about new or urgent tickets, add internal notes, assign tickets, and even create a new Freshdesk ticket right from a Slack conversation.

This is fantastic for fast-moving teams that need to quickly loop in other departments, like engineering or finance, to sort out an issue. It cuts down on app-switching and keeps internal conversations about a ticket organized and easy to find.

Pros:

• Speeds up internal communication and problem-solving.

• Reduces the need for agents to constantly jump between Freshdesk and Slack.

• Keeps everyone in the loop with real-time notifications.

Cons:

• Can create a lot of notification noise if you don't configure it thoughtfully.

• Trying to turn long, messy Slack threads into a clean Freshdesk ticket can be a bit clunky.

Pricing:

• Free Plan: Includes a 90-day message history and up to 10 app integrations.

• Pro Plan: $7.25/user/month (billed annually) for unlimited message history and integrations.

• Business+ Plan: $15/user/month (billed annually) for advanced security and compliance features.

5. Jira

For any tech company, the Jira integration is basically non-negotiable. It bridges the gap between your customer support team in Freshdesk and your development team in Jira. Support agents can easily link Freshdesk tickets to existing Jira issues or create new ones to report bugs and pass on feature requests.

This creates a smooth, trackable process for escalating technical problems. Status updates and comments can be synced between both platforms, so the support team knows exactly when a bug is fixed and can give the customer a heads-up.

Pros:

• Creates a clear audit trail for bugs and feature requests.

• Syncs status updates and comments, improving communication between support and dev teams.

• Reduces manual work for agents who are escalating technical issues.

Cons:

• The setup can be tricky, especially when mapping custom fields between the two systems.

• The built-in sync logic can be rigid, which might not fit every team's workflow.

Pricing:

• Free Plan: For up to 10 users.

• Standard Plan: Starts at $7.91/user/month for up to 100,000 users.

• Premium Plan: Starts at $14.54/user/month and includes advanced features like cross-team planning.

6. Shopify

If you're an e-commerce business running on Shopify, this Shopify integration is critical. It pulls essential customer and order data directly into the Freshdesk ticket sidebar. Agents can instantly see a customer's order history, shipping status, and total spending without ever leaving the ticket.

This context is a lifesaver for handling common e-commerce questions like "Where is my order?" It allows agents to process returns, answer questions about refunds, and handle order issues much faster, all of which leads to a better customer experience.

Pros:

• Provides instant access to customer order and shipping information.

• Significantly cuts down resolution time for e-commerce queries.

• Eliminates the need for agents to log into the Shopify admin.

Cons:

• The official app's functionality is mostly read-only. Taking action, like issuing a refund or changing an order, still requires you to go into Shopify.

Pricing:

• Basic Plan: $29/month (billed annually) with a 2.9% + 30¢ online transaction fee.

• Shopify (Grow) Plan: $79/month (billed annually) with a 2.7% + 30¢ fee.

• Advanced Plan: $299/month (billed annually) with a 2.5% + 30¢ fee.

7. Exalate

Exalate is a heavy-duty integration tool designed for complex, bi-directional syncing between different ticketing systems, like Freshdesk, Jira, Zendesk, and ServiceNow. It's built for those situations where a simple, native integration just won't cut it.

For example, if you need to sync tickets with an external partner's helpdesk while keeping tight control over what data is shared, Exalate is the tool for the job. It uses a decentralized approach, meaning each side can independently control what information they send and receive.

Pros:

• Highly customizable sync rules using a scripting engine.

• Decentralized control gives each party autonomy over their data.

• Reliable and secure for enterprise-level, cross-company workflows.

Cons:

• It's definitely overkill for simple use cases.

• It requires a more technical setup and some scripting knowledge for advanced configurations.

• Pricing isn't publicly listed; you have to book a demo.

Pricing:

• Starts at $389/month per instance. Detailed pricing requires contacting their sales team for a quote.

Feature comparison

Here’s a quick look at how our top picks stack up against each other.

Tool	Best For	Ease of Setup	Key Feature	Pricing Model
eesel AI	AI-driven automation & knowledge unification	Minutes (Self-serve)	Simulating AI on past tickets	Flat fee (by interactions)
Zapier	Connecting thousands of different apps	Minutes (No-code)	Massive app library	Per "task" (usage-based)
HubSpot	360-degree customer view	Hours to Days	Deep CRM context	Per user/seat
Slack	Real-time internal team collaboration	Minutes	In-app ticket actions	Per user/seat
Jira	Bug tracking & developer handoffs	Hours	Bi-directional status sync	Per user/seat
Shopify	E-commerce customer support	Minutes	Instant order data lookup	Platform subscription
Exalate	Complex, multi-system ticket sync	Days (Requires configuration)	Granular scripting control	Per instance

Tips for getting the most from your integrations

Installing a tool is just the first step. Here’s how to make sure your integrations actually help.

• 1. Map your workflows first. Before you even think about installing a tool, grab a whiteboard and map out the exact process you want to automate. What's the trigger? What's the outcome? A tool can't fix a broken process.
• 2. Start with a single, high-impact use case. Don't try to automate your entire support operation overnight. Pick one big pain point, like escalating bugs to Jira, and get that integration working perfectly before you move on to the next.
• 3. Test before you go live. The last thing you want is a faulty automation creating hundreds of duplicate tickets or sending the wrong message to a customer. Use tools that offer a sandbox or simulation mode to test your workflows safely. This is where a tool like eesel AI really comes in handy, as it lets you see exactly how it would have handled past tickets before you activate it.
• 4. Involve your agents in the process. Your support team deals with the daily frustrations. They know better than anyone which tasks are ripe for automation. Ask for their input and get their feedback on new tools.
• 5. Review and iterate. Your business isn't static, and neither are your support needs. Set a reminder each quarter to review your integrations. Are they still saving you time? Could they be tweaked?

Unify your support stack with AI, not more tabs

Integrating the right tools with Freshdesk is no longer a "nice-to-have", it's essential for delivering fast, effective customer support. While connecting your CRM, collaboration tools, and basic automation platforms is a great start, the biggest leap in productivity often comes from adding a layer of intelligence over everything.

That's where an AI platform can make a huge difference. It doesn't just connect your apps; it unifies the knowledge within them and acts as an intelligent agent to resolve tickets, assist your team, and automate workflows. It works with your existing helpdesk, not against it, so you can get going in minutes.

A workflow diagram illustrating how AI-powered Freshdesk integration tools can automate the entire support process.

Instead of just connecting more tools, what if you could make them work for you automatically? See how eesel AI can transform your Freshdesk workflows. Start your free trial today.