Trying to pick the right AI tool for your support team can be a real headache. There are a ton of options out there, and so many of them have confusing pricing that makes it impossible to guess what your bill will look like each month. It's a common problem: you just want a tool that helps your team without having to stress about surprise fees after a busy week.
My AskAI is one of those tools you've probably heard of. It helps businesses build custom AI chatbots using their help docs and other content. The promise is simple: turn your knowledge base into an interactive assistant. But is it really the best choice for a support team that's growing?
Let's cut through the noise. This guide gives you a straight-up look at My AskAI, breaking down its features, pricing, and where it falls short, so you can decide if it's right for you.
What is My AskAI?
So, what's the deal with My AskAI? In a nutshell, it's a platform that lets you create an AI assistant from your own content. You can feed it PDFs, Word docs, text files, or just give it links to your website, and it turns all that static info into a chatbot. The goal is to make your existing knowledge base interactive, letting customers or your own team ask questions and get answers instantly instead of digging through articles.
It's designed to be a pretty straightforward way for companies to offer 24/7 help for common questions. You can stick the chatbot on your website or hook it up to tools you already use, like Zendesk, Intercom, or Slack, to handle questions right where they come in. For teams just dipping their toes into AI to deflect simple, repetitive stuff, it gets the job done.
Example of a chatbot demonstrating the My AskAI pricing value proposition.A deep dive into My AskAI pricing plans
This is where things can get a little messy. When you look into My AskAI pricing, you'll see it’s a subscription model with different tiers based on how much you use it. This sounds fair on the surface, but it has a big catch that many support managers complain about online: usage-based pricing can lead to some wild, unpredictable bills. If you have a busy month with lots of customer questions, your costs could shoot up unexpectedly.
Their pricing is tied to the number of "resolutions" or "questions" the AI handles. The logic is there, but it means you're basically paying a penalty for automating successfully. The more tickets your AI deflects, the more you owe.
Their customer service plans generally look something like this:
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Essentials Plan: Around $89/month, this gets you no-code integrations, multilingual support, and basic analytics, but with a cap on resolutions. It’s built for small teams just starting out.
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Pro Plan: At about $149/month, you get more advanced features like live data access and better analytics, plus a higher cap on resolutions. This is aimed at growing businesses.
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Custom/Beast Plan: For this, you have to talk to them for a price. It offers unlimited usage and premium support, making it an option for large companies with a huge number of tickets.
| Feature | Essentials Plan | Pro Plan | Custom/Beast Plan |
|---|---|---|---|
| Price | ~$89/month | ~$149/month | Custom Pricing |
| Target User | Small teams | Growing businesses | Large enterprises |
| Resolutions | Capped | Higher cap | Unlimited |
| Key Features | No-code integrations | Live data access | Premium support |
| Multilingual support | Advanced analytics | Unlimited usage | |
| Basic analytics | |||
| The big problem here is predictability. It's tough to budget when you're just guessing what your usage will be. You might even hesitate to automate more of your support because you're worried about driving up the cost. |
This video explains the pitfalls of AI resolution-based pricing models like the one used for My AskAI pricing, which can lead to unpredictable costs.
It’s a totally different philosophy from a tool like eesel AI, which was created to fix this exact issue. eesel AI offers flat, predictable monthly plans. They never charge you per resolution. This means you can automate as many tickets as you want without worrying about a surprise invoice, giving you predictable costs and the freedom to get the most out of your investment.
My AskAI pricing: Core features and functionality
Okay, so what do you actually get for the My AskAI pricing? The platform is built around a few key functions to get a simple chatbot running.
Knowledge source management
My AskAI learns from the content you give it. You upload documents, copy and paste text, or point it to your help center, and the AI uses that to answer questions. It’s a decent first step for getting your knowledge in one place.
A view of the knowledge source management included in the My AskAI pricing.But this method has a pretty big blind spot. It only knows what's in your perfectly written, static help articles. Let’s be real, your most valuable knowledge isn't in a polished FAQ; it's buried in the thousands of real conversations your team has already had with customers. This is where a more advanced tool like eesel AI really shines. Instead of just reading docs, eesel AI can train on your entire helpdesk history right away. It picks up your brand's voice, understands the little details of common problems, and learns what a great answer actually looks like, all from day one.
Integrations and deployment
My AskAI can connect with popular support platforms like Zendesk and Freshdesk, and you can pop it onto your website as a chat widget. Having these connections is definitely a good thing, as it helps the bot work within your existing setup.
