The 7 best Twig AI alternatives in 2025

AI agents are popping up everywhere in customer support. They’re great for jumping on Tier 1 questions so human agents can spend their time on the trickier stuff. Twig AI is one of the players in this space, offering a tool that helps companies build support bots from their existing documentation. It’s a decent idea, but as we all know, one size rarely fits all.

That’s probably why you’re here, looking for Twig AI alternatives. Maybe you need more say in how your bot behaves, a setup that doesn’t require a dozen sales calls, or a price tag that won’t make your finance team weep. Whatever your reason, we’ve got you covered. We dug into the top 7 Twig AI competitors to give you a clear, no-fluff comparison to help you find the right fit for your team.

What is Twig AI?

Twig AI is a platform that lets B2B companies create customer support bots using generative AI. Its main purpose is to learn from all your knowledge sources, think help docs, past support tickets, and tutorials, to automatically answer customer questions. It connects with helpdesks like Zendesk and HelpScout, with the goal of making your support workflow a little smoother.

Why look for Twig AI alternatives?

While Twig AI works for some, it’s not always the perfect tool. Here are a few common reasons your team might be shopping around for another option:

• You need to get started, like, yesterday. Let’s be honest, no one has time for a month-long implementation. Some platforms hide behind mandatory demos and long sales cycles, which just slows everything down. Teams need something they can get running themselves, ideally in minutes, not months.

• You want to be in the driver’s seat. Flying blind with a "black box" AI is a huge risk. You need to be able to decide exactly which tickets get automated. The best tools give you the power to tweak everything from the AI’s personality and tone of voice to the specific tasks it can perform.

• You’re over complicated or unpredictable pricing. Getting a surprise bill after a busy month is the worst. Pricing models that charge you for every ticket your bot resolves can feel like you’re being punished for success. A predictable, flat subscription is a much saner way to go.

• Your company knowledge is scattered everywhere. If your AI only learns from public help docs, it’s missing a huge piece of the puzzle. A truly useful alternative will connect to all your knowledge, from internal Google Docs and Confluence pages to the conversational goldmine of your past support tickets.

Our criteria for picking the best Twig AI alternatives

We didn’t just pull these names out of a hat. We chose them based on a few key things that actually matter to support teams:

• Ease of implementation: How fast can you get going? We looked for tools that don’t need a team of developers or a six-week sales process to get started.

• Customization and control: Does the platform let you call the shots? We prioritized tools with flexible workflow engines that let you build custom actions and choose what to automate.

• Integrations: How well does it play with others? The best tools connect smoothly to the helpdesks, chat tools, and knowledge bases you’re already using.

• Pricing model: Is it fair and easy to understand? We looked for clear, predictable pricing that you can scale without getting hit with surprise fees.

At a glance: The top Twig AI alternatives compared

Here’s a quick rundown of our top picks.

Tool	Best For	Key Feature	Pricing Model	G2 Rating
eesel AI	Teams wanting fast, self-serve setup and total workflow control.	AI simulation on past tickets	Flat monthly fee (no per-resolution cost)	4.9/5
Enterprise Bot	Large enterprises needing multi-language and omnichannel support.	High-accuracy domain knowledge	Custom Quote	4.8/5
Zendesk AI	Teams already committed to the Zendesk ecosystem.	Native integration with Zendesk Suite	Add-on to Zendesk plans	4.3/5
Forethought	Businesses looking for an all-in-one generative AI agent platform.	Ingests and learns from historical ticket data.	Custom Quote	4.6/5
Verloop.io	Companies focused on automating support via conversational AI.	Industry-specific solutions	Custom Quote	4.5/5
Intercom (Fin)	Sales and marketing-focused teams wanting an integrated chatbot.	Proactive customer engagement features.	Seat-based + usage fees	4.5/5
Atera IT Autopilot	IT departments and MSPs looking to automate IT support tickets.	Manages device and cloud environments.	Custom Quote	4.6/5

The 7 best Twig AI alternatives for customer support

Alright, let’s get into the details. We’re going to take a closer look at each tool, breaking down what it does best, its pros and cons, and what it’ll cost you.

