Yellow.ai is a conversational AI platform designed to help businesses automate customer and employee experiences across various channels like websites, mobile apps, and messaging platforms. With its dynamic AI agents, Yellow.ai promises to enhance customer support, boost sales, and improve HR processes. But how does its pricing structure hold up? Let's break down Yellow.ai pricing to see if it’s the right fit for your business needs.
[Image: A vibrant graphic showcasing the Yellow.ai logo with text bubbles and AI icons, representing conversational AI.]
What is Yellow.ai?
Yellow.ai is an enterprise-grade conversational AI platform that enables businesses to build and deploy chatbots and voicebots. It offers a comprehensive suite of tools, including a no-code bot builder, natural language processing (NLP) capabilities, and integrations with popular business systems like Salesforce, Zendesk, and Shopify. The platform is designed to automate conversations across the entire customer lifecycle, from marketing and sales to support and engagement.
Yellow.ai pricing explained
Yellow.ai offers a customized pricing model tailored to the specific needs of each business. This means there are no fixed public pricing tiers. Instead, pricing is determined based on several factors:
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Number of conversations: The volume of interactions your bots handle per month.
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Features required: Access to advanced features like generative AI, omnichannel support, and advanced analytics will affect the cost.
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Number of channels: The price may vary depending on how many channels (e.g., WhatsApp, Facebook Messenger, website) you deploy your bots on.
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Level of support: Different support packages are available, which can influence the final price.
To get a quote, you need to contact their sales team and discuss your specific requirements.
[Image: A flowchart or diagram illustrating the factors that influence Yellow.ai pricing, such as 'Number of Conversations', 'Features', and 'Channels'.]
What's included in the subscription?
While the exact details depend on your custom plan, a typical Yellow.ai subscription includes:
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Bot builder: Access to their no-code/low-code platform for creating chatbots.
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NLP engine: The underlying AI that understands and processes user queries.
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Integrations: The ability to connect with third-party CRM, helpdesk, and e-commerce platforms.
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Analytics dashboard: Tools to monitor bot performance and gather customer insights.
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Basic support: Standard customer support to help with setup and troubleshooting.
Pros and cons of the Yellow.ai pricing model
The bespoke pricing model has its advantages and disadvantages.
Pros:
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Scalability: You only pay for what you need, making it a flexible solution for businesses of all sizes.
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Customization: The plan is tailored to your specific use case, ensuring you get the most relevant features.
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Transparency (in a way): While not public, the quote is based on your direct needs, so there are no hidden fees for features you don’t use.
Cons:
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Lack of public pricing: It’s difficult to compare Yellow.ai with competitors without going through a sales call.
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Potential for high costs: Enterprise-grade features and high conversation volumes can lead to a significant investment.
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Complex quoting process: The need to contact sales can be a barrier for smaller teams or those looking for a quick, straightforward setup.
Is there a free trial?
Yes, Yellow.ai offers a 14-day free trial. This allows you to explore the platform's features, build a bot, and test its capabilities before committing to a paid plan. The trial is a great way to assess whether the platform meets your business requirements.
Yellow.ai pricing alternatives
If Yellow.ai's custom pricing model doesn't suit your needs, here are a few alternatives with more transparent pricing structures:
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eesel AI: A great option for internal support, eesel AI integrates with your existing knowledge bases like Confluence, Jira, and Slack to provide instant, accurate answers to employee questions. It offers straightforward, per-user pricing.
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Intercom: Known for its customer engagement tools, Intercom has clear pricing tiers based on features and agent seats, though it can be pricey.
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Drift: Primarily focused on conversational marketing and sales, Drift also offers tiered pricing that is publicly available on its website.
