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ServiceNow made Claude its default model. On your own instance, though, Claude gets four tools out of the box, a Now Assist SKU, and a per-call meter.

Shopify ships an official Claude connector plus three other routes. Here is what each one actually does, what it costs, and the one job none of them do.

Connecting Claude to Confluence takes five minutes and costs nothing. The disappointing part comes later, and it has little to do with the connector.

Atlassian shipped the best helpdesk MCP server going, and Claude is a one-click install. The catch is that the JSM tool group is four on-call tools, not the service desk.

Salesforce calls Claude its preferred model for regulated industries. The setup screen still recommends GPT. Here is what each route actually does on a case, and what it costs.

Help Scout shipped an official MCP server for Claude, and it is free and generally available. It is also read-only. Here is what that actually means for your inbox.

HubSpot was the first CRM to ship a Claude connector, and Claude is already running inside Service Hub. Here is what each route does, what it costs, and the one thing none of them do.

Front built an official MCP server for Claude, and it is free. Here is what each connection route actually does, what it costs, and the one thing none of them do.

Anthropic ships no Gorgias app, and Gorgias ships no model picker. Here are the four routes that actually exist, the limits nobody advertises, and what each costs.