The 8 best Freshdesk AI free alternatives to try in 2025

Freshdesk is a huge name in customer support, and for good reason. It’s loaded with features and has a pretty decent AI offering. But let's be real, sometimes it feels like using a sledgehammer to crack a nut. For a lot of teams, the complicated setup, rising costs, and rigid workflows are more of a headache than a help.

If that sounds familiar, you're in the right place. You’re probably on the hunt for something more flexible, affordable, or just plain easier to use, but the sheer number of options out there is enough to make your head spin.

I’ve been there. So, I rolled up my sleeves and spent some serious time digging into the world of Freshdesk AI free alternatives. This guide is a no-fluff, hands-on look at the best options I found, from powerful open-source tools to platforms with surprisingly generous free plans. We’ll break down what they do best, who they’re for, and what "free" really means.

What are Freshdesk AI free alternatives?

Simply put, they’re customer support tools that give you helpdesk features without being, well, Freshdesk. When it comes to the "free" part, you'll usually find two main types.

First, you've got open-source software. These are tools you can download and host on your own servers. They’re free to use, but you're on the hook for hosting and maintenance, which definitely has its own costs in time and money.

Second, there are cloud-based platforms that offer a free-forever plan. These are awesome for getting started, but they usually keep the really good features behind a paywall. The goal for both is to give you solid support tools without the enterprise price tag, often with a focus on keeping things simple and giving you more control.

What to look for in Freshdesk AI free alternatives

Not all free tools are built the same. When you're shopping around, it’s easy to get distracted by a long list of shiny features. Based on why most teams get frustrated with Freshdesk, here are the things that actually matter.

• How easy is it to set up and use? How fast can you get up and running? The best tools are genuinely self-serve, letting you sign up and configure everything on your own without having to sit through a sales demo. You shouldn’t need a developer on call just to get started.

• Can you customize it? Can you make the tool work for your team, or do you have to change your team to fit the tool? Look for real control over your workflows, from routing rules to the AI’s personality and tone. A good tool gives you the power to automate what you want and send the tricky stuff to a human, without boxing you in.

• Does it connect to your knowledge? An AI is only as smart as the information it can access. A truly useful AI support tool needs to connect to more than just your help center. Check if it can learn from your team’s past conversations, internal wikis like Confluence, and all those scattered documents in Google Drive. Context is everything.

An infographic showing how eesel AI connects to various knowledge sources like Slack, Zendesk, and Google Drive to provide comprehensive answers, highlighting one of the best Freshdesk AI free alternatives.

• What can the AI actually do? The basics involve answering simple questions, but the best AI can draft replies, sort incoming tickets, tag issues, and even take custom actions like looking up order information. A huge plus is the ability to test the AI on your past support tickets before it ever talks to a customer.

• Is the pricing clear? "Free" can be a tricky word. Watch out for hidden costs like paid add-ons for essential features, expensive hosting requirements, or per-resolution fees that basically penalize you for being busy. A good alternative has a clear, predictable price for when you’re ready to grow.

Comparison of the best Freshdesk AI free alternatives in 2025

Here’s a quick look at how our top picks stack up.

Tool	Best For	Starting Price	Key AI Feature	Self-Serve Setup
eesel AI	Teams wanting powerful AI without replacing their helpdesk	Free Trial, then $239/mo	Learns from all knowledge sources to automate replies & actions	✅ Yes
osTicket	Teams needing a simple, self-hosted ticketing system	N/A (Free Open Source)	Basic ticket automation	✅ Yes (Requires technical setup)
HubSpot Service Hub	Businesses already in the HubSpot ecosystem	Free Plan, then $15/seat/mo	Free ticketing & live chat integrated with CRM	✅ Yes
Zoho Desk	Small businesses looking for an affordable, all-in-one solution	Free Plan, then $7/user/mo	AI assistant ("Zia") for sentiment analysis & suggestions	✅ Yes
FreeScout	Small teams wanting a lightweight, email-centric helpdesk	N/A (Free Open Source)	Basic workflow automation (more with paid modules)	✅ Yes (Requires technical setup)
Chatwoot	Teams needing an open-source, omnichannel platform	N/A (Free Open Source)	AI-assisted responses and conversation summaries	✅ Yes (Requires technical setup)
LiveAgent	Companies focused on real-time live chat and call support	Free Plan, then $9/agent/mo	Hybrid ticket stream with basic automation	✅ Yes
Zammad	Tech-savvy teams that want a modern, open-source UI	N/A (Free Open Source)	Rule-based automations and triggers	✅ Yes (Requires technical setup)

The 8 best Freshdesk AI free alternatives for 2025

Let's dive deeper into each platform to see what makes it a solid choice.

1. eesel AI

eesel AI is a little different from the others on this list. It isn't a whole new helpdesk; it's a smart AI layer that plugs directly into the tools you're already using. Think of it as the easiest way to add automation to your current setup without the nightmare of a full migration. It connects to helpdesks like Freshdesk and Zendesk, chat tools like Slack, and learns from all your company knowledge, including past tickets, Google Docs, and Confluence.