An overview of platform integrations available with My AskAI pricing plans.But there’s a big difference between a simple connection and a true workflow integration. My AskAI's integrations are mostly about passing information back and forth. In contrast, eesel AI offers deep, one-click integrations that let it become a real part of your team. It doesn't just answer questions; it can actually do things in your helpdesk, like automatically tag tickets, send issues to the right department, or close tickets after they're resolved. It just slides into your current process without making you rebuild everything.
Customization and ease of use
One of My AskAI's strong points is its user-friendly setup. It’s made for people who aren’t developers to build and customize a chatbot without writing code. You can tweak the colors and style to match your brand, which is nice for getting started quickly.
An easy setup is great, but real confidence comes from knowing how your AI will behave before it talks to your customers. This is where eesel AI's simulation mode makes a huge difference. It lets you test your AI agent on thousands of your past tickets in a safe environment. You can see exactly how it would have responded to real customer issues, get solid predictions on your resolution rates, and figure out how much money you'll save. It's a risk-free way to feel good about hitting the "go live" button, something simpler tools just don't offer.
Key limitations and a better alternative
When you line it all up, the picture becomes pretty clear. My AskAI is a solid tool for one specific job: creating simple Q&A bots from a pile of documents. But for support teams that are growing and need more power, control, and predictable costs, its limits start to show.
Here’s a quick rundown of the differences:
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On Pricing: My AskAI is usage-based, so your bill can change every month. An alternative like eesel AI offers predictable monthly plans with no per-resolution fees.
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On Knowledge: My AskAI learns from documents you manually upload. eesel AI learns automatically from all your past tickets, macros, and connects to your knowledge sources like Google Docs and Confluence.
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On Automation: My AskAI mostly just answers questions. eesel AI provides deep workflow automation, so it can tag, triage, escalate, and perform other actions right inside your helpdesk.
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On Confidence: With My AskAI, you pretty much have to test it live with customers. With eesel AI, you can run a risk-free simulation on your historical data to see how it will perform before you launch.
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On Setup: My AskAI is easy to set up for basic bots. eesel AI is also completely self-serve, letting you set up and launch even advanced features without needing to sit through a sales demo.
| Feature | My AskAI | eesel AI |
|---|---|---|
| Pricing Model | Usage-based (per resolution) | Flat, predictable monthly plans |
| Cost Predictability | Low (costs vary with usage) | High (fixed monthly cost) |
| Knowledge Sources | Manually uploaded documents & links | Automatically learns from past tickets, macros, and connected knowledge bases |
| Automation Level | Simple Q&A and information passing | Deep workflow automation (tagging, triage, closing tickets) |
| Pre-Launch Testing | Limited to live testing | Risk-free simulation on historical ticket data |
| Setup | Easy, no-code setup for basic bots | Self-serve setup for both basic and advanced features |
| For any modern support team, an AI that learns from real conversations and automates internal tasks isn't just a nice feature, it's essential. An AI that only knows what's in your help center is working with one hand tied behind its back. An AI that understands the context from thousands of past tickets can give much more accurate and helpful support. |
My AskAI pricing: Moving beyond basic chatbots
While the My AskAI pricing model and features can work for simple cases, they create real problems with cost predictability and depth for teams that are serious about improving their support. An AI that costs you more the better it does its job just doesn't make sense in the long run.
The future of AI in customer support is about more than just answering questions from a doc. It's about understanding customer history, automating workflows intelligently, and constantly learning from every conversation.
If you're ready for an AI solution that gives you full control, predictable costs, and can be up and running in minutes, you should explore what you can build with eesel AI.
Frequently asked questions
My AskAI pricing is usage-based, meaning your monthly bill fluctuates depending on the number of "resolutions" or "questions" handled by the AI. This makes budgeting challenging, as costs can increase unexpectedly during busy periods.
My AskAI offers an Essentials Plan (around $89/month) for basic features and a cap on resolutions, a Pro Plan (about $149/month) with more advanced features and a higher resolution cap, and a custom Beast Plan for unlimited usage, with pricing requiring direct inquiry.
My AskAI pricing is primarily tied to the number of "resolutions" or "questions" the AI processes. If customer interaction increases, your usage goes up, directly leading to a higher monthly bill because you pay more for automating more tasks.
While My AskAI is good for basic Q&A, its pricing model and limited learning capabilities (static documents only) may not offer optimal value for teams needing deep automation, learning from historical conversations, or predictable costs.
My AskAI pricing is usage-based, which contrasts with alternatives like eesel AI that offer flat, predictable monthly plans without per-resolution fees. This allows for unlimited automation without surprise invoices.
The primary factor to be aware of with My AskAI pricing is the usage-based model, where increased customer queries or AI resolutions directly drive up your costs. This isn't a "hidden" charge, but an inherent part of their unpredictable cost structure.