1. eesel AI: A leading name in Twig AI alternatives

eesel AI is our top recommendation for teams that want a powerful, self-serve, and highly customizable AI support platform. The best part? It plugs right into your existing helpdesk, whether that’s Zendesk, Freshdesk, or something else, so you don’t have to migrate a thing. It brings together knowledge from your help center, past tickets, Confluence, Google Docs, and pretty much anywhere else to automate your frontline support.

The reason it’s such a strong Twig AI alternative is that it tackles some of the most common frustrations with other platforms head-on. eesel AI is built to be truly self-serve, meaning you can sign up and go live in minutes, not months. Before it ever talks to a customer, you can use its simulation mode to test the AI on thousands of your past tickets. This gives you a clear picture of its performance and lets you go live with confidence. You get full control with a customizable workflow engine, letting you define exactly which tickets to automate and what actions the AI can take, like looking up order info from Shopify or triaging tickets.

Pros:

• Truly self-serve: You can set up and launch everything on your own, without talking to a salesperson unless you want to.

• Simulate before you deploy: Test the AI on your past tickets to see exactly how it will perform and get an accurate ROI forecast.

• Total workflow control: Customize the AI’s persona, the actions it can perform, and the rules for when it should step in.

• Transparent pricing: No confusing per-resolution fees. Just simple, predictable monthly plans.

• Unifies all your knowledge: It connects to everything, helpdesks, wikis, chat tools, and more, to give the most accurate answers.

Cons:

• It’s a newer player compared to some of the legacy platforms.

• Advanced custom actions might require a little technical know-how to configure.

Pricing:

Pricing starts at $299/month for the Team plan. The Business plan at $799/month unlocks the ability to train on past tickets and use custom AI Actions. The best part is there are no per-resolution fees.

2. Enterprise Bot: An enterprise solution in Twig AI alternatives

Enterprise Bot is a conversational AI platform made for large companies looking to automate customer and employee chats. It’s built to handle everything from customer service and sales to internal knowledge management.

As a Twig AI alternative, it’s a solid choice for global companies because it’s known for high accuracy with domain-specific knowledge and can handle multiple languages across email, chat, and voice.

Pros:

It has strong multilingual capabilities, integrates deeply with enterprise systems like SAP and various CRMs, and can automate workflows that are more complex than just answering questions.

Cons:

It’s designed for large enterprises, which almost always means a long sales and implementation process. This is definitely not a tool you can just pick up and start using today.

Pricing:

You’ll have to get a custom quote.

3. Zendesk AI: A native solution in Twig AI alternatives

Zendesk AI is the native AI solution built right into the Zendesk customer service platform. It includes features like AI bots, smart triage for routing tickets, and tools to help agents by summarizing conversations.

If your team lives and breathes Zendesk, this is an interesting Twig AI alternative because the integration is as tight as it gets. It works with your existing Zendesk data and workflows straight out of the box, which is a big plus for convenience.

Pros:

It offers a seamless, native integration with the Zendesk Suite, keeps everything in a single workspace for agents, and uses your existing Zendesk knowledge base and macros.

Cons:

The biggest catch is that it locks you into the Zendesk ecosystem. It can be less flexible about connecting to knowledge sources outside of Zendesk, and the pricing is an add-on to your existing plan, which can get expensive.

Pricing:

It’s an add-on to Zendesk Suite plans, which start from $55 per agent, per month.

4. Forethought: A generative AI platform in Twig AI alternatives

Forethought markets itself as a complete generative AI platform for customer support. Its main product, SupportGPT, learns from your old tickets and knowledge bases to automate answers and assist your human agents.

It’s a decent Twig AI alternative because it’s particularly good at learning from historical ticket data, which helps it provide more personalized and context-aware support. It tries to be an all-in-one solution so you don’t have to stitch together different tools.

Pros:

It puts a heavy emphasis on learning from past conversations, offers a full suite of AI tools (triage, assist, and discover), and has high-security standards.

Cons:

It can be a beast to set up, and you’ll likely have to go through a sales-led onboarding process. It might be overkill if your team is just starting to explore AI automation.

Pricing:

You can get custom pricing after you sit through a demo.

