The 5 best Markprompt AI alternatives I tested in 2025

Let’s be real, diving into the world of AI support tools feels like wading through a swamp. Every company claims their product will change your life, but once you start looking closer, most "solutions" fall into two camps: they're either too basic to be helpful or so complicated you’d need a dedicated engineering team to get them running. The promises just don't always line up with reality.

Markprompt is a great tool, don't get me wrong, especially if your team is comfortable with code. Its API-first design is perfect if you want to build a completely custom AI experience from the ground up. But what if you’re a support manager, not a developer? What if you need something working this week, not next quarter?

That’s exactly why I put this list together. I wanted to find the best Markprompt AI alternatives for teams who care about getting things done fast and having full control over their tools. After digging in and testing the main players, I've landed on five platforms that each bring something different to the table, with one that I think is the clear winner for teams who want it all without the technical overhead.

What are these Markprompt AI alternatives?

Before we jump in, let’s get on the same page about what these tools actually do. We’re not talking about those old, clunky chatbots that can only follow a simple script. Modern AI support platforms are way more sophisticated. They connect to all your company's knowledge, tapping into your help center, internal wikis, and even old support tickets to learn how you operate. They also plug right into the helpdesk you already use, whether that's Zendesk, Intercom, or something else.

Their main job is to handle the frontline of customer support. They can give customers instant answers around the clock, draft replies to help your agents work faster, and take care of repetitive tasks. They run on generative AI and Large Language Models (LLMs), which is really just a technical way of saying they can have surprisingly natural conversations based on your company’s specific information. The whole point is to offer accurate support that still feels personal and on-brand.

How I picked the best Markprompt AI alternatives

I didn’t just randomly pick these tools. I judged them based on a few things that I think are absolutely essential for any support team looking to bring in AI.

• Getting started quickly: How fast can you get the tool set up and actually see it making a difference? I looked for platforms you could genuinely set up yourself, without getting stuck in a six-month sales and implementation cycle.

• Control and customization: Can you easily tell the AI what to do and how to sound? I leaned towards tools with simple workflow builders and prompt editors that you don't need a computer science degree to figure out.

• Connecting to your knowledge: How well does it pull information from all your company's documents, not just a single, perfect help center? The best tools can bring together knowledge from scattered Google Docs, Confluence pages, and more.

• Safe testing: Does the platform give you a way to test the AI before you unleash it on your customers? A solid simulation mode is a must for building confidence.

• Clear pricing: Is the pricing easy to understand? I gave extra points for simple, flat-rate plans instead of confusing "per-resolution" fees that basically punish you for being successful.

Markprompt AI alternatives: A quick comparison

For a quick look, here’s how the top platforms compare based on what matters most.

Tool	Best For	Ease of Setup	Key Differentiator	Pricing Model
eesel AI	Teams wanting fast, self-serve setup and total workflow control.	Minutes (One-click integrations)	Simulation mode & trains on past tickets instantly.	Flat monthly fee (No per-resolution cost)
Forethought	Enterprise teams needing a powerful, all-in-one solution.	Months (Requires sales & onboarding)	Advanced AI trained on large datasets.	Custom Quote (Often usage-based)
Decagon	Companies looking for generative AI agents that can take action.	Weeks (Requires setup)	Focus on AI agents performing tasks via APIs.	Custom Quote
Kodif	Teams focused on automating ticket resolution workflows.	Weeks (Requires integration work)	Advanced tools for equipping human agents.	Custom Quote
Zendesk AI	Businesses already deeply invested in the Zendesk ecosystem.	Days (Native integration)	Seamlessly embedded within Zendesk Suite.	Add-on to Zendesk plans

A closer look at the 5 best Markprompt AI alternatives in 2025

Here’s a more detailed breakdown of each platform, including what they do well and where they might not be the best fit.

1. eesel AI

eesel AI was my top pick for teams that want real AI power without all the enterprise-level baggage. It’s a truly self-serve platform that connects to your existing tools, so you can get up and running in minutes. The first thing that impressed me was its ability to pull knowledge from everywhere, including past tickets, internal docs on Confluence or Google Docs, and your public help center. It uses all that info to power its AI Agent, an agent-side Copilot, and a customer-facing Chatbot.

Why it's a great Markprompt alternative:

While Markprompt is built for developers, eesel AI is made for support teams. You can build, test, and launch complex AI workflows without writing a single line of code. The best part, for me, is the simulation mode. Before you go live, you can test the AI on thousands of your past tickets to see exactly how it would have replied. This gives you a clear forecast of its performance and automation rate, taking all the guesswork and anxiety out of the launch.

eesel AI's simulation mode allows you to test your AI on past tickets before going live.

Pros:

• Go live in minutes: The one-click helpdesk integrations are the real deal. You can be set up in the time it takes to grab a coffee.

• Total workflow control: A visual editor lets you map out exactly which tickets get automated and what the AI is allowed to do, from tagging tickets to looking up order info.

• Transparent pricing: The monthly plans are predictable, so no ugly surprises. You pay a flat rate, not a fee for every ticket your AI helps with.

Cons:

• Since it’s a newer platform, it might not have every single niche feature that some legacy systems have built up over the past decade.

• The number of integrations and settings can feel a bit much at first, but their setup guides are actually pretty helpful.

Pricing:

Starts at $299/month for the Team plan, which covers up to 1,000 AI interactions.

2. Forethought

Forethought is one of the heavyweights in the AI support world, and you’ll find it at a lot of large companies. They offer a whole suite of tools to handle automation, ticket routing, and agent assistance. There's no doubt that their AI is powerful and can manage a wide range of customer problems.

