The 6 best Markprompt AI alternatives in 2025

So, you’re using Markprompt to power your AI chat and support. It’s a solid tool, but you might be getting the feeling that there’s something better out there for your team. Maybe you’re bumping up against the need for deeper integrations, a pricing model that doesn’t make you nervous every time you have a busy month, or a platform you can actually set up yourself without a multi-week sales process.

If that’s you, you’re in the right place. We’ve spent the time digging into the top Markprompt AI alternatives on the market. We’ll lay out a straightforward comparison based on what really matters, so you can find the right tool to automate your support and make your customers happy.

What are AI customer support platforms anyway?

Let’s get on the same page. At the end of the day, AI customer support platforms are tools that use artificial intelligence (specifically, large language models or LLMs) to handle customer service tasks. Think of them as a new team member who can read, understand, and answer customer questions in a flash.

Their main job is to connect to all of your company’s knowledge, help articles, product docs, old support tickets, internal wikis, you name it. By learning from all that information, they can give accurate answers around the clock. These tools show up in a few different forms, like chatbots you can embed on your site, assistants that help your agents inside platforms like Zendesk or Intercom, or even internal bots for questions in Slack or Microsoft Teams.

Our criteria for picking the best Markprompt AI alternatives

Not every AI platform is created equal. To find the truly useful ones, we judged them based on what support teams actually need to get their jobs done. Here’s what we cared about:

• Can you set it up yourself? We looked for tools you can get running quickly without being forced into a developer queue or a long series of sales calls. We gave extra points to platforms that are genuinely self-serve and let you see results in hours, not months.

• Does it connect to your other tools? A great AI tool should fit into your workflow, not blow it up. It needs to plug into your helpdesk, chat tools, and knowledge bases without a massive headache.

• Can you control it? You need to be able to tweak the AI to match your brand’s voice. We looked for tools that let you define what it can and can’t answer, and even give it special jobs to do, like looking up an order status.

• Does it learn from everything? How well can the tool learn from all your scattered knowledge? The best ones can pull insights from messy sources like past support tickets, Confluence pages, and random Google Docs to give complete answers.

• Is the pricing clear? We focused on platforms with simple, flat-fee pricing instead of confusing pay-per-answer models that can lead to a surprise bill at the end of the month.

A quick comparison of the top Markprompt AI alternatives

For those who just want the highlights, here’s a quick side-by-side look at how the best Markprompt AI alternatives compare.

Tool	Best For	Key Feature	Pricing Model	Self-Serve Setup?
eesel AI	Teams wanting a powerful, self-serve tool that works with their existing helpdesk.	Simulating AI on past tickets before going live.	Flat monthly fee (no per-resolution costs).	Yes, go live in minutes.
Decagon	Enterprises needing generative AI agents that can handle complex tasks.	Generative responses and actions without decision trees.	Custom/Quote-based.	No, requires demo.
Zendesk	Teams already using the Zendesk ecosystem looking for a native AI solution.	Deep integration with Zendesk Suite.	Add-on to existing Zendesk plans.	Yes, within Zendesk.
DeepConverse	Businesses focused on automating answers from an existing knowledge base.	Using knowledge articles for automation.	Custom/Quote-based.	No, requires demo.
Kodif	Support teams wanting an AI copilot to help human agents.	AI-suggested responses and task automation.	Custom/Quote-based.	No, requires demo.
Humanloop	Developers who need to fine-tune and test different prompts and models.	LLM evaluation and fine-tuning engine.	Usage-based.	Yes, developer-focused.

A detailed look at the 6 best Markprompt AI alternatives

Alright, let’s get into the details of what makes each of these platforms a solid choice.

1. eesel AI: A powerful and simple choice among Markprompt AI alternatives

eesel AI is an AI platform built for support teams who want serious automation without having to switch helpdesks or change how they work. It connects directly to the tools you already use, like Zendesk, Freshdesk, Intercom, Slack, and Confluence, pulling all your knowledge together to start helping customers right away.

Why it’s a great Markprompt alternative:

What makes eesel AI stand out is that it’s built for practical, everyday use and you can get it working yourself, fast.

