Blog

The six-step Admin Center setup for Zendesk AI agents, what they cost now that Zendesk publishes its per-resolution rate, and how to choose between the bundled agent and a marketplace one.

Understand current and legacy Zendesk AI agent API-channel setup, then see how eesel CLI provides a separate way to configure an eesel teammate in Zendesk.

How Zendesk AI ticket triage classifies and routes tickets, what it costs, how to set it up, and how to layer an agent that actually resolves them.

Zendesk's AI grounds on your help center by default. Here are the two ways to point it at your Confluence wiki in 2026, and what each one really costs.

Two ways to add AI for Zendesk in 2026: Zendesk's native AI agents (billed per resolution) or a third-party layer like eesel that joins your queue.

There are four ways to get ChatGPT into Zendesk, and two of them are already there. Here is what each route does, what it costs, and which one actually answers a customer.

An independent review of Zendesk AI in 2026, including its AI agents, Copilot, pricing, plan limits, setup, knowledge sources, and best-fit teams.

Anthropic ships no Zendesk app. Here are the four real routes for Claude in Zendesk, the limits nobody puts on the landing page, and what each one costs.

A plain-English guide to Zendesk automations: how triggers, automations, and macros actually work, where the native rules engine hits its limits, and the alternatives.