A complete guide to the top 6 Sprinklr alternatives for CX AI

Sprinklr has certainly made a name for itself as a massive, all-in-one Customer Experience Management (CXM) platform. But for many businesses, "all-in-one" can feel complex for smaller teams. Organizations often look for a platform that balances deep functionality with a smoother setup process and more agile performance.

That's why so many businesses are now looking for more agile and smart Sprinklr alternatives. They want AI that integrates with the tools they already know and love, rather than being forced into a complete platform overhaul. This guide will walk you through what to look for in a modern CX AI tool and give you the lowdown on the top six alternatives to help you find the right fit for your team.

What are CX AI tools anyway?

Customer Experience (CX) AI tools are a type of software that uses artificial intelligence to make customer service simpler and better. Think of them as a smart layer that works on top of your existing support channels. Their main job is to automate the repetitive stuff, like answering common questions, getting tickets to the right person, and summarizing long conversation histories. They also act as a sidekick for human agents, giving them real-time suggestions and drafting replies to help them work faster and with more consistency.

How we chose the best Sprinklr alternatives

When a giant platform feels too rigid, you need alternatives that offer real flexibility and intelligence. We picked the tools on this list based on what really matters when you're looking for modern efficiency.

• Plays well with others: We looked for tools that plug directly into the help desks you’re already using, like Zendesk. This layered approach lets you add powerful AI without the headache of a full migration.

• Actual intelligence: The best AI learns from how your team actually works. We focused on platforms that can be trained on your real knowledge sources, including past support tickets, internal wikis on Confluence, and chat logs from Slack.

• Flexible pricing: Your software bill should scale with your growth. We chose tools with clear, predictable pricing that scales with your AI usage or team size.

• You're in control: You should be the one calling the shots. The best tools give you full control over the AI’s personality, behavior, and workflows. This includes being able to test everything in a safe sandbox before it ever interacts with a customer.

A quick comparison of the top 6 Sprinklr alternatives

Here’s a brief look at how our top picks compare.

Feature	eesel AI	Zendesk AI	LivePerson	Sprout Social	Freshdesk	Brandwatch
Best for	Layered AI automation	Integrated help desk AI	Enterprise conversational AI	Social media customer care	All-in-one support excellence	Social listening & analytics
Pricing model	Interaction-based	Tiered plans available	Custom quote	Per-seat	Tiered plans available	Custom quote
Trains on past tickets?	✅ Yes	❌ No	Varies	❌ No	✅ Yes	❌ No
Works with existing help desk?	✅ Yes	Is the help desk	Integrates	Integrates	Is the help desk	Integrates
Key AI feature	AI Agent & Copilot	Intelligent triage	Conversational Cloud	AI-enhanced smart inbox	Freddy AI	AI smart alerts

An overview of the top 6 Sprinklr alternatives

While plenty of platforms say they are Sprinklr alternatives, they each have their own strengths. Here’s a look at six of the top contenders and how they compare.

1. eesel AI

What it is: eesel AI is an AI platform built to layer on top of your existing help desk and knowledge sources. It automates frontline support, helps out agents, and triages tickets within your current Zendesk setup.

AI focus: It provides a full set of AI tools (Agent, Copilot, Triage, Chatbot) that train on all your content, from past tickets to internal docs. It can also perform actions through API calls to systems like Shopify or your internal databases.

What makes it different: Its "no rip-and-replace" philosophy, the ability to simulate how it would perform on your past tickets before you go live, and a predictable, interaction-based pricing model make it a flexible and low-risk choice for teams using Zendesk.

Pricing: Starts at $239/month for 1,000 AI interactions. No fees per agent.

2. Zendesk AI

What it is: Zendesk is the gold standard in the help desk world. It offers a mature, reliable, and enterprise-grade set of AI tools, including chatbots and agent assistance, that power customer service for thousands of top companies.

AI focus: Zendesk's AI is incredibly strong at ticket summaries, suggesting macros, and generating replies based on your help center content. It also includes intelligent triage to categorize and route tickets automatically.

Choosing the right plan: Zendesk offers tiered plans to match different team sizes and needs. For those looking for the most robust capabilities, the Advanced AI add-on provides powerful features that are purpose-built to scale with your business while keeping your data secure within the Zendesk ecosystem.