• Truly self-serve: You can forget about mandatory demos and lengthy sales pitches. With eesel AI, you can sign up and have a working AI agent running in just a few minutes. This is a huge difference compared to other tools that make you go through a whole sales and onboarding process.

• Simulate before you go live: This feature is pretty unique. eesel AI can run a simulation using thousands of your past support tickets. It gives you a clear report on how well it would have performed and its resolution rate before it ever interacts with a real customer. It takes all the guesswork out of launching an AI agent.

• Learns from all your knowledge: eesel AI doesn’t just scan your polished help articles. It digs into your past support conversations to learn your brand voice and find common solutions. It also connects to internal docs in places like Google Docs and Notion, making sure its answers are always based on the full picture.

• Clear pricing: The pricing is straightforward. You pay a flat monthly fee, and there are no extra charges per resolution. That means you can handle more support volume without stressing about a massive bill.

Pros & Cons:

• Pros: Go live in minutes, simulates performance on your past tickets, connects with over 100 tools, no per-resolution fees.

• Cons: It’s a newer tool compared to some of the long-standing names in the space.

Pricing:

The Team plan starts at $299/month. For the Business plan, which includes training on your past tickets and custom actions, it’s $799/month. You can also get a 20% discount if you pay annually.

2. Decagon: An enterprise-grade choice among Markprompt AI alternatives

Decagon is aimed at large companies that need more than a simple Q&A bot. It focuses on building AI agents that can handle complex, multi-step tasks, moving beyond rigid, pre-scripted chatbots.

Why it’s on the list:

Its main strength is its ability to connect to backend systems through APIs to get things done, like processing a return or checking on an account status. This makes it a serious tool for companies looking for deep automation that ties into their core business processes.

Limitations to consider:

Decagon is built for the enterprise, which means you can’t just sign up and start using it. You have to go through a sales demo and a guided setup, which can be a slow process. It’s a very different feel from a tool like eesel AI, where you can be up and running on your own in an afternoon. The pricing is also not public, which makes it tough for teams who need to plan their budget ahead of time.

Pros & Cons:

• Pros: Very capable generative agents, can integrate with backend systems via API.

• Cons: Not self-serve (you have to book a demo), opaque pricing, likely a long setup time.

Pricing:

Available upon request.

3. Zendesk: A top Markprompt AI alternative for Zendesk teams

If your company runs on Zendesk, then Zendesk AI is the most natural fit. It’s the native AI layer for the whole suite, and its main draw is how smoothly it fits into the Zendesk agent workspace, ticketing, and reporting you’re already familiar with.

Why it’s on the list:

For teams that are all-in on Zendesk, it’s an easy and logical choice. You can turn it on with a few clicks, and it feels like a part of the platform you use every day.

Limitations to consider:

The biggest issue here is that Zendesk AI is a bit of a walled garden. It primarily learns from content that lives inside Zendesk, like your help center articles. This makes it really hard to pull in important information from other places, like conversations in Slack, project plans in Confluence, or notes in Google Docs. This can create blind spots and lead to incomplete answers. In contrast, tools like eesel AI for Zendesk are designed to connect to all your knowledge, no matter where it’s stored.

Pros & Cons:

• Pros: Native integration with Zendesk, feels like part of the existing workspace.

• Cons: Mostly limited to knowledge stored within Zendesk, not as flexible if you use a lot of different tools.

Pricing:

It’s an add-on to existing Zendesk Suite plans, starting at $25/agent/month.

4. DeepConverse: A knowledge base-focused Markprompt AI alternative

DeepConverse is a tool that focuses on one thing and does it well: it takes your existing help center articles and FAQs and uses them to automate a large chunk of your support questions.

Why it’s on the list:

It’s a good choice for companies that have already put a ton of effort into building out a great knowledge base and want to get more mileage out of that content.

Limitations to consider:

Its performance really hinges on how good your articles are. The catch is that it can’t learn from messy, unstructured data like your past support tickets, which is often where the most useful, real-world solutions are hiding. This is a pretty big gap, since the history of how your team has solved problems is an incredibly rich source of knowledge. This is where eesel AI’s ability to train directly on past tickets gives it a real edge, as it can pick up on those practical solutions automatically.