5. Verloop.io: A conversational platform in Twig AI alternatives

Verloop.io is a conversational AI platform made to automate customer support on channels like WhatsApp, web chat, and in-app messengers. It comes with pre-built models for specific industries like e-commerce, banking, and real estate.

Where it stands out as a Twig AI alternative is in its conversational intelligence and its library of industry-specific solutions. If you’re in one of their supported industries, it could help you get set up faster.

Pros:

It gives you templates for industry-specific chatbots, offers solid reporting and analytics, and includes an "Assist" feature for smooth handoffs to live agents.

Cons:

Based on user reviews, it seems to have fewer third-party integrations than more open platforms. Plus, the learning curve can be steep if you’re not a technical user.

Pricing:

You’ll need to contact them for a custom quote after watching a demo.

6. Intercom (Fin): An integrated agent in Twig AI alternatives

Fin is the name of Intercom’s AI agent. It’s designed to give instant, accurate answers 24/7, and it lives right inside the Intercom Messenger. It learns from your Intercom Articles and any other knowledge sources you give it access to.

Fin is a great Twig AI alternative for teams that use Intercom for more than just support, like sales and marketing. It helps create a single, unified customer experience all within one platform.

Pros:

It has a deep integration with all of Intercom’s other tools, is great for proactive customer engagement, and is used by a lot of well-known brands.

Cons:

Similar to Zendesk AI, it mostly keeps you within its own world. The pricing model can also be a problem; it combines per-seat fees with usage charges for resolutions, which can make your monthly bill hard to predict and potentially expensive.

Pricing:

Plans start at $29 per seat, per month, but you’ll pay extra based on usage.

7. Atera IT Autopilot: A specialized IT solution in Twig AI alternatives

Atera’s IT Autopilot is an AI tool built specifically for IT support teams and Managed Service Providers (MSPs). It’s designed to handle IT support requests and manage routine tasks on its own, around the clock.

For IT-specific needs, this is a highly specialized Twig AI alternative. It does more than just chat; it can manage device and cloud environments, handle whitelisted software, and take care of other common IT tasks.

Pros:

It’s purpose-built for IT support and MSPs, supports both device and cloud environments, and integrates with IT tools for things like backup and security.

Cons:

This is not a general-purpose customer support tool. It’s laser-focused on IT workflows and probably isn’t the right choice for B2C or non-technical B2B support teams.

Pricing:

Custom pricing is available, but you’ll have to book a demo first.

This video explores a range of free alternatives for popular paid AI tools, giving you ideas on how to find the right software without breaking your budget.

How to choose the right Twig AI alternatives for your team

Okay, that’s a lot of options. How do you actually decide? Here are a few simple things to keep in mind to help you make the right call.

• Start with your existing tools. Pick a platform that works with what you already use. A "rip and replace" approach is expensive, time-consuming, and a headache for your team. This is where a tool like eesel AI really shines, because it just slots into your current setup.

• Prioritize control and safety. Look for a solution that lets you test its performance before it talks to a single customer. A simulation mode is a non-negotiable feature for taking the risk out of any AI rollout.

• Demand workflow flexibility. Your business isn’t a cookie-cutter operation, so your AI shouldn’t be either. Avoid rigid, one-size-fits-all automation. The best tools let you build custom rules and actions that match your unique processes.

• Look closely at the pricing model. Don’t get stuck with a pricing model that penalizes you for high ticket volume. A flat, predictable fee gives you cost certainty and lets you scale without sweating a surprise bill at the end of the month.

Streamline your support with the best Twig AI alternatives

Choosing a Twig AI alternative really comes down to balancing features, ease of use, and cost. While tools like Zendesk AI and Intercom are fine if you’re already all-in on their platforms, they can be restrictive and costly.

If you’re looking for that sweet spot of power, simplicity, and control, eesel AI is a really strong contender. Its self-serve setup, powerful simulation mode, and transparent pricing make it an ideal choice for modern support teams who want to use AI automation with confidence and see results quickly.

Ready to see how easily you can automate your support? Sign up for a free eesel AI trial or book a demo and go live in minutes.