The 6 best AI chatbots for your Shopify store in 2026

Running a Shopify store is a rewarding hustle, but let's be honest, the moment your inbox starts overflowing with the same questions about shipping, product sizes, and order statuses, it can feel like you're stuck on a hamster wheel. Sound familiar? I’ve seen store owners on Reddit begging for a way to manage the flood of messages so they can get back to actually growing their business.

This is where AI chatbots come in. But you can forget the clunky, robotic chat widgets from a few years ago. Today's AI chatbots are more like having a 24/7 sales and support assistant who can understand what your customers want, pull up order details, and even help close a sale.

To help you find the right fit, I’ve reviewed the 6 best AI chatbot apps for Shopify. We'll look at how they connect to your store, what they can actually do, and what they cost. That way, you can pick one that genuinely helps you cut down on the busywork and focus on what matters.

What makes a great AI chatbot for Shopify?

A Shopify AI chatbot is an automated tool that plugs into your ecommerce store to handle customer conversations in real-time. It’s much more than a simple chat window. It uses artificial intelligence to figure out what a customer is asking for and connects to your store's backend through Shopify's APIs to get things done.

This means it can do a lot more than just spit out pre-written answers. As illustrated in the infographic below, a good AI chatbot can:

• Answer all the common questions about your products and policies.

• Suggest products based on what a customer is looking for.

• Track an order status using a customer's email or order number.

• Help process returns or cancellations without needing a human.

• Capture new leads by collecting contact information.

Think of it as a smart assistant that not only talks to your customers but also uses your store's data to give them accurate, helpful answers instantly.

Why you need an AI chatbot for your Shopify store

Adding an AI chatbot isn't just about answering questions faster; it’s a move that can really help your bottom line.

• Your digital doors are always open: Your store runs 24/7, so why shouldn't your support? Chatbots provide instant answers around the clock, which is a huge deal for customer loyalty. In fact, one survey found that 94% of customers are more likely to buy again after a good service experience, and being there when they need you is a big part of that.

• Turn more window shoppers into buyers: A chatbot can proactively greet visitors, guide them to the right products, and answer those last-minute questions that might be holding them back. This helps cut down on abandoned carts and convert more visitors into actual customers.

• Free up your support team: By automating answers to all the repetitive questions, like "Where's my order?" or "What's your return policy?", you let your human support team focus on the trickier conversations that really need a personal touch.

• Create a personal shopping feel: The best chatbots can look at a customer's browsing history to offer tailored recommendations, making them feel like you get them. It’s like having a personal shopper for every single visitor.

How we picked the best AI chatbot tools for this list

Finding the right chatbot can be a pain, so I focused on a few key things to separate the good from the great. Here’s what I looked for:

• Real Shopify integration: I didn't just look for a chat widget you could slap on your site. I checked if the chatbot could actually connect to Shopify to access your product catalog, pull up order data, and do things like process a refund or create a return.

• AI that you can train: Can you train the bot on your own content? The best tools learn from your website, help documents, and even past support tickets to give answers that are accurate and sound like your brand.

• Simple setup: You shouldn't need to hire a developer to get started. I focused on no-code platforms that you can get up and running in minutes, not weeks.

• Clear pricing: Nobody likes surprise bills. I looked for tools with predictable pricing, like a flat rate or a clear cost per interaction, and called out any that had hidden fees based on tickets or resolutions.

• Smooth human handoff: When a customer needs to talk to a person, the process should be seamless. I checked how easily the chatbot could pass a conversation over to a live agent in your current helpdesk.

A quick comparison of the top AI chatbots for Shopify

Here’s a quick look at the top tools we’ll be covering. This should give you a starting point for figuring out which one might be the right fit for your store.

Tool	Best For	Starting Price	Key Differentiator
eesel AI	All-in-one support & sales automation with predictable costs.	$299/month	Simulates performance on your past support tickets before going live; no per-resolution fees.
Tidio	Stores wanting a unified live chat and AI chatbot tool.	Free plan available ($24.17/month for Starter).	All-in-one platform with its Lyro AI and "Flows" automation builder.
Gorgias	Large stores needing a helpdesk-focused solution.	$50/month (ticket-based).	Deep helpdesk integration with flexible per-resolution options for its AI Agent.
Chatty AI	A simple, highly-rated "Built for Shopify" solution.	Free plan available ($19.99/month for Basic).	Works directly in your Shopify admin with a unified inbox for multiple channels.
Re:amaze	Small to medium stores needing a simple, user-based solution.	$29/user/month	Straightforward, multi-channel inbox with pre-built ecommerce bots.
Wonderchat	Non-technical users looking for the fastest possible setup.	$29/month	An extremely simple, no-code builder you can set up in 5 minutes.

