Blog

Master Zendesk email triggers and notifications with this step-by-step guide. From default triggers to custom configurations and best practices.

A practical guide to setting up and using Zendesk's entity extraction feature to automatically identify key information in support tickets and streamline your workflow.

A comprehensive comparison of Zendesk Explore and alternatives for tracking agent performance, including native features, third-party tools, and AI-powered solutions.

A practical guide to understanding and using the assignee group attribute in Zendesk Explore for support team analytics.

Master Zendesk Explore attributes to build more powerful reports. This guide covers attribute types, calculated attributes, tracking priority changes, and practical recipes.

Master the Ticket tags attribute in Zendesk Explore with this step-by-step guide. Learn how to filter, group, and analyze tickets by tags.

Discover the truth about Zendesk Explore audit events what audit capabilities exist, why Explore lacks report auditing, and practical workarounds for tracking changes.

Master Zendesk Explore calculated metrics with this comprehensive guide. Learn the IF/THEN formula structure, build custom metrics for CSAT, response times, and more.

Master Zendesk Explore custom attribute formulas with this step-by-step guide. Includes formula syntax, 10+ ready-to-use examples, and troubleshooting tips.