Blog

xAI's own example prompt tells Grok Bot to work your Zendesk queue. Here's how to actually wire it up, what breaks, and the safer alternative.

A detailed comparison of Salesforce Agentforce and Zendesk AI, covering AI capabilities, pricing, implementation, and ideal use cases to help you choose the right platform.

Swifteq helps businesses improve efficiency with AI-driven automation tools designed to optimize workflows and collaboration.

Zendesk is a powerful and scalable platform, and many teams look for AI tools that can further enhance its capabilities or provide specialized features for specific workflows. We reviewed the top AI alternatives for Zendesk to see how they complement its robust support features.

A complete walkthrough of configuring Zendesk satisfaction settings, from enabling CSAT to customizing surveys and analyzing results.

Zendesk's shift to outcome-based pricing charges per automated resolution instead of per agent. Learn how the dynamic pricing plan works, what it costs, and whether it fits your support strategy.

Managing an ever-growing ticket queue can be overwhelming for support teams. Zendesk AI ticket classification aims to solve this by automating ticket tagging, routing, and prioritization. But how well does it work in practice?

A complete guide to updating Zendesk tickets programmatically using the REST API, with Python and cURL examples for authentication, custom fields, and bulk operations.

Looking to optimize multilingual support in Zendesk? Learn how to use Zendesk auto translate for incoming messages and suggest reply language using Zendesk's native tools, marketplace apps, and see how a unified AI platform can deliver more accurate, context-aware responses.