The 5 best AI chatbots that integrate with Shopify and Gorgias (2025)

If you run a Shopify store, you know the drill. Gorgias is probably your command center for customer chats, but as you grow, so does the flood of same-old questions. "Where's my order?" "Can I make a return?" It's a constant stream that can drown your support team, pulling them away from the conversations that actually lead to sales.

This is where an AI chatbot can help. But finding one that plays nicely with both Shopify and Gorgias is the real challenge. I've spent time digging into the options, testing them out to see which ones actually deliver. This guide is the result of that legwork, a straightforward look at the top 5 bots that can genuinely connect to your setup, handle the easy questions, and let your team get back to work.

What are the best AI chatbots that integrate with Shopify and Gorgias?

So, what exactly is an AI chatbot for Shopify and Gorgias? It’s not just one of those pop-up windows with pre-programmed answers. It's a smarter tool that connects directly to the software you already use. Think of it as an extra team member who works 24/7. It can read a customer's question, figure out what they need, and pull info from different spots to give a solid answer right away.

It hooks into your Shopify store to check on product details, inventory, or an order status. At the same time, it links up with Gorgias to look at past conversations, learn your brand's voice, and create or update support tickets. If a question gets too tricky, it knows to pass the conversation smoothly to a human agent, who gets the full chat history without missing a beat.

This combination means the AI can handle a huge chunk of your support volume on its own, right inside the tools your team is already comfortable with.

My criteria for choosing an AI chatbot for Shopify and Gorgias

When I was looking for the best AI chatbots that integrate with Shopify and Gorgias, I had a few non-negotiables. It's not about which tool has the longest feature list, but about what actually helps a busy ecommerce team.

How deep does the integration go? I wanted to see if the tool just 'connects' or if it actually uses data from Shopify and Gorgias. Can it pull order info and read past tickets? That's what makes it useful.

Could I set it up myself? I specifically looked for tools you could get running in a few minutes without having to schedule a demo or talk to a sales rep.

How much control do you get? The best tools let you decide which tickets to automate and how the AI should sound. I looked for flexible controls and custom workflows.

Can you test it first? I gave extra points to platforms that let you see how the AI would perform on old tickets before you let it talk to live customers. It's a huge plus for peace of mind.

Is the pricing clear? Nobody likes surprise fees. I favored tools with simple, predictable pricing, steering clear of confusing per-ticket charges.

A quick comparison of the top 5 AI chatbots

Feature	eesel AI	Gorgias AI Agent	Tidio	Zendesk	Re:amaze
Best For	Seamlessly enhancing your existing Gorgias & Shopify stack	Basic automation within the Gorgias ecosystem	Live chat with entry-level AI capabilities	Large teams needing an all-in-one solution	SMBs looking for a Gorgias alternative
Self-Serve Setup	Yes	Yes	Yes	No	Yes
Trains on Past Tickets?	Yes	Yes	No	Yes	Yes
Simulation Mode	Yes	No	No	No	No
Pricing Model	Flat monthly fee (no per-resolution costs)	Per automated interaction	Per seat + feature tiers	Per agent seat	Per agent seat
Starting Price	$299/month	Included in plans, but costs ~$0.90/interaction	Free plan, paid from $29/mo	$55/agent/mo	$29/agent/mo

The 5 best AI chatbots that integrate with Shopify and Gorgias

1. eesel AI

eesel AI takes a different approach. Instead of asking you to switch platforms, it acts like an upgrade for your current setup, which is ideal if you're already settled with Shopify and Gorgias. You connect it to your helpdesk, and it immediately starts learning from your past tickets, help docs, and product info to begin handling questions.

What really caught my eye was how easy it is to get started. You can sign up, connect Gorgias, and run its powerful simulation mode without ever talking to a salesperson. This feature is a big deal, it shows you exactly how the AI would have answered thousands of your past tickets. It lets you see the potential impact before you flip the switch for real customers, which takes a lot of the guesswork out of the process.

The eesel AI simulation mode shows how the chatbot would have resolved past tickets, providing a risk-free way to test its effectiveness before going live.

With eesel AI's workflow builder, you get a ton of control. You can set up rules for which tickets get automated, tweak the AI's tone of voice with a simple editor, and even build custom actions to pull specific order info from Shopify.

The workflow builder in eesel AI allows for detailed customization of automation rules and actions, giving users full control over the AI chatbot's behavior.

