Finding a better Shopify chatbot than Gorgias: An overview for 2025
Kenneth Pangan
Amogh Sarda
Last edited October 7, 2025
Expert Verified
Running a Shopify store? Then you’ve probably run into Gorgias. It’s a huge name in the ecommerce helpdesk space for a reason. But maybe you’re hitting that point where "good enough" isn’t cutting it anymore.
That feeling is probably what landed you on this page. If you’re tired of unpredictable bills, automation that doesn’t fully automate, or a setup that feels like a part-time job, you’re in the right place. We’re going to walk through what to look for in a modern AI chatbot and show you how a tool like eesel AI is designed to solve these exact headaches.
What is Gorgias and why look for a better Shopify chatbot than Gorgias?
Gorgias is a solid all-in-one helpdesk for ecommerce brands, especially on Shopify. It does a great job of pulling all your conversations from email, chat, and social media into one place, with the customer’s order history right there. Super handy.
But as your business scales, some of its limitations can become pretty glaring. The things that make it a decent helpdesk can also be what holds it back as a true AI automation tool. Here are the usual suspects that send merchants looking for a better Shopify chatbot than Gorgias:
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The rollercoaster pricing model. Gorgias mainly charges you per ticket. This sounds fine when you’re just starting out, but as your store gets more popular, your support bill shoots up right alongside it. The weirdest part? If you successfully automate more tickets, your costs can still climb. You’re essentially getting penalized for being efficient. It makes trying to budget for support feel like a total guessing game.
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Automation that isn’t quite automated. Gorgias has automation features, but they can feel a bit bolted-on rather than being part of the core product. Many users find it only resolves about half of their customer issues. That means your team is still left dealing with a huge pile of tickets manually. It’s better than nothing, sure, but it’s a long way from the hands-off agent you were probably hoping for.
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It’s just… a lot to manage. To really get Gorgias working for you, it takes a good amount of time and training. Managers can get bogged down setting up rules and trying to make sense of the reports. Plus, some folks run into bugs or stability issues, which is the last thing you need when you’re trying to give customers quick, reliable answers.
Ultimately, finding a "better" chatbot means looking for a solution that solves these problems of scale, cost, and genuine, smart automation.
Key considerations for finding a better Shopify chatbot than Gorgias
So, if you’re looking for a replacement, what should you actually be looking for? It’s not just about finding a tool with a longer feature list. A genuinely effective AI chatbot for a modern Shopify store nails three things: how smart it is, how easy it is to get started, and how its pricing affects your bottom line.
Automation and intelligence
Remember those old-school chatbots? The ones that followed a rigid script and would fall apart if a customer asked a question in a slightly different way? They often caused more headaches than they solved.
Today’s conversational AI is a whole different ball game. It’s not about following a strict "if this, then that" script. It’s about understanding what a customer actually means. This is exactly where a tool like eesel AI shines. It’s built on the idea that an AI should learn from everything your business already knows, not just a few pre-canned answers.
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Learning from past tickets: Instead of you manually building flows, eesel AI actually reads through your team’s past support tickets. It learns your brand’s voice and figures out what a good answer looks like based on how your best agents have handled things before.
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Connecting all your knowledge: Your support info isn’t just in one place, right? It’s probably spread across Google Docs, Confluence, and Notion. A smart AI should be able to tap into all of it to find the right answer, every time.
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Actually doing things: The best AI doesn’t just talk, it takes action. It should be able to do the things a human agent does, like check an order’s real-time status in Shopify, add the right tag to a ticket, or even kick off a return.
Setup and integration
Let’s be real, one of the biggest drains of switching software is the setup. It can mean endless sales calls, demos you have to beg for, and then roping in a developer to get everything working. A lot of platforms also want you to rip out everything you’re currently using and move your whole team over.
A modern tool shouldn’t work like that. It should start helping you almost immediately.
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Get started yourself: With eesel AI, you can sign up and get your AI agent configured in minutes, no salesperson required. It’s designed to be completely self-serve, so you can work at your own speed.
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No ‘rip and replace’: eesel AI plugs right into the helpdesk you already use, whether that’s Gorgias, Zendesk, or Intercom. There’s no painful migration. Your team keeps their workflow, and the AI just works alongside them.
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Test without the risk: This is a big one. Before the AI ever talks to a real customer, eesel AI’s simulation mode lets you test it on thousands of your old support tickets. You can see exactly how it would have replied and get a solid prediction of your automation rate. It takes all the guesswork out of going live.
