Lyro AI pricing (2025): A complete breakdown

Tidio’s Lyro is one of the more popular conversational AI agents out there, built to help teams automate their customer support. The goal is simple: let the AI handle the common questions so your human agents can focus on the trickier, more nuanced problems. But like with any AI tool, figuring out the real cost can feel like you're trying to solve a riddle. You're faced with different plans, hidden limits, and confusing terms. What counts as "one conversation," anyway? And what features are you actually paying for?

This post is here to cut through the noise. We're going to give you a complete, no-fluff look at Tidio's Lyro AI, breaking down its features, what it can do, and where it falls short. Most importantly, we’ll dive deep into the Lyro AI pricing structure, from its limited free trial to its paid plans, so you can figure out if it’s the right fit for your business.

What is Tidio's Lyro AI?

Lyro is Tidio’s own AI agent, made to provide 24/7 automated support through conversations that feel, well, human. Unlike the old-school, rule-based chatbots that follow a rigid script, Lyro uses natural language processing (NLP) to understand what customers are actually asking and respond on the fly. It runs on Anthropic’s Claude model, not ChatGPT, which Tidio markets as a more trustworthy and "harmless" large language model.

Its main job is to answer frequently asked questions by pulling information from a knowledge base you set up. The whole point is to cut down on the number of tickets your team has to deal with. It's also important to know that Lyro is different from Tidio’s other automation feature, "Flows." Flows are great for building those structured, decision-tree bots (think, "If a customer clicks this, say that"). Lyro, on the other hand, is built for more free-flowing conversations where it has to figure out what a user really means.

Key features of Lyro AI

An AI agent is only as good as the information it’s fed. Lyro’s performance is directly linked to the quality of its knowledge sources. Let's dig into how it learns and what it can do with that information.

Knowledge sources: The brain behind the bot

Lyro's accuracy really depends on the data you give it. If your information is clear, complete, and up-to-date, Lyro will probably do a good job. If it’s sparse or outdated, you’re going to have a bad time. Here are the main ways you can train it:

• Website Content: You can point Lyro to a specific URL or have it scan your whole website. But be aware, the standard scan is capped at just 60 pages. If you have a larger site, it might miss a whole chunk of your content.

• Manual Q&A: You can add question-and-answer pairs one by one. This gives you a lot of control over the answers, but it can be incredibly tedious to build out and keep updated.

• File Imports: You can upload a CSV file with your questions and answers. Each file is limited to 500 entries, so if you have a massive knowledge base, you’ll have to chop it up into multiple files.

• Help Center Integrations: Lyro can pull public articles directly from a Zendesk Help Center. But if you use other platforms like Intercom or Gorgias, it’s not as straightforward. You'll need to contact Tidio's support team to manually import your ticket history, which adds an extra, slightly clunky step to the setup process.

While these options give you a place to start, they put all the work on you to get your knowledge perfectly curated and formatted. If you're looking for something more hands-off, a platform like eesel AI offers a more unified and frankly, more powerful, solution. It automatically trains on all your company's knowledge, from historical help desk tickets and macros to internal docs in Confluence or Google Docs. It learns your business’s unique voice and context right from the get-go, without you having to manually prep and import data.

Conversational skills and language support

Lyro is pretty decent at understanding the flow of a conversation. If a user's question is a bit vague, it can ask for clarification, which helps it give a better answer. This makes the whole experience feel a lot more natural than talking to a rigid, scripted bot.

One of its best features is its multilingual support. It can automatically detect and reply in over 45 languages, which is a huge benefit for businesses with customers all over the world. You don’t have to build a separate bot for every language. Lyro also has a "Guidance" feature that lets you use prompts to tweak its personality. You can tell it to be friendly, neutral, or formal to make sure it matches your brand’s voice.

Advanced capabilities

A modern AI agent needs to do more than just talk; it needs to take action. Lyro has a feature called "Actions" that lets it connect to other tools and actually perform tasks for the customer.

Lyro Actions: Connecting to your other tools

Lyro Actions are what turn Lyro from a simple Q&A bot into a genuinely helpful support agent. By connecting to your other business systems through an API, Actions let Lyro perform tasks in real-time. This is where you start to see some serious automation.

Here are a few things you could build with Actions:

• Check order status: A customer asks, "Where's my order?" and Lyro can look it up in your Shopify or other e-commerce platform.

• Update shipping details: If an order hasn't shipped yet, Lyro could help a customer change their delivery address.

• Qualify leads: It can ask a few questions to see if a website visitor is a good lead and then zap that info over to your CRM.

You set up Actions using a visual, no-code editor, so you don't need to be a developer to use it. You can map out the steps the AI should take, what info it needs from the user, and how it should respond with the data it gets back.

Here's a quick rundown of how a simple "Check Order Status" action might play out:

1. A customer asks about their order.

2. Lyro recognizes the request and kicks off the "Check Order Status" Action.

3. It then asks the customer for their order ID.

4. Once it gets the ID, Lyro makes an API call to your e-commerce system.

5. It grabs the order status and relays it back to the customer in the chat.

Handoff and escalation rules

No AI is flawless, and there will always be moments when a human needs to jump in. Lyro has handoff controls that let you decide how and when a conversation gets passed to a live agent. You can create rules for different situations, like if the AI can't find an answer or if the customer just flat-out asks to speak to a person.