What I liked:

The setup is incredibly simple. I was genuinely surprised that you can get it live in just a few minutes on your own. For anyone who wants to avoid a long onboarding process, this is a huge plus. The risk-free simulation is another key benefit. Being able to test the AI on your historical data gives you a good idea of its resolution rate before you commit. It also pulls knowledge from everywhere, not just Gorgias tickets and macros, but also from tools like Google Docs or Notion. Finally, the pricing is straightforward. You pay a flat monthly fee, so you don't get penalized with extra costs as your ticket volume grows.

eesel AI offers a clear, flat-rate pricing model, which contrasts with the per-interaction costs of other platforms.

What could be better:

On the flip side, it's a newer tool, so it doesn't have the long history of reviews that some of the older platforms do. It also focuses entirely on integrating with your existing helpdesk, so if you're looking for a single tool that does everything (chat, tickets, etc.), this isn't it. It's built to make Gorgias better, not replace it.

Pricing:

eesel AI's pricing is based on a flat monthly fee for a certain number of AI interactions, which includes both replies and actions. There are no surprise per-resolution costs.

• Team: $299/month ($239/month if billed annually) for up to 1,000 AI interactions per month and up to 3 bots.

• Business: $799/month ($639/month if billed annually) for up to 3,000 AI interactions per month, unlimited bots, and adds the ability to train on past tickets and use AI actions.

• Custom: Custom pricing for unlimited interactions and advanced features.

2. Gorgias AI Agent

The Gorgias AI Agent is Gorgias's own built-in automation tool. If you're already in the Gorgias ecosystem, this is obviously the path of least resistance. It's designed to work perfectly with your help center and Shopify data to answer all the usual questions about orders and returns.

Because it's native, it can do things like edit Shopify orders or process refunds without an agent needing to step in. Gorgias says it can resolve a high percentage of common support questions, which would definitely free up your team.

The biggest catch here is the pricing. Gorgias charges you for each interaction the AI handles (around $0.90 each). This can get expensive and unpredictable, especially during busy times like Black Friday. You're essentially paying more as it does more work. There's also no way to test it beforehand, so you have to turn it on and hope for the best, which can be a little nerve-wracking.

What I liked:

Since it's a native feature, the integration is perfect. It works right inside the platform your team already knows. It can also perform powerful Shopify actions, like editing an order or processing a refund, which is a nice touch. And because it's built-in, activating it is simple for existing customers.

What could be better:

The main issue is the pay-per-interaction pricing. Those costs can add up fast and make budgeting difficult. The lack of a simulation mode is also a significant downside; you can't see how it will perform or what it might cost before it's live with your customers. Lastly, it's a closed system. It only learns from your Gorgias data and can't pull information from outside sources like a Google Doc or Confluence page.

Pricing:

The Gorgias AI Agent is available on most Gorgias plans, but you pay extra for the automated resolutions. It costs about $1.00 per resolution on monthly plans and $0.90 per resolution on annual plans, on top of your base plan.

3. Tidio

Tidio is a well-known name in the live chat space, and it bundles AI chatbots with its other marketing tools. Its visual builder is pretty slick, letting you map out conversation flows without touching any code. It has some neat tricks for Shopify stores, like bots that pop up with product recommendations or try to save abandoned carts.

Tidio can connect to Gorgias, but it's more of a hand-off than a true integration. It can create a ticket in Gorgias when a chat needs a human, but that's about it. The chatbot itself doesn't learn from your past Gorgias conversations or work within your helpdesk. It's more of a separate tool that sends info over.

It's a decent starting point if your needs are simple, especially since it has a free plan. But you might outgrow it if you're looking for deeper automation.

What I liked:

The visual chatbot builder is its best feature, making it easy to design conversation flows. It's also great for sales-focused tasks like recovering abandoned carts. And, of course, having a free plan makes it accessible for small stores just starting out.

What could be better:

The Gorgias integration is pretty shallow. It doesn't allow the bot to learn from your team's past work. The AI feels more rule-based and less advanced than others that train on your actual data. And while it starts free, the costs can climb once you need more features or exceed the limits on its cheaper plans.

Pricing:

Tidio's pricing is split into different modules.

• Free: Includes 50 live chat conversations and 100 chatbot triggers.

• Starter: $29/month for 100 live chat conversations.

• Communicator: $25/month per seat for unlimited live chats, but no AI.

• Chatbots: $29/month for 1,000 chatbot triggers.

