eesel AI for IntercomIntercom AI Agents.
Supercharge your support team with eesel AI.
eesel AI is the AI Agent integration for Intercom. Connect Intercom in minutes and let our AI Agents start resolving tier 1 conversations immediately. No training, no complex setup. It learns from your past Intercom conversations, Help Center articles, and saved replies, drafts on-brand responses, routes escalations, and updates ticket fields automatically.
Hi Alex! Here's what changes with the Growth plan:
- Priority inbox routing with custom rules
- Team performance dashboards
- Custom bot flows and product tours
- Advanced reporting and CSAT surveys
Your current Starter data carries over. Want me to start the upgrade?
Why choose eesel AI for your Intercom AI Agents.
There are other Intercom AI Agents on the market. Here is what makes the eesel AI Intercom integration different.
Integrates with Intercom as a native AI Agent.
No third-party chatbot widget, no separate inbox. eesel AI joins as a real AI Agent inside your Intercom integration. It reads Intercom conversations, drafts and sends replies, adds internal notes, updates conversation fields, and routes to teammates. Exactly like a human agent would.
Up and running in minutes, not months.
The eesel AI Intercom integration reads your past conversations, Help Center articles, and saved replies automatically. No training, no data labeling, no long onboarding. Connect it and your AI Agents are live in your first session.
Test on real Intercom conversations before going live.
Run eesel AI Agents against your past Intercom conversations before they touch real ones. See where they're strong, find the gaps, fill them, and launch the integration only when you're confident. Your customers never see a bad answer.
23 tickets last week asked about pro-rated refunds, but your docs only cover full cancellations.
Just added our refund policy to the billing knowledge base.
Refund coverage now 91%. I also see 14 unanswered SSO tickets, mostly SAML config errors.
Uploaded the SSO troubleshooting guide and SAML setup doc.
Sources indexed. Running the updated simulation now.
Configure your AI Agents by talking to them.
Change how eesel AI writes, which Intercom conversations it handles, and when it escalates just by describing what you want. No settings pages, no rules engine.
How eesel Integrates with your Intercom AI Agents.
No developer needed. No long onboarding. Connect the eesel AI Intercom integration in a few clicks.
- 1
Sign up
Authorize eesel AI through Intercom's OAuth flow. Two clicks from the eesel AI dashboard and you're connected.
- 2
Integrate Intercom
eesel AI automatically imports your Help Center articles, past Intercom conversations, and saved replies. No manual training or data labeling required.
- 3
Configure as needed
Tell eesel AI which Intercom conversations to handle, how to write, and when to escalate. Just describe what you want in plain language.
- 4
Test and go live
Begin with eesel AI drafting replies for your team to review. Switch to autonomous on the easy conversations when you're confident.
More Intercom AI Agent capabilities.
Our Intercom AI Agents come equipped with multilingual support, conversation simulations, and proactive knowledge gap detection to handle complex Intercom integrations out of the box.
Ich habe meine Bestellung vor 2 Wochen aufgegeben und noch nichts erhalten.Meine Bestellung vor 2 Wochen ist noch nicht angekommen.
Ihre Bestellung #7291 wurde am Montag versandt. Hier ist Ihr Tracking-Link. Kann ich sonst noch helfen?Bestellung #7291 wurde Montag versandt. Hier ist Ihr Tracking-Link.
Multilingual
Customers write in their language, get answers in their language. Supports 80+ languages out of the box.
Hey! Based on last week's tickets, I feel like we need 2 additional knowledge base articles. I've drafted them here, what do you think?Based on last week's tickets, I drafted 2 new KB articles:
Automatic KB articles
Finds topics your knowledge base doesn't cover yet and drafts articles to fill the gaps.
151 tickets analyzed across 6 themes151 tickets, 6 themesTheme analysis
Surfaces recurring themes and patterns from recent conversations so you can spot trends and act on what matters.
Who uses eesel AI's Intercom AI Agents.
Teams across industries use the eesel AI Intercom integration to resolve conversations automatically, so their human agents can focus on what matters.
DTC brands use eesel AI in Intercom to handle order questions and returns automatically, with smooth handoffs when a human touch is needed.
E-commerce · High volume
SaaS teams use eesel AI as front-line support in Intercom, resolving tier 1 product and billing questions before they reach a human agent.
SaaS · Tier 1
IT teams use eesel AI in Intercom to handle employee requests, software access, and common IT questions automatically around the clock.
Internal IT · Helpdesk
Multilingual teams use eesel AI to respond in 80+ languages across Intercom Messenger, trained on their full conversation history.
Multilingual · Global
See eesel AI for Intercom in practice.
Real results from teams already running our Intercom AI Agents integration.
EdTech platform
“We tried using Intercom Fin but weren't able to customize it. We now have 3 eesel AI agents in Intercom that triage and respond.”
Alton Ong
Product Development, EntryLevel
3
Intercom AI Agents running in production
≤1 hour
to fully integrate eesel AI with Intercom
$0.40
per conversation, no platform fee
Simple usage-based pricing for your Intercom AI Agents.
$0.40 / conversation
Pay $0.40 per Intercom conversation handled by eesel AI. One conversation is one task, including all back and forth. No platform fee, no per-seat pricing, no 'resolution' games.
What teams say about eesel AI for Intercom.
Real results from real teams running the eesel AI Intercom integration.
We tried using Intercom Fin but weren't able to customize it. We now have 3 eesel AI agents in Intercom that triage and respond.
Alton Ong
Product Development, EntryLevel
In the first month, eesel is resolving 73% of our tier 1 requests. Our team implemented and achieved results quickly during our 7-day trial.