Pros & Cons:

• Pros: Great at automating answers from a knowledge base, has a smooth handover to human agents.

• Cons: Completely reliant on high-quality articles, can’t learn from past tickets, not self-serve.

Pricing:

Available upon request.

5. Kodif: A human-in-the-loop choice for Markprompt AI alternatives

Kodif takes a slightly different approach. It’s designed to help your human support agents, not completely replace them. It acts as an "AI copilot," giving agents response suggestions, handling boring tasks, and finding the right information to help them close tickets faster.

Why it’s on the list:

It’s a nice middle ground for teams that want to start using AI without jumping straight into full automation. It can help your agents be more productive and consistent.

Limitations to consider:

While it’s a great agent-assist tool, its ability to work on its own might not be as strong as platforms built for full automation from the ground up. If your main goal is to reduce ticket volume, a more powerful, autonomous agent might be what you need. And like a few others on this list, you have to go through their team to get it set up.

Pros & Cons:

• Pros: Strong features for helping human agents, generates personalized responses.

• Cons: Less focused on full automation, not self-serve, custom pricing.

Pricing:

Available upon request.

6. Humanloop: A developer-focused Markprompt AI alternative

Humanloop is a different beast altogether. It’s aimed at a technical crowd, developers and data scientists. It’s not a ready-to-go support tool but a platform for testing, evaluating, and fine-tuning large language models like GPT-4 and Claude.

Why it’s on the list:

If you have engineers ready to build a completely custom AI support solution from scratch, Humanloop gives them the tools they need for prompt engineering, A/B testing, and getting the most out of the models.

Limitations to consider:

This is not a tool for your support team to just pick up and use. Building a bot with Humanloop takes a lot of coding and data science know-how to develop, integrate, and keep it running. For a support manager who needs a solution that works now, a platform like eesel AI offers a lot of the same power and control without requiring an engineering team.

Pros & Cons:

• Pros: Fantastic for A/B testing prompts, powerful for fine-tuning models.

• Cons: Requires deep technical expertise, not an out-of-the-box solution for support teams.

Pricing:

Pricing is usage-based and depends on how many API calls you make.

How to choose the right Markprompt AI alternatives for you

Okay, that’s a lot of options. Don’t worry, you can figure out the right fit by asking a few key questions.

• What’s your main goal? Are you trying to deflect tickets and reduce your overall volume, or are you looking for an AI assistant to make your human agents more efficient? For end-to-end automation, a tool like eesel AI is a strong contender. For agent help, something like Kodif might be the ticket.

• How fast do you need this to work? Do you have months to spend on implementation, or do you need something that shows its value this week? If you need to move quickly, a self-serve platform like eesel AI is your best bet.

• Where is all your knowledge? Is it all in one clean help center, or is it spread out across Slack, Confluence, Google Docs, and years of support tickets? Pick a tool that can connect to all of it so you don’t get incomplete answers.

• What’s your budget look like? Do you prefer a predictable, flat monthly fee? Or are you okay with usage-based pricing that might change from month to month?

Pro Tip: Always try to find a tool that lets you run a simulation or a free trial. The only way to really know how an AI will perform is to test it on your own historical data.

The verdict: Why eesel AI is the top choice among Markprompt AI alternatives

While there are several good Markprompt AI alternatives out there, eesel AI hits a sweet spot between serious, enterprise-level power and a simple, self-serve setup.

It directly addresses the biggest headaches for support teams. You can get it live in minutes without talking to a salesperson, test it risk-free with its simulation engine, and connect all your scattered knowledge into one smart source. Add in the transparent, predictable pricing, and you have a tool that removes the usual risks and delays that come with AI projects.

For most teams looking for a powerful and flexible Markprompt alternative that’s actually easy to get started with, eesel AI is the clear choice.

Ready to see what AI can do for your support workflow? Sign up for a free eesel AI trial or book a demo with our team today.