You can also customize these rules for when your team is online or offline. For example, during business hours, Lyro can transfer the chat straight to an available agent. After hours, it can create a support ticket instead, so your team can pick it up the next day.

This kind of control is pretty important for a good customer experience. For teams that need even more precise control, eesel AI offers a fully customizable workflow engine. You can define exactly which kinds of tickets get automated based on their content, the customer's history, or pretty much any other detail. This makes sure that your most important or VIP issues always get to the right person, so you can trust your automation completely.

Understanding Lyro's potential limitations

Lyro has some solid features, but there are a few practical limits you should know about before you dive in. These can affect how quickly you see results and how much you can trust its performance.

The problem with testing and validation

When you're setting up an AI agent, you want to be sure it's going to work properly before you unleash it on your customers. Tidio gives you a "Playground" where you can type in questions and see how Lyro responds. This is fine for spot-checking a few common queries, but it doesn't really work for large-scale validation.

A big drawback is the lack of a bulk simulation feature. You can't just feed Lyro a few hundred or thousand of your past support tickets to see how it would have handled them. This means you can't get an accurate, data-backed prediction of your automation rate, and you can't easily find all the weird edge cases where it might get confused. You're basically testing in the dark and have to wait for real customers to find the gaps for you.

The dependence on a perfect knowledge base

We mentioned this earlier, but it’s worth repeating: Lyro's effectiveness is tied directly to the quality of the content it learns from. Many users report that if their help center is thin, disorganized, or has conflicting information, Lyro's answers will be just as unreliable.

This puts all the pressure on you to create and maintain a flawless FAQ or knowledge base before Lyro can be truly useful. If you don't have one already, you're looking at a pretty big content creation project right from the start.

To help with this exact problem, eesel AI can automatically analyze your team's best ticket resolutions and generate draft articles for your knowledge base. It helps you find and fill those information gaps with content that’s already proven to solve real customer problems, turning your support team's past work into a resource you can scale.

A complete breakdown of Lyro AI pricing

Alright, let's get to the main event: what does Lyro actually cost? Tidio's pricing can be a little tricky because Lyro isn't a separate product; it's an add-on to their main platform. Let's break it down.

The free plan: What you actually get

Tidio's free plan does include Lyro, but it’s really more of a limited trial than a long-term solution. You get a one-time, non-renewable quota of 50 Lyro conversations. A "conversation" is counted the first time Lyro sends a message in a chat. A chat is considered "new" if there's been 15 minutes of inactivity.

Once you burn through those 50 conversations, Lyro just stops working. The quota doesn't reset, so to keep using it, you have to upgrade to a paid plan.

Lyro AI paid plans

To use Lyro on an ongoing basis, you need to subscribe to one of Tidio's paid plans and buy the Lyro AI Agent add-on.

According to Tidio, plans with Lyro start at $29 per month, which gets you a renewable monthly quota of 50 AI conversations. This is obviously a better deal than the one-time free trial, but 50 conversations can disappear in a flash for any site with even a little bit of traffic. Tidio does offer bigger conversation bundles for teams that are scaling up, as well as custom enterprise plans for higher volumes.

Here’s a simple breakdown of the pricing structure:

Plan Tier	Lyro Conversations	Key Feature
Free	50 (one-time)	Basic Q&A Trial
Starter (Lyro Add-on)	50 (monthly)	Renewable Quota
Growth & Up	Higher quotas available	More Actions, Customization

How does Lyro AI pricing compare to other AI agents?

Lyro's pricing is based on a conversation quota, which is a pretty standard model in this space. The tricky part is understanding what your provider counts as a "conversation" and trying to guess how quickly your monthly traffic will eat through your quota. This can sometimes lead to unpredictable costs, especially during your busy seasons.

In contrast, eesel AI offers transparent pricing based on AI interactions, with no hidden per-resolution fees. Our plans are straightforward, and you can even start with a month-to-month subscription that you can cancel anytime. This gives you the flexibility to scale up or down without being locked into a long-term contract, making your budget simple and predictable.

This video provides an overview of how to use Lyro AI to handle customer conversations effectively.

Lyro AI pricing: Is it the right AI agent for you?

So, what's the bottom line? Tidio's Lyro is a capable AI agent with some definite strengths. It has a pretty good conversational feel right out of the box, the setup is simple for basic Q&A, and its "Actions" feature is powerful for teams that are comfortable building out workflows with APIs.

However, it also comes with some real weaknesses. The lack of a strong, large-scale simulation feature makes it tough to test with confidence. Its heavy reliance on a pre-existing, perfectly maintained knowledge base means you might have a lot of upfront work to do before it's even effective. And the Lyro AI pricing model, based on conversation quotas, can get expensive for businesses with a lot of customer traffic.

Lyro can be a great choice for businesses that are already using the Tidio ecosystem and have a clean, comprehensive help center ready to go. It can provide a simple AI layer that handles common questions without much fuss.

But for teams that need more detailed control, want to train their AI on complex historical data like past tickets, and need to be able to test with confidence before launching, a more advanced solution is probably a better fit.

If you're looking for an AI agent that offers risk-free simulation on your real data, integrates seamlessly with the helpdesk you already use, and can learn your unique business context in minutes, you should explore the eesel AI Agent. You can be up and running in minutes, not months.