Choosing the right AI support tool can feel overwhelming. You’re looking for something to make life easier, but then you hit the pricing page, and it feels like you need a spreadsheet just to figure out what your bill will be. A confusing or unpredictable pricing model can quickly turn a helpful tool into a source of stress, especially when you get hit with surprise fees.
My AskAI is a popular name in the AI for Customer Support Automation space, but its pricing isn’t always as simple as it looks on the surface. The idea of paying "per conversation" might sound straightforward, but what does that actually mean for your monthly budget? How many real customer issues does one "conversation" credit even cover?
This guide is here to clear things up. We’re going to walk through the My AskAI pricing structure for 2025, piece by piece. We’ll break down the plans, dig into what they define as a "conversation," and shine a light on the potential add-on costs that can easily catch you by surprise. By the end, you’ll have a much clearer picture, helping you make a decision that’s right for your team and your budget.
So, what is My AskAI?
In a nutshell, My AskAI is a platform that helps you build an AI chatbot for customer support. The main goal is to let you feed the AI your company’s own content, think help center articles, internal documents, even your public website. Once it’s "trained" on that information, the bot can start answering questions from visitors on its own.
The idea is to cut down on the number of simple, repetitive tickets that land in your support queue. By providing instant answers to common questions, it frees up your human agents to focus on more complex problems. It’s also designed to work with the tools you’re likely already using, offering integrations with major helpdesk platforms like Zendesk, Intercom, and Freshdesk. This allows the AI to fit into your existing support process, ideally deflecting tickets before they ever reach a person.
A detailed breakdown of My AskAI pricing plans
My AskAI’s pricing model is mostly based on a monthly "conversation" limit that varies across a few different plans. Let’s really get into what that means and what you get for your money.
What actually counts as a “conversation” in My AskAI pricing?
This is where the fine print really matters, because a "conversation" isn’t just one customer chat from start to finish. According to My AskAI’s own documentation, the definition changes based on how you’re using the tool, which can make things tricky.
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If you’re using the My AskAI widget on your site: A ‘conversation’ covers all the questions a single user asks within a one-hour window.
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If you’re using an integration (like with Zendesk or Intercom): This is different. Here, a ‘conversation’ is used up for every 2.5 AI responses. That means each reply the AI sends eats up 0.4 of a conversation credit.
Let’s put that into a real-world scenario. Imagine a customer has a slightly tricky issue. They send a message, the AI responds. They clarify, the AI responds again. This goes back and forth five times. In total, there are 10 messages between the customer and the AI in a single ticket. With their formula, that single ticket just burned through four of your monthly "conversations." Ouch. This model can make it incredibly difficult to forecast your monthly spend and can lead to some nasty overage fees if you’re not careful.
My AskAI pricing tiers
My AskAI has two main plans for businesses: Pro and Enterprise. Here’s a look at how they compare.
The Pro Plan costs $149 per month and seems geared toward growing companies. It gives you 1,000 conversations a month, and if you go over, you’ll pay an extra $0.10 for each additional conversation. This plan gets you access to their main features, like connecting as many knowledge sources as you want and using their helpdesk integrations.
The Enterprise Plan is for larger teams and comes with custom pricing. You get everything from the Pro plan, but with volume discounts on conversations, a more hands-on "white glove" setup, a dedicated person to help you succeed, and the option to ask for custom features or integrations.
Here’s a simple table to see them side-by-side:
| Feature | Pro Plan | Enterprise Plan |
|---|---|---|
| Price | $149/month | Custom |
| Included Conversations | 1,000/month | Custom Volume |
| Overage Cost | $0.10 per conversation | Discounted Volume Pricing |
| API & Slack Access | Add-on ($49/mo) | Included (Custom) |
| AI Actions (Refunds, etc.) | Add-on ($0.05/convo) | Included (Custom) |
| Setup & Onboarding | Self-serve | White Glove Setup |
| Support | Priority Chat/Email | Dedicated Success Manager |
| This is where it’s worth shopping around, as some platforms offer more value without the nickel-and-diming. For instance, a tool like eesel AI includes key features like API access right in its Business plan and uses a more predictable model based on total interactions, so you don’t get penalized for having a slightly longer chat with a customer. |
The hidden costs and limitations of My AskAI pricing
As anyone who’s ever signed a software contract knows, the sticker price rarely tells the whole story. The real cost of a platform like My AskAI is often tucked away in add-on fees and the simple unpredictability of its billing model.
Add-on fees in My AskAI pricing can stack up quickly
Many of the features that make an AI agent genuinely useful aren’t included in My AskAI’s base Pro plan. If you want your bot to do more than just answer questions, you’ll need to open your wallet a bit wider.
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API, Slack, Teams & Zapier access: For most teams trying to automate workflows, this is a must-have. It’s an extra $49 every month.
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AI Actions: Want your bot to actually do things, like process a refund or cancel a subscription? That’ll be an extra $0.05 for every single conversation that uses an action.