Screenshot of eesel AI's simulation mode, which lets you test the AI on past tickets to see how it would have replied and predict your automation rate.Pricing and ROI
AI support pricing can be a minefield, and it has a huge effect on whether the tool is actually worth it. The per-ticket model that Gorgias and others use has a pretty serious catch: the better your AI performs and the more your business grows, the higher your bill gets. You end up paying more for being successful.
It creates unpredictable costs that make planning for busy seasons like Black Friday a nightmare. A good pricing model should be simple, predictable, and actually reward you for automating more. That’s why eesel AI does things differently:
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No per-resolution fees: Our plans are straightforward, based on features and a set number of AI interactions per month. Your bill is predictable, so you can automate away without dreading the invoice.
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Flexible plans: We offer month-to-month plans you can cancel anytime. No getting locked into rigid annual contracts. Your business changes, and your tools should be able to change with you.
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Clear ROI from day one: When you combine this simple pricing with the simulation feature, you can figure out exactly how much money you’ll save before you spend a dime. You know the cost, and you know the savings. Total clarity.
A better Shopify chatbot than Gorgias: A direct comparison
So when you line it all up, a better Shopify chatbot isn’t just about small feature differences. It’s about getting smarter automation, a quicker and safer setup, and a pricing model that helps you grow instead of holding you back.
To make it concrete, let’s look at the pricing for both platforms.
Gorgias pricing
Based on their official website. Pricing is by ticket volume, with add-ons for other features.
| Plan | Price/month | Billable Tickets/month |
|---|---|---|
| Starter | $10 | 50 |
| Basic | $60 | 300 |
| Pro | $360 | 2,000 |
| Advanced | $900 | 5,000 |
| Enterprise | Custom | Custom |
eesel AI pricing
Simple, predictable pricing. Includes AI Agent, Copilot, and Chatbot. Billed monthly, cancel anytime.
| Plan | Price/month | AI Interactions/month | Key Features |
|---|---|---|---|
| Team | $299 | Up to 1,000 | Train on docs, Copilot for help desk, Slack integration. |
| Business | $799 | Up to 3,000 | Everything in Team + train on past tickets, custom AI Actions, bulk simulation. |
| Custom | Contact Sales | Unlimited | Advanced actions, multi-agent orchestration, custom integrations. |
Find a better Shopify chatbot than Gorgias that grows with you
Look, Gorgias is a popular ecommerce helpdesk for a reason, but its approach to AI and pricing can really get in the way for Shopify stores that are trying to scale. Finding a better Shopify chatbot than Gorgias isn’t just about switching tools, it’s about making a strategic move for your business.
It’s about swapping basic automation for real intelligence, complicated setups for something that just works, and surprise bills for a predictable cost. The right AI partner should make your life easier and your business more profitable as you grow, not the other way around.
This video provides a helpful walkthrough of how to automate Shopify customer tickets using Gorgias's rules and macros, illustrating some of the platform's core automation features.
Take control of your support with a better Shopify chatbot than Gorgias
Ready to see how quickly you can automate your support without unpredictable costs? Start your free eesel AI trial and run a simulation on your past tickets in under 10 minutes. See for yourself what your automation rate could be, no strings attached.
Frequently asked questions
Look for solutions that charge based on features or a set number of AI interactions per month, rather than per ticket. This allows for clear budgeting, especially during peak seasons, as your costs remain stable regardless of ticket volume.
A truly intelligent chatbot learns from your historical support tickets and various knowledge sources (like Google Docs or Notion). It uses this understanding to answer questions contextually and even perform real-time actions, leading to higher automation rates.
Not necessarily. Modern solutions are often designed for self-serve setup and integrate seamlessly with your existing helpdesk, meaning you don’t need to migrate your entire support system. This allows your team to maintain their current workflow.
Yes, the best AI chatbots are built to integrate directly with your existing ecommerce platform (like Shopify) and helpdesk systems (like Zendesk or even Gorgias itself). They also connect to your knowledge bases to centralize information.
Some advanced chatbots offer a simulation mode where you can test their performance against thousands of your past tickets. This provides a clear prediction of your potential automation rate and cost savings before you go live.
Absolutely. The most advanced AI chatbots can perform actions like checking a customer’s real-time order status, initiating a return process, or applying relevant tags to tickets within your helpdesk, just like a human agent would.
