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Tips, guides, and insights on AI teammates, smarter support, and building better teams.
How to build a Zendesk Sunshine Conversations custom integration
Build custom integrations with Zendesk Sunshine Conversations using this technical guide covering API setup, webhook configuration, Switchboard operations, and best practices.
Stevia PutriFeb 20, 2026How to access and use user data in Zendesk Sunshine Conversations for AI agents
A technical guide to accessing user data in Zendesk Sunshine Conversations, covering the User API, Clients API, metadata passing, and practical implementation patterns for AI agents.
Stevia PutriFeb 20, 2026Freddy AI: A complete guide to Freshworks' AI assistant in 2026
Freddy AI is Freshworks' AI-powered assistant for customer support, IT service management, and sales. Learn about its features, pricing, and how it compares to alternatives.
Stevia PutriFeb 19, 2026How to set up Zendesk Talk IVR phone tree: A complete guide for 2026
A comprehensive step-by-step guide to setting up IVR phone trees in Zendesk Talk, including menu configuration, routing options, and best practices for 2026.
Stevia PutriFeb 19, 2026How to set up Zendesk callback widget: A complete guide for 2026
A step-by-step guide to setting up the Zendesk callback widget, from prerequisites to advanced customization options.
Stevia PutriFeb 19, 2026How to transfer calls to external numbers in Zendesk IVR
A complete guide to configuring Zendesk Talk IVR for external number routing, including setup steps, limitations, and optimization tips.
Stevia PutriFeb 19, 2026How to set up Zendesk outbound messaging for WhatsApp and SMS in 2026
Proactively reach customers with appointment reminders, shipping updates, and payment notifications using Zendesk's outbound messaging options for WhatsApp and SMS.
Stevia PutriFeb 19, 2026Zendesk Talk greeting recording best practices: A complete guide
A comprehensive guide to recording professional greetings for Zendesk Talk, including legal compliance, audio formatting, ready-to-use scripts, and quality testing.
Stevia PutriFeb 19, 2026How to set up Zendesk Talk greetings, voicemail, hold music, and IVR
A complete guide to configuring Zendesk Talk voice components for professional phone support.
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