A detailed review of the 6 best AI chatbots for Shopify

Alright, let's get into the details of what makes each of these tools a solid choice for your Shopify store.

1. eesel AI

The eesel AI chatbot isn't just a chatbot; it’s an AI agent that connects directly to your Shopify store and any other knowledge sources you have, like help docs, PDFs, or even your old support tickets. It's built to give customers accurate answers and actually do things, like looking up an order or creating a return, all thanks to its native Shopify integration.

Why it's on the list: The feature that really stands out is the ability to simulate its performance on your historical data before you even go live. This gives you a clear forecast of how well it will actually resolve customer issues. On top of that, the pricing is straightforward and not based on tickets or resolutions, so you won’t get hit with surprise costs as you grow.

What's great about it:

• It trains on your entire knowledge base, from your Shopify product catalog and public website to private PDFs.

• The pricing is transparent and based on interactions, with no surprise per-resolution fees.

• It can perform Shopify-specific actions like "shopify_get_order_by_id" and "shopify_create_return" (available on the Business Plan).

• It offers a smooth handoff to human agents in your existing helpdesk, like Zendesk or Gorgias, so you don't have to switch platforms.

What to keep in mind:

• The more advanced Shopify actions that let the bot take action in your store require the Business plan, which has a higher starting price.

Pricing: The Team plan starts at $299/month for 1,000 AI interactions. The Business plan, which includes the powerful Shopify actions, is $799/month for 3,000 interactions. A 7-day free trial is available to test everything out.

2. Tidio

Tidio is a popular, all-in-one customer experience platform. It combines live chat, an AI chatbot called "Lyro," and marketing automation "Flows" into a single dashboard. Its integration with Shopify lets it do things like offer automated product recommendations based on a customer's browsing.

Why it's on the list: Tidio is a great choice if you're looking for one tool that handles both live chat and AI automation and has a free plan to get you started.

What's great about it:

• It has a forever-free plan that includes up to 50 live chat conversations per month.

• It integrates with social media channels like Instagram and Facebook Messenger.

• It comes with a visual chatbot builder that includes over 40 pre-made "Flows" templates.

What to keep in mind:

• Some users have found the setup to be a bit complicated, and others have mentioned that the chat widget can slow down their site.

• The Product Recommendations feature for Shopify is a cool idea, but it only works correctly if your store's primary language is English.

Pricing: A free plan is available. Paid plans with AI features start with the Starter plan at $24.17/month, or you can get the Lyro AI Agent as an add-on starting from $32.50/month.

3. Gorgias

Gorgias is a powerful customer service helpdesk built specifically for ecommerce brands. Its AI and chatbot features are woven directly into its ticketing system, which means it can automate responses and even manage Shopify orders right from the support dashboard.

Why it's on the list: If you're running a medium to large Shopify store with a high volume of support tickets, Gorgias is a go-to. It's built to keep everything organized across multiple channels and offers a mature, reliable ecosystem.

What's great about it:

• Its Shopify integration is excellent, letting agents view and edit orders directly within the helpdesk.

• It uses machine learning to automatically figure out what a customer is asking about and can tag or route the ticket to the right person.

• It integrates with over 100 other ecommerce apps, including popular tools like Klaviyo and Recharge.

What to keep in mind:

• Gorgias offers a tiered ticket-based pricing model that is designed to scale with your business as your support volume grows.

• The AI Agent is a powerful add-on that offers per-resolution pricing, ensuring you only pay for the specific value provided when a customer inquiry is successfully resolved.

Pricing: The Basic plan starts at $50/month and includes 300 monthly tickets. Resolutions handled by the AI Agent are available as a valuable add-on to further streamline your operations.

4. Chatty AI

Chatty AI is a "Built for Shopify" app that’s earned a solid reputation in the Shopify App Store. It rolls an AI chatbot, live chat, and a helpdesk into one tool and lets you manage conversations from WhatsApp, Facebook Messenger, Instagram, and email in a single inbox.

Why it's on the list: With a 4.9-star rating from over 1,600 reviews, it's a trusted and straightforward solution. It offers a decent free plan and is designed to be managed right from your Shopify admin, which is super convenient.