Why it's a great alternative:

While it’s a paid tool after the trial, eesel AI’s whole approach is different and solves the core problem of complexity. You can get it up and running in minutes, all by yourself. Unlike open-source tools that demand a ton of technical work or platforms that lock you into their ecosystem, eesel AI makes what you already have better. Its best feature is a powerful simulation mode that tests the AI on thousands of your historical tickets, showing you exactly what it will automate and how much time it will save you before you pay a dime.

A screenshot of the eesel AI simulation feature, which allows users to test the AI's performance on historical tickets, showcasing a key benefit of this Freshdesk AI free alternative.

Pros:

• Integrates with your existing helpdesk, so there's no painful migration.

• Pulls knowledge from all your scattered sources for more accurate answers.

• Lets you simulate performance on past tickets to prove its value without any risk.

• Gives you complete control over automation rules, AI personality, and custom actions.

Cons:

• It's not a standalone helpdesk, so you still need a platform like Freshdesk or Zendesk underneath.

• The free trial is for testing and setup; full deployment is on a paid plan.

Pricing:

eesel AI offers a 7-day free trial. Paid plans are straightforward and based on usage, not how many tickets you resolve.

• Team: $239/month (billed annually) for up to 1,000 AI interactions per month.

• Business: $639/month (billed annually) for up to 3,000 interactions, plus training on past tickets and AI actions.

• Custom: Custom pricing for unlimited interactions and advanced features.

2. osTicket

osTicket is one of the original open-source ticketing systems, and it’s still popular for a reason. It’s a simple, self-hosted solution that gives you the core features you need to manage customer support, like turning emails into tickets, basic automation, and reporting. It’s a no-frills workhorse.

Why it's a great alternative:

It's completely free and great for small teams that just need a basic system to get organized. If you find Freshdesk’s feature set to be too much and just want a reliable way to handle tickets without all the bells and whistles, osTicket is a solid choice. It does the basics really well.

Pros:

• Completely free and open-source.

• Simple, user-friendly interface that’s easy to learn.

• Reliable for core ticketing tasks.

Cons:

• You’re responsible for your own hosting, security, and maintenance.

• AI and advanced automation are very limited compared to modern tools.

• The interface, while it works, can feel a bit dated.

Pricing:

Free. You just need to cover your own server and maintenance costs.

3. HubSpot Service Hub

HubSpot Service Hub is a customer service platform that’s fully plugged into the wider HubSpot ecosystem. Its free plan is one of the most generous out there, offering free ticketing, a shared inbox, live chat, and basic reporting, all tied directly to HubSpot's excellent free CRM.

Why it's a great alternative:

If your team is already using HubSpot for marketing or sales, this is a no-brainer. Even if you're not, it's a fantastic free starting point for any business that wants a single view of the customer across all departments. You get a lot of power right out of the box.

Pros:

• A solid free plan packed with essential features.

• Seamless integration with HubSpot's fantastic free CRM.

• Gives you an all-in-one platform for marketing, sales, and service.

Cons:

• Serious automation and customization features are locked behind expensive paid plans.

• It works best when you fully commit to the HubSpot world.

• The AI features on the free tier are pretty basic.

Pricing:

HubSpot offers a comprehensive free plan. Paid plans unlock more features and higher limits.

• Free: $0 for ticketing, live chat, and a shared inbox.

• Starter: Starts at $15/seat/month (billed annually) for simple automation and multiple pipelines.

• Professional: Starts at $100/seat/month and requires a $1,500 one-time onboarding fee.

4. Zoho Desk

Coming from the enormous Zoho software suite, Zoho Desk is a context-aware helpdesk that puts a big focus on the customer experience. Its free plan is a great starting point, supporting up to three agents with email ticketing, a private knowledge base, and mobile apps.

Why it's a great alternative:

The free plan is perfect for tiny teams, and the paid plans are incredibly affordable, making it a great option that can scale as you grow. Zoho's AI assistant, Zia, also adds a lot of value by offering features like sentiment analysis even on the lower-priced tiers.

Pros:

• Generous free plan for up to three agents.

• Very affordable and scalable paid plans.

• Integrates smoothly with the huge ecosystem of other Zoho products.

Cons:

• The user interface can feel a bit cluttered and overwhelming at times.

• The more advanced automation and AI features are saved for the higher-priced plans.

Pricing:

Zoho Desk has a free plan for up to 3 agents. Paid plans are billed annually.

• Free: $0 for 3 agents with email ticketing and a knowledge base.

• Standard: $14/user/month for social channels and a public knowledge base.

• Professional: $23/user/month for telephony and multi-department support.

• Enterprise: $40/user/month for Zia AI, live chat, and advanced features.

5. FreeScout

FreeScout is an open-source helpdesk inspired by Help Scout, offering a lightweight and clean shared inbox for managing customer emails. It's a self-hosted solution designed for teams that value simplicity above all else. It handles the basics like a collaborative inbox, internal notes, and ticket management without any extra fluff.

Why it's a great alternative:

This is the perfect free option for teams that feel like Freshdesk is just too bloated. If all you need is a clean, simple inbox to manage customer conversations with your team, FreeScout delivers that experience perfectly.

