[Image of Freddy, the Freshworks bot, with a chat bubble that says, "Can I rephrase that for you?" with the Freshdesk logo]
Freshdesk is one of the biggest names in the customer support software market, and it’s no surprise that it has some incredible AI features. Freshworks’ AI assistant, Freddy, has been around for some time, but it keeps getting better with new features. For instance, Freddy AI rephrase allows support agents to improve their responses before sending them to customers.
But how does Freddy AI rephrase work? What can you use it for? And is it better than other AI paraphrasing tools? In this article, we’ll answer these questions and more.
What is Freddy AI rephrase?
Freddy AI is Freshworks’ proprietary AI engine. It was created to help businesses improve their customer and employee experiences. There are two versions of Freddy AI:
-
The classic version, which is rule-based and predictable
-
The new generative AI-powered version
Freddy AI rephrase is one of the many features of this AI engine. It's powered by generative AI, and it helps you rephrase your text to better suit your needs.
Essentially, it’s a paraphrasing tool that’s built into the Freshdesk platform. It can help you:
-
Change the tone of your text
-
Simplify your sentences
-
Make your text longer or shorter
-
Fix spelling and grammar mistakes
All you have to do is write your text, highlight it, and click on the Freddy AI rephrase button. Freddy will then give you a few suggestions on how to improve your text.
[GIF of the Freddy AI rephrase feature in action in Freshdesk, showing text being highlighted and the rephrase options appearing]
The key benefits of using Freddy AI rephrase
Using a paraphrasing tool can have many benefits for your support team. Let's take a look at some of the most important ones.
Faster response times
One of the biggest benefits of using Freddy AI rephrase is that it can help you respond to customers faster. Instead of spending time thinking about the best way to phrase your response, you can just write your thoughts and let Freddy do the rest.
This is especially useful for new support agents who are still learning the ropes. They can use Freddy AI rephrase to make sure their responses are clear, concise, and professional.
Improved response quality
Freddy AI rephrase can also help you improve the quality of your responses. It can help you avoid common grammar and spelling mistakes, and it can also help you make your sentences more readable.
For example, if you’re writing a long and complex sentence, Freddy AI rephrase can help you break it down into smaller, more digestible chunks. This will make it easier for your customers to understand what you’re trying to say.
[Image of a customer support agent looking relieved while using a computer with the Freshdesk interface, with a subtle overlay of the Freddy AI icon]
Consistent brand voice
Another great benefit of using Freddy AI rephrase is that it can help you maintain a consistent brand voice. You can use it to make sure that all of your support agents are using the same tone and style in their responses.
This is important because it can help you create a more cohesive and professional brand image. It can also help you build trust with your customers, as they’ll know what to expect from your support team.
How to use Freddy AI rephrase
Now that you know what Freddy AI rephrase is and what it can do, let's take a look at how you can use it.
Step 1: Enable Freddy AI features
First things first, you need to make sure that Freddy AI is enabled in your Freshdesk account. To do this, go to "Admin" > "Freddy" > "Freddy AI Features".
Here, you’ll see a list of all the available Freddy AI features. Make sure that the "Rephrase" toggle is turned on.
Step 2: Write your text
Once you’ve enabled the feature, you can start using it. Go to the ticket you want to respond to and write your text in the reply box.
Step 3: Highlight your text and click on the rephrase button
After you’ve written your text, highlight the part you want to rephrase. You’ll then see a small "Freddy AI" button appear. Click on it to see the rephrasing options.
[Screenshot of the "Rephrase" button appearing after highlighting text in a Freshdesk ticket]
Step 4: Choose your preferred option
Freddy will then give you a few suggestions on how to improve your text. You can choose to:
-
Rephrase
-
Make professional
-
Make casual
-
Expand
-
Shorten
-
Fix spelling & grammar
Simply click on the option that best suits your needs. Freddy will then automatically replace your original text with the new and improved version.
Freddy AI rephrase vs. other AI paraphrasing tools
Of course, Freddy AI rephrase isn’t the only AI paraphrasing tool on the market. There are many other options available, such as QuillBot, Jasper, and Wordtune.
So, how does Freddy AI rephrase stack up against the competition?
The biggest advantage of using Freddy AI rephrase is that it’s built directly into the Freshdesk platform. This means you don’t have to switch between different tabs or applications to use it. It’s a seamless experience that can save you a lot of time and effort.
Another advantage is that Freddy AI rephrase is specifically designed for customer support teams. This means that it’s trained on a massive dataset of customer support conversations, which allows it to provide more relevant and accurate suggestions.
However, other AI paraphrasing tools may offer more advanced features and customization options. For example, some tools allow you to choose from a wider range of tones and styles, while others offer plagiarism checkers and other useful features.
Ultimately, the best AI paraphrasing tool for you will depend on your specific needs and preferences. If you’re a Freshdesk user who’s looking for a simple and effective way to improve your responses, then Freddy AI rephrase is an excellent choice.
Is Freddy AI rephrase worth it?
So, is Freddy AI rephrase worth it? The short answer is yes.
If you’re a Freshdesk user, then Freddy AI rephrase is a must-have feature. It can help you respond to customers faster, improve the quality of your responses, and maintain a consistent brand voice.
It’s also incredibly easy to use. All you have to do is write your text, highlight it, and click on a button. It’s a simple and effective way to take your customer support to the next level.