Why it's on the list:

It's a mature, comprehensive platform that has been proven to work at a massive scale. If you're a big enterprise with a healthy budget and don't mind a long implementation project, it's definitely worth a look.

Pros:

• Its AI models are powerful and generally very accurate.

• Offers a full suite of tools that covers just about everything in the support lifecycle.

• Has deep integrations with major platforms like Salesforce and Zendesk.

Cons:

• The setup is the complete opposite of self-serve. It almost always involves a long sales process and an implementation project that can take months.

• The pricing is a total black box. You have to sit through a demo to get a custom quote, which is often usage-based and out of reach for smaller businesses.

• It's not built to empower non-technical teams; you'll likely depend on their professional services for setup and any future changes.

Pricing:

Custom quote only; requires a demo.

3. Decagon

Decagon bills itself as a platform for creating true "AI agents" that can actually do things, not just spit out answers. It connects to your knowledge and APIs to handle issues from start to finish, which is pretty similar to Markprompt's developer-first approach.

Why it's on the list:

Decagon is pushing the envelope on action-oriented AI. It’s designed for teams who want their AI to do more than chat, like processing a refund or updating a user's account details.

Pros:

• It’s great at generating fresh responses instead of just using pre-written replies.

• It can connect to your other tools via APIs to perform tasks and complete workflows.

• The AI is designed to keep learning and improving from its interactions.

Cons:

• Connecting it to your own APIs can require a good bit of technical work, putting the task back on your engineering team.

• There's no self-serve setup process, so you're locked into a guided onboarding.

• It doesn’t have a clear simulation mode, so it's hard to safely test complex actions before letting the AI interact with customer accounts.

Pricing:

Custom quote only.

4. Kodif

Kodif is another AI platform that's focused on automating ticket resolutions. It takes a practical approach by offering tools for both full automation and for helping human agents, which is a good fit for many teams.

Why it's on the list:

Its dual focus on helping human agents while also automating tickets is a smart way to go. It lets teams ease into AI, making their current agents more efficient before handing over more responsibility to the bot.

Pros:

• A strong focus on agent assistance can really help with team adoption and morale.

• It works across multiple channels, including chat, email, and social media.

• It offers conversation analytics to help you spot trends and improve your support.

Cons:

• It doesn't put as much emphasis on the first, most important step: pulling together all your scattered knowledge.

• The onboarding feels more like a guided setup than a true self-serve experience where you can just sign up and go.

• You won't find pricing on their website, which can be a turn-off for teams who just want a straightforward answer.

Pricing:

Custom quote only.

5. Zendesk AI

For the millions of teams already working inside Zendesk every day, Zendesk AI is the most obvious choice. It's the native AI built right into the platform you already know. It can help with things like intelligent triage, powering bots with your existing macros and help articles, and providing agent-assist tools.

Why it's on the list:

At the end of the day, convenience is a huge factor. For teams that are all-in on Zendesk, this is the easiest option to switch on since there's nothing new to integrate.

Pros:

• The integration is flawless for existing Zendesk customers.

• It uses your existing Zendesk data (macros, help articles) right away.

• The interface is already familiar to your agents, so there’s not much of a learning curve.

Cons:

• It locks you into the Zendesk ecosystem. If you ever think about switching helpdesks, you lose your AI investment.

• It’s not great at connecting to external knowledge that lives outside of Zendesk, like company wikis in Notion or Google Docs.

• It’s generally more rigid and less customizable than a dedicated AI platform like eesel AI, which is built from the ground up to be more flexible.

Pricing:

Available as a paid add-on to existing Zendesk Suite plans.

This video explores how AI is revolutionizing customer support, a key consideration when choosing between Markprompt AI alternatives.

A few key things to think about when choosing between Markprompt AI alternatives

Picking the right platform can feel like a big deal, but if you stick to a few core ideas, you’ll make a good choice.

Don't replace, integrate

Your helpdesk is your team's command center. Look for an AI platform that plugs into it smoothly, like eesel AI does, instead of one that makes you move your entire operation. This will save you months of headaches.

Simulation isn't optional

Would you trust a new agent with your customers without any training? Probably not. The same goes for AI. Any platform that doesn’t have a strong simulation mode is asking you to fly blind. You should be able to test the AI on thousands of your real past tickets to see how it performs first.

Watch out for hidden costs

Per-resolution pricing sounds good at first, but it can backfire when you get a spike in tickets or as your company grows. This model essentially penalizes you for scaling. Look for predictable, flat-rate pricing so your costs don’t get out of hand.

Self-serve should be the standard

If you have to schedule a meeting with a salesperson just to see the product, that tool probably isn't built for a modern, fast-moving team. Go for tools that let you sign up, get everything configured, and go live completely on your own time.

The best Markprompt AI alternatives are the ones you can actually control

While Markprompt is a fantastic tool for teams with developers, the best alternatives for most support leaders are the ones that give you control without making you sacrifice speed or transparency.

Big enterprise solutions like Forethought and Decagon are powerful, but they come with slow, complicated setups and mystery pricing. Zendesk AI is convenient if you’re already a customer, but it's ultimately less flexible and less capable than a dedicated platform.

This is where eesel AI really shines. It offers the power of an enterprise tool, unifying all your knowledge, letting you build custom workflows, and providing deep analytics, but with the simplicity of a modern, self-serve platform. For teams that want to get started today, have fine-grained control over their AI, and avoid getting locked into a contract or surprised by a bill, it's the clear winner.

Ready to see how fast you can automate your support? Try eesel AI for free and you can have your first AI agent running in under 10 minutes.