Blog

How to run an AI support pilot in four weeks: which tickets to pick, how to split an AI queue from a human one, a shadow week, a daily review, and the call at the end.

OpenCX publishes its price and offers a 120-day refund. Here are 9 OpenCX alternatives compared on billing unit, helpdesk fit, channels and how to test them.

HubSpot Breeze bills per resolution, Freshdesk Freddy bills per session. Here is what each AI agent costs, what it can do, and which helpdesk fits your team.

Which AI coworker actually finishes work? 10 tools sorted into five types, with what each takes off your plate, where it stops, and what it bills for.

Forethought is now a Zendesk product. Here are 8 Forethought alternatives compared on billing unit, published prices, helpdesk fit, and how to test each one.

Gumloop vs n8n, compared on what each one bills for, what real workflows cost, self-hosting, AI agents, and which tool fits which job in 2026.

Relay.app shut down in 2026. Here is how its step billing, approvals and AI steps map to Zapier, and what to rebuild first when you move your workflows.

An honest Make review for 2026: what the visual builder does well, how credits really get spent, what Maia and Make AI Agents add, and where support teams should hire instead.

An AI knowledge base audit checks for conflicts, stale pages, gaps and hidden answers before an AI agent starts replying to customers from your help center.