Blog

A practical guide to using ChatGPT and Zendesk for support drafting, triage, agent assistance, pricing, and the review controls needed before automation.

Claude 2.0 was retired in 2025. Use this guide to understand its history, find legacy references, and move carefully to a current Claude model.

See five useful Claude Artifact app types, what sharing, AI, MCP, and storage allow, and the checks to make before publishing.

A current guide to Claude Desktop, Cowork, Claude Code, local files, computer use, plan limits, and a safe review workflow.

Learn what Claude Code does, where it fits in a development workflow, how permissions and MCP change the risk, and how to release support updates carefully.

Learn what Claude Code software does, how its native install, pricing, permissions, and MCP connections work, and how to use it in a controlled bug-triage workflow.

Use Claude Projects, shared chat snapshots, connectors, and a verified eesel CLI handoff to collaborate on support and content work.

Learn what Claude Desktop can do, how local MCP and desktop extensions differ, and how teams can control a rollout without treating local tools as harmless.

Learn when to use Claude connectors, MCP, or the API; how access and permissions differ; and how to review a support integration before it reaches customers.