Blog

Claude Sonnet 5.5 keeps Sonnet 5's $2/$10 price but does the same work in far fewer tokens. Here is what changed, what breaks, and what it means for support.

Can Meta Muse handle content refresh on your old blog posts? The three Muse routes, which CMSes they reach, what it costs, and where a human still has to check.

Meta Muse for blog writing is really three tools: the Muse app, the Muse Spark API and Muse Image. Here's what each drafts, costs and leaves for you to do.

Meta Muse for bug reproduction is really three Meta products in a relay. The screenshot the customer sends on WhatsApp is the part most likely to get lost.

Meta Muse for knowledge base management really means Meta Business Agent's four knowledge sources, each going stale differently, with gap-finding left to you.

Meta Muse for support ticket triage really means Meta Business Agent plus a ticket tool you write. Meta routes by entry point, not content, and has no priority field.

Meta Muse for support quality assurance means Meta Business Agent's test tools. They grade simulated customers before launch, not your live chats. Here's how to close the gap.

Meta Muse for customer health monitoring means Meta Business Agent plus WhatsApp's raw signals. You get transcripts and a quality rating, not a health score. Here's how to build one.

Meta Muse for customer feedback analysis really means Meta Business Agent plus your own pipeline. Meta scores its agent, not your customers. Here's what you get and what you build.