Pros:

• Free, open-source, and lightweight.

• Clean and simple user interface.

• Doesn't require a powerful server to run.

Cons:

• Many important features, like workflows and tags, are only available as paid add-ons.

• It's mainly focused on email, so support for other channels is limited.

• You'll need some technical know-how for setup and maintenance.

Pricing:

The core software is free. Extra features come from paid modules, which have varying prices.

6. Chatwoot

Chatwoot is a modern, open-source alternative that really nails omnichannel support. It pulls conversations from your website's live chat, email, and social media channels like Facebook, Instagram, and WhatsApp into a single dashboard.

Why it's a great alternative:

If your support strategy leans heavily on real-time chat and social media, Chatwoot offers a flexible and free solution that Freshdesk’s entry-level plans can't touch. With the self-hosted option, you also get complete control over your customer data.

Pros:

• Excellent for handling multiple channels, especially chat and social media.

• Modern and intuitive user interface.

• Open-source with a self-hosted option for full data control.

Cons:

• Its AI features are still a work in progress and not as powerful as other tools.

• Requires technical knowledge to set up, configure, and maintain.

Pricing:

Chatwoot offers a free self-hosted "Community Edition." Their managed cloud plans are:

• Hacker: $0 for up to 2 agents, with limited features.

• Startups: $19/agent/month.

• Business: $39/agent/month.

7. LiveAgent

LiveAgent is a help desk solution packed with features, with a strong focus on live chat and real-time support. Its free plan is quite limited but can work for very small businesses, offering a 7-day ticket history, one email address for ticketing, and one chat button for your site.

Why it's a great alternative:

Its paid plans are affordable and come loaded with features, including a universal inbox and a customer portal. One unique touch is its gamification features (badges, levels) for agents, which can be a fun way to boost team morale and performance.

Pros:

• Top-notch live chat functionality.

• A free plan is available for basic needs and for trying it out.

• Affordable pricing for a wide range of features on the paid plans.

Cons:

• The free plan is very restrictive, especially the 7-day ticket history.

• The interface can feel busy with the sheer number of features available.

Pricing:

LiveAgent offers a limited free plan. Paid plans are billed annually.

• Free: $0 with significant limitations.

• Small: $9/agent/month for ticketing and live chat.

• Medium: $29/agent/month for call center features.

• Large: $49/agent/month for social media integrations.

8. Zammad

Zammad is another modern, open-source helpdesk that supports a variety of channels, including email, phone, and social media. It stands out with a clean, web-based UI and powerful search, making it a strong choice for teams that want a free, self-hosted tool that doesn't look like it’s from 2005.

Why it's a great alternative:

Zammad offers a more modern user experience than osTicket and comes with more features out-of-the-box than FreeScout. For tech-savvy teams who appreciate a polished interface and have the skills to manage their own hosting, it’s a fantastic free option.

Pros:

• Free, open-source, and actively being developed.

• Modern and intuitive user interface.

• Supports a wide range of communication channels.

Cons:

• Can be resource-heavy and complex to set up, requiring things like Elasticsearch.

• Best suited for teams with strong technical expertise to manage it.

Pricing:

Zammad is free to download and self-host. They also offer paid, hosted plans starting at €5/agent/month (billed annually).

This video explores some of the top Freshdesk AI free alternatives and competitors to help you find the best customer support solution for your needs.

How to choose the right Freshdesk AI free alternatives for your team

Feeling a little lost in all the options? Don't worry. Here’s a simple way to narrow it down.

• Figure out your main headache. Why are you really leaving Freshdesk? Is it the price? The complexity? A missing feature? Your answer is your guide. If you're tired of feature overload, a simple tool like FreeScout is your best bet. If you need better chat support, look at Chatwoot or LiveAgent.

• Think about what "free" really costs. Open-source tools are free to use, but they cost you time and technical resources. A free plan on a paid platform might be too limited to be useful. Think about the total cost, including the value of your team's time.

• Try before you buy (or install). Don't just read reviews. Sign up for a free trial or install the open-source tools on a test server. For AI tools, this is even more important. Look for a simulation feature. An AI that you can test on your actual historical data, like you can with eesel AI, gives you the most honest preview of how it will perform in the real world.

• Think about upgrading, not just replacing. Ask yourself if you really need to ditch your whole helpdesk, or if you just need to add better AI. A solution that plugs into the tools you already use can save you a world of pain and migration costs.

Ditch the complexity with Freshdesk AI free alternatives

While there are many great free and open-source Freshdesk alternatives, they often come with a trade-off. You might save money on a license fee but spend it on developer time, or you might get a simple tool that lacks the AI power you need to really improve things.

The smartest move might not be to rip and replace your helpdesk, but to make it better. eesel AI lets you keep the tools and workflows your team already knows while adding a powerful, self-serve AI layer on top. It learns from all your scattered company knowledge to deliver automation that actually works.

You can have the best of both worlds: powerful, customized AI without a painful migration. Instead of starting from scratch with a whole new system, why not see how much you can automate with the one you already have?

Start your free eesel AI trial and simulate its impact in minutes.