Blog

A practical guide to diagnosing and fixing Zendesk trigger issues, from condition mismatches to execution order problems.

A complete guide to setting up and managing two-factor authentication in Zendesk, covering agent setup, admin controls, end user configuration, and common troubleshooting scenarios.

Perplexity Computer is a new AI agent system that orchestrates multiple frontier models to execute complex workflows. This guide explains how it works and whether it's worth the $200/month price.

A complete walkthrough of the Zendesk Admin Center covering navigation, key sections, AI capabilities, and practical tips for administrators in 2026.

A comprehensive guide to the Zendesk API covering authentication, common endpoints, practical examples, and integration strategies for developers and admins.

A practical guide to Zendesk's Multibrand feature, covering setup, configuration, and best practices for managing multiple brand identities in one account.

A practical guide to setting up Zendesk business hours, understanding calendar vs business hours, and using them effectively in your support workflow.

Discover how to leverage Zendesk's self-service tools to deflect tickets, reduce support costs, and improve customer satisfaction with practical implementation strategies.

Discover the best ways to manage ecommerce returns within Zendesk, including native features, third-party integrations, and AI automation to streamline your support workflow.