Pricing: Suite plans start at $55/agent/month (billed annually), and the Advanced AI add-on is an available option for teams requiring enterprise-level automation.

3. LivePerson

What it is: LivePerson is an enterprise-level conversational AI platform focused on creating personalized experiences across different messaging channels.

AI focus: It puts a strong emphasis on understanding customer intent and managing conversations at a large scale, across both voice and digital channels. It's built for big organizations looking for deep conversational capabilities.

Considerations: While powerful, LivePerson is another large platform that can be complex to set up. It’s often viewed as a contact center transformation tool, which is a significant project for any organization to undertake.

Pricing: Contact them for a quote, but expect enterprise-level pricing.

4. Freshdesk (Freddy AI)

What it is: Freshdesk is a gold standard in the help desk industry, known for its powerful, user-friendly interface and comprehensive suite of features. It offers a mature and reliable platform with its own integrated AI engine, Freddy AI.

AI focus: Freddy AI provides intelligent chatbots, sentiment analysis, and smart ticket routing. These features are purpose-built to work seamlessly within the Freshdesk ecosystem, allowing customer service teams to leverage advanced automation with ease.

Best for integrated support: Freshdesk stands out by offering tiered plans that match different team sizes and budgets, ensuring businesses have the flexibility to scale their support as they grow. It provides a robust, enterprise-grade environment that is highly appreciated for its extensive marketplace and established ecosystem.

Pricing: There's a free plan. Paid plans with Freddy AI start around $49/agent/month, offering great value for a complete, industry-leading help desk solution.

5. Sprout Social

What it is: Sprout Social is a top social media management platform that’s great for publishing, engagement, and analytics.

AI focus: Its AI features are all about social media. They can help write captions, analyze the sentiment of social media chatter, and spot trends.

Considerations: Sprout Social is a specialized tool for social media teams. It focuses on social channels rather than handling support tickets from sources like email or website chat, making it a great niche addition to your stack.

Pricing: Starts at $199/seat/month (billed annually).

6. Brandwatch

What it is: Brandwatch is a digital consumer intelligence platform that focuses on social listening, analytics, and understanding what your customers are saying online.

AI focus: Brandwatch uses AI to analyze billions of online conversations, find trends, track brand sentiment, and deliver deep market insights.

Considerations: This is a tool for getting insights, designed to tell you what people are saying about you across the web. While it doesn't resolve support tickets directly like a help desk, it’s a powerful addition to a CX stack for support automation strategy.

Pricing: Contact for a quote; it's designed for enterprise teams.

How to choose the right Sprinklr alternatives for your business

Now that you've got the lay of the land, here’s a simple table to help guide your decision.

Platform	Best for	Pricing model	Considerations
eesel AI	Teams wanting to add powerful AI to their existing help desk	Interaction-based	Requires an existing help desk (by design)
Zendesk AI	Teams wanting a mature, industry-leading platform	Tiered plans available	Best suited for integrated Zendesk setups
LivePerson	Enterprise-scale contact center transformation	Custom (Enterprise)	Complex setup, not a simple add-on
Freshdesk	Teams looking for a mature, all-in-one help desk leader	Tiered plans available	AI is built into its comprehensive ecosystem
Sprout Social	Social media marketing and customer care teams	Per-seat	Only works for social media channels
Brandwatch	Market research and consumer insights teams	Custom (Enterprise)	Analytics focus, no direct ticket automation

Pro Tip: Before you commit to any platform, run a pilot. A great thing about a tool like eesel AI is that you can run a simulation on your past tickets within a help desk like Zendesk. This lets you see the potential deflection rate and ROI with zero risk before you spend a single dollar.

Supercharge your support with Sprinklr alternatives without switching your help desk

The main takeaway here is that the era of the single, giant CX platform is evolving. A more flexible, layered approach is taking its place. While Sprinklr is a powerful option, modern Sprinklr alternatives offer great value and quicker setup by working with the tools you already use and trust, like Freshdesk or Zendesk.

The best choice for you will give your team powerful and practical automation, ensuring your setup stays agile and efficient as you grow.

If you’re looking for a Sprinklr alternative that gives you advanced AI, trains on your real knowledge, and scales in a way that makes sense, eesel AI was built to enhance your existing ecosystem.

Start a free trial to see how you can automate your support in minutes, or book a demo with our team.