LiveChat is a big name in the customer communication world, and for good reason. It’s a solid tool. But once you start digging into the LiveChat pricing model, things can get… complicated. That seemingly straightforward monthly fee has a habit of growing right alongside your team, leaving you wondering if you’re actually getting the best bang for your buck.
So, let’s break it down. My goal is to give you a clear, no-fluff look at LiveChat pricing for 2025. We’ll get into what your money actually buys you, uncover the potential hidden costs of their per-agent model, and figure out if it’s the right move for a business that’s planning to grow.
Because what if there’s a better way? Instead of paying for every single person on your support team, imagine a model that’s all about automation and scales with your success, not your headcount. Let’s get into it.
What is LiveChat?
At its heart, LiveChat is a tool that lets businesses chat with their customers in real-time. You’ve definitely seen it before, it’s that little chat widget that pops up on a website, asking if you need help. It’s built to be a direct line of communication, helping companies handle customer support, snag leads, and boost sales by being there in the moment. It works on websites and in apps and connects to a few other channels, giving teams one spot to manage all their conversations.
A breakdown of LiveChat pricing plans
LiveChat splits its pricing into four main plans: Starter, Team, Business, and Enterprise. The most important thing to get your head around is that you pay on a per-agent, per-month basis. The more people you have on your support team, the higher your bill. You can get a small discount for paying annually, but the core model doesn’t change.
Here’s how the plans compare.
| Feature | Starter ($20/agent/mo) | Team ($41/agent/mo) | Business ($59/agent/mo) | Enterprise (Custom) |
|---|---|---|---|---|
| Monthly Price (billed annually) | $20 | $41 | $59 | Custom Quote |
| Chat History | 60 days | Unlimited | Unlimited | Unlimited |
| Visitor Tracking | Up to 100 | Up to 400 | Up to 1000 | Custom |
| Widget Customization | Basic | Full | Full | Full |
| Reporting | None | Basic | Basic | Advanced |
| Key AI Features (Text Intelligence) | Reply suggestions (3 sources), Insights | Tag suggestions, Chat summary | Text enhancement | Dedicated support |
| Team Management | 1 user | Unlimited users | Work scheduler, Staffing prediction | Dedicated onboarding, SSO |
| Best For | Solo entrepreneurs, very small sites | Growing support teams | Established service departments | Large corporations |
LiveChat pricing Starter plan: For solo operators and small businesses
This plan is really built for the one-person show or a tiny team just testing the live chat waters. For $20 per agent each month, you get just enough to get started.
You get some basic widget customization and can track up to 100 visitors on your site at a time. The biggest drawback here is the 60-day chat history. If you need to check a customer’s conversation from three months ago to figure out a recurring problem, you’re out of luck. That limitation alone makes it a non-starter for any business that needs to keep a real pulse on customer history.
LiveChat pricing Team plan: The most popular choice for growing teams
At $41 per agent, the Team plan is where most businesses probably find themselves. It’s the first tier that feels like a complete package.
The jump to unlimited chat history is the most important upgrade here. You also get full widget customization, which is key for making the chatbox look like it belongs on your website. They also introduce basic reporting, giving you a peek into your chat volume and agent activity. This plan is meant for full-time support teams that need the standard tools to do their jobs.
LiveChat pricing Business plan: For established customer service departments
The Business plan, at $59 per agent, is aimed at bigger companies that need more advanced tools to manage their people.
The main additions here are the work scheduler and staffing predictions. These features help managers plan shifts and guess how many agents they’ll need on deck during busy times. You also get advanced reporting for a deeper look at performance. These are nice-to-have tools, for sure, but they come at a steep price, piling on top of that already hefty per-agent cost.
LiveChat pricing Enterprise plan: A custom solution for large corporations
This is the classic "call us for a price" plan. It’s designed for for global companies that have serious requirements like HIPAA compliance, single sign-on (SSO), and a dedicated account manager to walk them through everything. The pricing is custom, but you can bet it’s a big leap from the Business plan.
The hidden costs of LiveChat pricing
The price you see on the website is just the beginning. The way LiveChat is set up means you can easily end up paying a lot more than you planned, especially as your company gets bigger.
The biggest issue with LiveChat pricing: The per-agent model
This is the real kicker. Every single person you add to your team, whether they’re a full-time support pro or a part-timer helping out during a rush, adds a fixed monthly cost to your bill. Your bill doesn’t care about your chat volume or how much you’re actually using the service; it just reflects your headcount.
This model basically punishes you for growing. Hired two new agents to handle more customers? Your LiveChat bill just shot up by over $80 a month on the Team plan. It creates a financial hurdle to scaling your support. You might even find yourself trying to squeeze more out of your current team instead of hiring, which is a fast track to burnout and worse service. It’s a model that works against you, not with you.
Essential channels cost extra with LiveChat pricing
LiveChat likes to talk about being an all-in-one platform, but that’s a bit of a stretch. If you want to connect with customers on popular channels like WhatsApp or Instagram, you have to go shopping in the LiveChat Marketplace.
These integrations aren’t built-in; they’re separate apps, and many come with their own monthly fees. So, on top of paying for each agent, you’re also paying extra just to reach your customers where they hang out. The costs can pile up fast.
