eesel for IntercomYour AI agent for Intercom.
Resolves conversations automatically.
AI that learns from your past Intercom conversations and Help Center articles. You focus on what's next.
Hi Alex! Here's what changes with the Growth plan:
- Priority inbox routing with custom rules
- Team performance dashboards
- Custom bot flows and product tours
- Advanced reporting and CSAT surveys
Your current Starter data carries over. Want me to start the upgrade?
Invite eesel to your Intercom
eesel joins your Intercom workspace. It reads your past conversations, help center articles, and saved replies. It also connects to Confluence, Notion, Shopify, and more. Years of context, ready instantly.
Results from day one, with your team in control
It immediately starts drafting replies, triaging tickets, and flagging escalations for your team to review. Start with full oversight, then let it go solo on the easy ones when you're ready.
Simulate before you go live.
Run simulations on your past Intercom conversations. See how it handles each theme, where it's strong, and where the gaps are. Fill those gaps, re-run, and roll out only when you're confident.
23 tickets last week asked about pro-rated refunds, but your docs only cover full cancellations.
Just added our refund policy to the billing knowledge base.
Refund coverage now 91%. I also see 14 unanswered SSO tickets, mostly SAML config errors.
Uploaded the SSO troubleshooting guide and SAML setup doc.
Sources indexed. Running the updated simulation now.
Configure it with a conversation.
Just talk to it to configure when it jumps in, how it writes, whether it sends replies or only drafts them for review. And more.
Extra capabilities to support your team.
Equipped with multilingual support, conversation simulations, and proactive knowledge gap detection to handle complex Intercom setups out of the box.
Ich habe meine Bestellung vor 2 Wochen aufgegeben und noch nichts erhalten.Meine Bestellung vor 2 Wochen ist noch nicht angekommen.
Ihre Bestellung #7291 wurde am Montag versandt. Hier ist Ihr Tracking-Link. Kann ich sonst noch helfen?Bestellung #7291 wurde Montag versandt. Hier ist Ihr Tracking-Link.
Multilingual
Customers write in their language, get answers in their language. Supports 80+ languages out of the box.
Hey! Based on last week's tickets, I feel like we need 2 additional knowledge base articles. I've drafted them here, what do you think?Based on last week's tickets, I drafted 2 new KB articles:
Automatic KB articles
Finds topics your knowledge base doesn't cover yet and drafts articles to fill the gaps.
151 tickets analyzed across 6 themes151 tickets, 6 themesTheme analysis
Surfaces recurring themes and patterns from recent tickets so you can spot trends and act on what matters.
Simple, usage-based pricing.
$0.40 / ticket
Billed at the end of each month based on actual usage. Set monthly caps so there are never any surprises.
What Intercom teams are saying.
Real results from real teams.
We tried using Intercom Fin but weren't able to customize it. We now have 3 eesel AI agents in Intercom that triage and respond.
Alton Ong
Product Development, EntryLevel
In the first month, eesel is resolving 73% of our tier 1 requests. Our team implemented and achieved results quickly during our 7-day trial.
Kim Simpson
Gridwise
We have been using this app in our business for the past 2 months and the results are incredible! It really relieves our small support team from being over ran by questions that can be easily answered by a simple ai. Thank you for your support so far!
Oil Stores Support
Oil Stores
eesel acts as our front-line support in Intercom until a human touch is needed. Answering quick questions when the team is unavailable and letting us handle the issues that only we can. It answers confidently but not too confidently, and training it has been super easy.
Kellen Brown
Textla
I've tested many AI agent solutions, but so far Eesel is one of the best. It has many features we need, such as broad sources availability, variety of options, integrations, and so on. Highly recommended.
Mikita Tsybulka
Gcore
With eesel AI, our customers can easily find large amounts of complex information on our portal, including sources.
Stephan Fischer
Head of Support & Project Department, Aurenz
Connects to your whole stack.
SlackAnswers questions, triages requests, sends team updates. Lives in channels and DMs.
Messaging · Collaboration
NotionReads your docs, wikis, and knowledge bases. Stays synced as you update content.
Documentation · Wiki
ShopifyReads your product catalog and order data. Answers customer questions with real-time info.
E-commerce · Orders
ConfluenceReads your spaces, pages, and knowledge bases. Stays synced as content is updated.
Documentation · Wiki
Intercom + eesel FAQ
You authorize eesel through Intercom's OAuth flow. It takes about two minutes. Once connected, eesel reads your Help Center articles, past conversations, and saved replies to build its knowledge base.
Yes. eesel responds directly in the Messenger widget on your website or app. Customers interact with it just like they would with a human agent. There is no separate chat widget.
You can instruct it to assign the conversation to a human teammate when it can't resolve it, based on confidence or your rules. It hands off with full context, including a summary and relevant notes. The customer experience stays smooth.
Yes. You can set rules based on conversation topic, customer segment, page URL, or other conditions. You can also have eesel handle only initial greetings and route everything else.
eesel trains on your full knowledge stack and your past conversations, not just your Help Center. It connects to Google Drive, Notion, Confluence, and more. It also works across your other tools like Slack and Zendesk, not just inside Intercom.
Yes. eesel respects your existing inbox routing and assignment rules. It can create and update conversations, add tags, and assign to specific teams or teammates.
eesel focuses on responding to inbound conversations. For proactive outbound messaging, you continue using Intercom's native tools. eesel can be triggered when a customer replies to a proactive message.
eesel responds in 80+ languages. It detects the visitor's language from the conversation and replies in the same language automatically.
Yes. eesel uses encrypted connections, does not store conversation content permanently. SOC 2 compliance in progress, working with SOC 2 compliant processors. Your data stays private and is never used to train models.
eesel charges $0.40 per conversation handled as a regular task. No platform fee and no per-seat pricing. One conversation is one task, including all messages exchanged. You only pay when your AI teammate actually works on a conversation. See the pricing page for full details.
Hire your Intercom teammate.
Invite it to your Intercom. Control how it works. Let trust build from there.