Kim Simpson
Gridwise
We have been using this app in our business for the past 2 months and the results are incredible! It really relieves our small support team from being over ran by questions that can be easily answered by a simple ai. Thank you for your support so far!
Oil Stores Support
Oil Stores
eesel acts as our front-line support in Intercom until a human touch is needed. Answering quick questions when the team is unavailable and letting us handle the issues that only we can. It answers confidently but not too confidently, and training it has been super easy.
Kellen Brown
Textla
I've tested many AI agent solutions, but so far Eesel is one of the best. It has many features we need, such as broad sources availability, variety of options, integrations, and so on. Highly recommended.
Mikita Tsybulka
Gcore
With eesel AI, our customers can easily find large amounts of complex information on our portal, including sources.
Stephan Fischer
Head of Support & Project Department, Aurenz
Your Intercom data stays private with eesel AI.
The eesel AI Intercom integration is built for teams with strict security requirements.
Security
SOC 2 compliant processors
eesel AI works with SOC 2 Type II certified processors. We sign data processing agreements on request.
Compliance
EU data residency
Keep your customer data in the EU. Available as a default option for European teams.
Privacy
Zero model training on your data
Your Intercom conversations, Help Center articles, and saved replies are never used to train AI models.
Infrastructure
Encrypted throughout
All connections are encrypted. Conversation content is not stored permanently after processing.
More AI Agent integrations.
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Messaging · Collaboration
NotionReads your docs, wikis, and knowledge bases. Stays synced as you update content.
Documentation · Wiki
ShopifyReads your product catalog and order data. Answers customer questions with real-time info.
E-commerce · Orders
ConfluenceReads your spaces, pages, and knowledge bases. Stays synced as content is updated.
Documentation · Wiki
FAQ.
The Intercom AI Agent, powered by eesel AI, works directly inside Intercom Messenger and the Inbox. The AI Agent reads your past Intercom conversations, Help Center articles, and saved replies, then drafts replies, resolves repetitive Intercom conversations, updates conversation fields, and escalates complex cases to human teammates. All without leaving the Intercom interface.
The Intercom AI Assistant, powered by eesel AI, suggests ready-to-send replies inside Intercom. It analyses Intercom conversations, Help Center articles, and past correspondence to draft accurate, context-aware replies, helping human agents reply faster without sacrificing quality.
The eesel AI Intercom integration is no-code and takes under 30 minutes. Authorize Intercom through OAuth from the eesel AI dashboard, select your data sources (Intercom conversations, Help Center articles, saved replies, plus optional Confluence, Notion, or Google Docs), and your Intercom AI Agents start handling Intercom AI workflows in your first session.
Yes. The eesel AI Intercom integration follows SOC 2 Type II standards through certified processors, supports GDPR via EU data residency, and signs DPAs on request. Intercom data is encrypted end to end, never stored permanently after processing, and never used to train AI models.
eesel AI grounds every Intercom AI chatbot reply in your verified knowledge: Help Center articles, past Intercom conversations, saved replies, and connected docs. Simulations let you test the Intercom AI Agents on real past conversations before going live, surfacing weak spots so you can fill gaps and deploy only when accuracy meets your bar.
Yes. You can start a free trial of the eesel AI Intercom integration, run simulations on your past Intercom conversations, and see how your Intercom AI Agents would perform, all before any spend. No credit card required to start.
Inside the Intercom helpdesk, eesel AI Agents draft and send replies, add internal notes, route conversations to teammates, update conversation fields and tags, and manage SLA timelines. The Intercom AI Agent works exactly like a human agent inside your Intercom account, powering both Messenger and Intercom AI chatbot conversations.
eesel AI Agents train on your full knowledge stack including past Intercom conversations, not just Help Center articles. The Intercom integration connects to Google Drive, Notion, Confluence, and more. You configure your Intercom AI Agents by talking to them instead of clicking through settings pages, and eesel AI charges per conversation rather than per resolution.
Yes. With the eesel AI Intercom integration, you can set rules based on conversation topic, customer segment, page URL, or any other Intercom attribute. You can also have your Intercom AI Agents handle only initial greetings and route everything else.
Yes. eesel AI Agents work alongside your existing Intercom AI workflows. The integration respects your inbox routing, assignment rules, SLA policies, and any conversation workflows you already have configured in Intercom.
Yes. You can connect multiple Intercom workspaces through the eesel AI integration and configure separate Intercom AI Agents for each, with different knowledge bases, tone, and behaviour settings.
eesel AI Agents handle Intercom AI ticket deflection by reading the incoming Intercom conversation, matching it against your Help Center articles and past conversations, and resolving it without a human agent. Conversations that the Intercom AI chatbot cannot confidently answer are routed back to your team, so deflection only happens when accuracy is high.
Yes. The eesel AI Intercom integration handles Intercom AI customer support across every channel Intercom supports, including Messenger, email, and live chat. Your Intercom AI Agents reply in the same channel the customer used, with consistent brand voice.
eesel AI Agents respond in 80+ languages inside Intercom. They detect the customer's language from the Intercom conversation and reply in the same language automatically. No extra configuration needed.
eesel AI charges $0.40 per Intercom conversation handled. No platform fee and no per-seat pricing for the Intercom integration. One Intercom conversation is one task, including all messages exchanged. You only pay when your Intercom AI Agents actually work on a conversation. See the pricing page for full details.
Deploy your Intercom AI Agents.
Install the eesel AI Intercom integration. Control how your AI Agents work. Let trust build from there.