Chatbots aren’t included in your LiveChat pricing
Want to automate answers to common questions like "Where’s my order?" It’s a great idea, but it’ll cost you. LiveChat’s automation tool, ChatBot, is a totally separate product.
It has its own pricing, starting at $52 a month. So, to get even basic 24/7 automation for the simple stuff, you have to buy a whole other subscription. This makes the total cost of a truly useful LiveChat setup a lot higher than that initial per-agent price tag suggests.
Is LiveChat’s AI worth the investment with LiveChat pricing?
LiveChat bundles its AI features under the name "Text Intelligence." This includes things like Copilot, Reply Suggestions, and Chat Summary. On paper, they sound pretty cool. The AI can suggest replies, summarize long chats, and help agents find info.
But let’s be real about what these tools actually do. They are agent-assist tools. Their job is to help your human agents work a little faster. They don’t, however, get rid of the need for that human agent in the first place. You’re still paying the full price for every single person on your team, every single month.
The core problem doesn’t go away: as your business scales, you need more agents, and your costs multiply. LiveChat’s AI helps your expensive agents be a bit more productive, but it doesn’t fix the scaling problem.
This quick demo from LiveChat shows its core features, including agent-assist tools, in action.
This is where a different approach to AI really shines. Instead of just making agents faster, what if you could stop agents from having to handle most of the simple, repetitive tickets at all? Platforms like eesel AI offer autonomous AI Agents that can fully understand and resolve customer questions by learning from your company’s own knowledge, like past tickets, help centers, and internal docs. This tackles the scaling cost problem head-on by cutting down the number of chats a human ever needs to touch.
A smarter alternative to LiveChat pricing: Interaction-based AI
The per-agent model feels like a relic from old-school software. A more modern, scalable option is interaction-based pricing, which is built for the age of AI and automation.
Pay for what you use, not for who you employ
With a platform like eesel AI, pricing is based on the number of AI interactions, not the number of human agents on your payroll. An interaction might be an AI-powered reply or an action like tagging a ticket. This means you can have as many team members as you need for tricky escalations and reviews without watching your bill explode.
Your costs are predictable and tied directly to the value you’re getting. It’s a model that scales with your efficiency, not against it. You’re paying for results, resolved customer issues, not for seats.
Unify your knowledge and go live in minutes
Another huge plus is the setup. eesel AI plugs right into the helpdesk you already use, whether that’s Zendesk, Freshdesk, Intercom, or another platform. You can be up and running in a few minutes, no painful migration required.
It brings together knowledge from all your sources, not just a few help articles. eesel AI learns from your past support tickets, internal wikis in Confluence, project docs in Notion, and even scattered Google Docs. This creates a smart, context-aware AI that really gets your business.
Best of all, you can try it with zero risk. eesel AI’s simulation mode runs the AI over thousands of your old tickets in a safe environment. You get to see exactly how it would have performed and get a precise forecast of your resolution rate and cost savings before you ever flip the switch for live customers. It’s a completely transparent way to prove the value upfront.
| Criteria | LiveChat | eesel AI |
|---|---|---|
| Pricing Model | Per Agent (fixed cost per person) | Per Interaction (variable cost based on usage) |
| AI Capability | Agent Assist (makes agents faster) | Autonomous Agent (resolves tickets independently) |
| Setup | New, separate platform | Integrates with your existing helpdesk in minutes |
| Knowledge Sources | Limited to help center articles | All sources (past tickets, docs, Confluence, etc.) |
| Pre-launch Testing | 14-day free trial | Full simulation on historical data with ROI forecast |
Is LiveChat pricing right for you?
LiveChat is a decent tool for talking to customers in real-time. It’s been around the block and has a solid set of features. But its rigid per-agent pricing feels stuck in the past, especially in an age of automation, and it can become a real drag on a growing company’s finances. When you factor in the extra costs for other channels and a separate chatbot subscription, the total bill can be a lot more than you bargained for.
For teams that want to scale their support without breaking the bank, an automation-first platform is the smarter way to go. An interaction-based model like the one from eesel AI gives you predictability, control, and a clear return on your investment. You pay for the work the AI does, not for the number of chairs in your office.
Don’t just wonder if automation can work for you. See it for yourself. Discover how an autonomous AI agent can transform your support, your budget, and your ability to grow.
See how eesel AI can help your team do their best work, start a free trial or book a demo.
Frequently asked questions
Yes, it’s a significant consideration. Since you pay a fixed monthly fee for every single agent, your software costs will increase directly with your team size, which can punish growth and make scaling your support team very expensive.
You will have to pay extra. LiveChat’s automation tool, ChatBot, is an entirely separate product with its own subscription plan starting at $52 a month, on top of what you already pay for your agents.
Yes, there can be. Many integrations for popular channels like WhatsApp or Instagram are not built-in and require you to purchase separate apps from the marketplace, each potentially having its own monthly fee.
Not really. The AI features in LiveChat are designed as "agent-assist" tools that make your current team slightly more efficient. They do not resolve customer issues on their own, so you still need a paid human agent for every conversation.
It can be a major drawback. With only 60 days of chat history, you lose the ability to review past customer interactions to understand recurring issues or track a customer’s journey, which is critical for providing quality support.
You would need to subscribe to at least the Team plan, priced at $41 per agent per month when billed annually. The Starter plan is the only one with a limited chat history, making the Team plan the effective entry point for most professional teams.