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Automatic tagging: If you want the AI to help organize your support queue by automatically tagging tickets, that’s another $0.05 per tag.
These little fees might not sound like much on their own, but they add up fast. Let’s say your team handles 3,000 conversations in a month, and all of them use an AI action to tag the ticket and process a status update. That’s an extra $150 right there, which doubles the cost of the Pro plan before you even add the $49 for API access.
How My AskAI pricing unpredictability makes budgeting a nightmare
The biggest headache with per-conversation or per-resolution pricing is the complete lack of predictability. Your support costs are tied directly to how many people need help. Did your marketing team just launch a successful campaign? Did you just release a new feature? Even a small bug can cause a sudden spike in customer questions, and your AI support bill will spike right along with it.
This model basically punishes you for growing and for having customers who want to engage with you. You can find yourself in the strange position of hoping for fewer customer interactions just to keep your costs under control, which is the exact opposite of what a support tool should help you achieve.
In contrast, a more predictable model gives you peace of mind. For example, eesel AI’s plans are built around a generous number of monthly AI interactions, which covers any AI reply or action. You aren’t charged more if a customer needs five messages to get their answer instead of one. This lets you provide great, thorough support without constantly worrying about the cost of every single message.
Limited control and rollout confidence with My AskAI pricing
When you can’t guess your costs, it’s really tough to roll out a new tool with confidence. Without a solid way to test the AI’s performance and estimate how many "conversations" you’ll use each month, you’re pretty much just guessing. You have to launch it and hope the first bill isn’t a shock, which is a risky way to manage a budget.
Some tools have found a way to solve this problem directly. For example, eesel AI includes a powerful simulation mode. You can run it on thousands of your past support tickets to get a highly accurate forecast of resolution rates and, more importantly, your costs. This way, you know exactly what you’re getting into before a single customer ever talks to the bot, giving you the confidence to deploy it effectively.
Beyond My AskAI pricing: what to look for in an AI support agent’s pricing
To avoid these kinds of surprises and find a tool that will actually support your team, here are four key things to look for in any AI pricing model.
1. Predictability and transparency
Honestly, the best pricing models are the ones you barely have to think about. Look for platforms that offer clear, flat-rate plans without weird formulas for what counts as a "resolution" or "conversation." You should be able to glance at a pricing page and know, with confidence, what your bill will look like. No surprises.
2. All-inclusive features
Pay close attention to what’s actually in the plan versus what’s an add-on. Essential functions that you need to run an effective support team, like API access, automated triage, and key integrations, shouldn’t be locked behind an extra paywall. A platform that bundles these features into its standard plans offers way better value in the long run.
3. A way to test and roll out confidently
A good provider should give you the tools to test the waters before you dive in. Look for features like a simulation mode that lets you see how the AI will handle your real-world tickets. You should also have the option to roll out the AI in stages, maybe just on one channel or for specific types of questions, so you can watch how it does and make tweaks along the way.
4. Scalability that doesn’t penalize growth
Your AI tool should help you grow, not become a tax on your success. A pricing model based on your overall capacity (like a total number of AI interactions) is much more business-friendly than one that charges you for every single customer chat. This keeps your costs predictable, even when your ticket volume is on the rise.
eesel AI was designed around these ideas: transparent pricing that’s easy to understand, an all-inclusive Business plan, a unique simulation mode for stress-free testing, and costs that don’t balloon unexpectedly as you get bigger.
My AskAI pricing: Find a partner with predictable pricing
My AskAI’s pricing can work for some, but its per-conversation model, coupled with extra fees for key features, can create a lot of financial uncertainty. When you’re trying to scale your support operations, the last thing you need is a tool that gets more expensive the more your customers need your help.
Ultimately, the best approach is to find an AI partner that offers a transparent, predictable, and scalable pricing model. The right tool should give you full control over your support workflows and your budget.
Ready for an AI support agent with clear, predictable pricing and real control? eesel AI lets you simulate performance on your past tickets and roll out with total confidence. Start your free trial or book a demo today.
Frequently asked questions
The main issue is the lack of predictability. Because you’re charged per "conversation", which can be as little as 2.5 AI replies, your monthly bill can spike if customer support volume increases, making budgeting very difficult.
Essential features like API access or the ability for the AI to perform actions (like refunds) are not included in the base Pro plan. These add-ons cost extra per month or per conversation, which can significantly increase your total monthly bill above the sticker price.
The Enterprise plan offers custom volume discounts, which can certainly help reduce per-conversation costs. However, it is still based on the same usage model, so you may face similar predictability challenges unless you negotiate a plan that accounts for fluctuating support needs.
When used with an integration like Zendesk, every 2.5 AI responses count as one "conversation" credit. This means a single customer ticket with several back-and-forth messages can quickly use up multiple conversation credits from your monthly allowance.
Your costs are tied directly to customer engagement. A new product launch, marketing campaign, or even a minor bug can cause a surge in questions, which directly translates to a higher bill due to the per-conversation charges and overage fees.