• The Lyro AI Agent is an add-on with separate pricing based on usage.

4. Zendesk

Zendesk is one of the heavyweights in the customer support world, and its AI tools are just as robust (and complex). For a very large Shopify store that might already be using Zendesk, its AI can automate conversations across pretty much any channel you can think of.

Zendesk does have integrations for both Shopify and Gorgias, but it's important to understand what they do. The Gorgias one is really for migrating away from Gorgias and onto Zendesk. They're direct competitors, so this isn't a solution that works with Gorgias. It's one that replaces it. So, this option only makes sense if you're planning a complete overhaul of your support platform.

For teams already on Zendesk, it's a powerful system. But for a store happy with Gorgias, moving to Zendesk just for its AI would be a huge project.

What I liked:

It's an incredibly powerful and scalable platform built for huge companies. The omnichannel support means the AI works everywhere, from email to social media. And its advanced reporting gives you very detailed data on how the bot is performing.

What could be better:

It's complicated and expensive. Getting it set up takes time, and the per-agent pricing adds up quickly. More importantly, it's not designed to work with a Gorgias stack, it's designed to replace it. The implementation process is long, typically involving sales calls and a formal onboarding, so you can't just try it out on a whim.

Pricing:

Zendesk's pricing is per agent, per month.

• Suite Team: $55/agent/month.

• Suite Professional: $115/agent/month.

• Suite Enterprise: $169/agent/month.

The "Advanced AI" features are a separate, expensive add-on, and pay-as-you-go resolutions can cost extra.

5. Re:amaze

Re:amaze is another platform built for ecommerce stores, putting it in direct competition with Gorgias. It combines a helpdesk with live chat and chatbots, and its Shopify integration is solid, letting you see order info right next to a conversation.

The chatbots, which Re:amaze calls "Cues," are interesting because they can be set up to trigger based on what a visitor is doing on your site. For example, you can have a bot offer a discount to someone who has been on a product page for a while. It's a nice feature for proactive selling.

But just like Zendesk, Re:amaze is an alternative to Gorgias, not a partner. There's no way to make them work together. This is a tool you'd consider if you were looking to leave Gorgias for an all-in-one replacement.

What I liked:

It's built specifically for ecommerce, so its features are tailored for online stores. The proactive 'Cues' feature is a cool way to engage customers and potentially increase sales. And the pricing is competitive for smaller businesses.

What could be better:

The biggest issue for Gorgias users is that it's a direct competitor. You'd have to migrate your entire support system. The AI is also more rule-based and not as sophisticated as the generative AI platforms that learn from your data. And while it's good, its overall feature set is smaller than what you'd get with a larger platform like Gorgias or Zendesk.

Pricing:

Re:amaze pricing is based on a per-user model.

• Basic: $29 per user/month. Includes chatbots.

• Pro: $49 per user/month.

• Plus: $69 per user/month.

There's also a limited Starter plan for $59/month flat.

How to choose the right AI chatbot for your store

So, how do you pick the right tool for your store? It really comes down to what you're trying to achieve.

1. If you want to make your Gorgias setup smarter: The best option is a tool that enhances what you already have. eesel AI is made for exactly this. It connects to Gorgias, learns from your data, and lets you test everything safely with its simulation mode, all without forcing your team to learn a new helpdesk.

2. If you want the simplest native option: The Gorgias AI Agent is already part of the platform. It’s easy to switch on and works well. You just have to be comfortable with the pay-per-resolution pricing, which can be unpredictable.

3. If you're focused on basic live chat: Tidio is a good starting place. It's simple and has a free plan, but keep in mind that its connection to Gorgias is basic, it just passes conversations over.

4. If you're planning to switch platforms entirely: If Gorgias isn't cutting it for you anymore, then bigger systems like Zendesk or a direct competitor like Re:amaze are worth a look. Just be prepared for a full migration project.

Stop answering the same questions

Your support team does its best work when they're not bogged down answering "Where is my order?" all day. Plugging the right AI chatbot into your Shopify and Gorgias stack can take a huge load of those repetitive questions off their plate. This frees them up to handle the tricky issues and have the kinds of conversations that actually help people decide to buy.

While it can be tempting to go with a built-in tool or a massive all-in-one platform, sometimes the best solution is the one that improves what you're already doing without making you start from scratch.

If you're curious to see how much you could automate with your current setup, you can try eesel AI and run a simulation on your past Gorgias tickets. It only takes a few minutes to see the results.

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