What's great about it:

• There's a free plan available that includes 100 AI replies per month.

• The unified inbox is a lifesaver for keeping track of customer conversations across different channels.

• Setup and management happen right inside your Shopify admin panel, so it feels like a natural part of your store.

What to keep in mind:

• As of right now, it only supports English.

• To get the more accurate "Pro AI model," you have to upgrade to the Pro plan, which is a price jump.

Pricing: A free plan is available. The Basic plan starts at $19.99/month and gives you 1,000 AI replies.

5. Re:amaze

SCREENSHOTS::https://wmeojibgfvjvinftolho.supabase.co/storage/v1/object/public/public_assets/blog-gen/screenshots/reamaze-unified-inbox::Re:amaze Homepage::A screenshot of the Re:amaze homepage, which presents its multi-channel helpdesk and chat platform for online businesses. Re:amaze offers a clean, simple chat and helpdesk solution for online businesses. It comes with a few pre-built chatbots, like an Order Bot and an FAQ Bot, and you can also build your own custom bots with their visual builder.

Why it's on the list: This is a solid pick for small to medium-sized stores that need a reliable tool for multi-channel support with a straightforward, per-user price.

What's great about it:

• The pricing is simple and predictable at $29/user/month, so you always know what you'll be paying.

• It includes pre-built ecommerce bots that can handle common questions right out of the box.

• You can publish its chat widget to your Shopify store with a single click, no coding needed.

What to keep in mind:

• The AI and automation features are simpler compared to more specialized platforms.

• Custom bots are triggered by "Cues," which are proactive messages. This can be less flexible than chatbots that use natural language to understand whatever a customer types.

Pricing: The Basic plan starts at $29 per team member per month.

6. Wonderchat

Wonderchat is a no-code AI chatbot builder that’s all about simplicity and speed. It promises a 5-minute setup, which is perfect for store owners who just want to get a chatbot live by pointing it to their website or uploading a few documents.

Why it's on the list: It's a great tool for non-technical founders and small teams who need a functional chatbot up and running immediately without getting stuck in complicated settings.

What's great about it:

• The no-code setup is incredibly fast and easy, living up to its 5-minute promise.

• It can be trained on your website content, PDFs, and other documents to provide relevant answers.

• The message-based pricing is clear, so you don't have to worry about hidden fees for each resolution.

What to keep in mind:

• It doesn't have some of the more advanced workflow automations or native helpdesk features that you'll find in more established platforms.

Pricing: The Starter plan starts at $29/month and includes 1,000 message credits.

What to look for in an AI chatbot for your Shopify store

Making the right choice really comes down to a few key things. Here’s what you should think about as you compare your options:

Can it actually do stuff? A chatbot should do more than just talk. Check if it can learn from your entire product catalog, your help center, and past support tickets. More importantly, can it take action? Tools like eesel AI let you build custom Shopify actions to look up orders, process cancellations, or create returns right from the chat window.

Watch out for sneaky pricing Be on the lookout for pricing that fits your budget. Some tools charge per ticket (like Gorgias) or per AI resolution, which can provide a clear ROI if the bot is handling a lot of the work for you. Look for transparent pricing based on a set number of interactions or a flat monthly fee so you can grow with confidence.

Does it play nice with your team? A chatbot should never be a dead end for a customer. Make sure there’s a smooth way for it to hand off tricky conversations to a human agent in your existing helpdesk, whether that’s Zendesk, Gorgias, or another platform you already use.

Can you test it before you buy? A good tool will give you reports on what your customers are asking and how well the bot is performing. An even better one will let you test its effectiveness before you commit. eesel AI has a unique simulation feature that runs the AI over your past support tickets to forecast its resolution rate before you even go live.

A video explaining the features of the best AI chatbots for Shopify to help increase sales.

Find the best AI chatbot for your Shopify store

Choosing the right AI chatbot is a big step in scaling your Shopify store. A good one will help you handle support 24/7, drive sales, and keep your customers happy, all without adding more to your to-do list.

The best tool for you will depend on your needs, whether that’s the simplicity of Wonderchat, the established helpdesk power of Gorgias, or the all-in-one automation of eesel AI. For stores that want a powerful and easy-to-manage solution with predictable costs and deep Shopify actions, eesel AI is a clear standout. Its ability to simulate performance gives you a risk-free way to see how much it could help your business.

Ready to see what an AI agent can do for your store? Try eesel AI for free and simulate its performance on your own data.