Helpjuice pricing: A complete guide for 2025

Let's be honest, figuring out software Helpjuice pricing can be a real headache. You look at a pricing page, see a number, but that's rarely the full story. Helpjuice is a well-known, powerful tool for building a knowledge base, but its pricing has a few quirks you need to know about before you commit.

This guide will walk you through the real cost of Helpjuice pricing for 2025. We'll look at the different plans, figure out what those costs actually mean for your team, and explore a more modern, AI-native alternative for teams that want better answers without the hassle of moving all their documents to a new platform.

What is Helpjuice?

At its core, Helpjuice is a tool for creating a central source of truth. It’s built to help you pull all your internal docs and external customer guides into one organized, searchable spot. Instead of random documents scattered everywhere, you get a single library for everything from employee onboarding guides to customer help articles.

Companies usually adopt Helpjuice to reduce the number of repetitive support questions, streamline onboarding for new hires, and keep their standard operating procedures in one place. It tends to be a good fit for medium to large companies that need a lot of design customization and are ready to put in the work to migrate all their knowledge into a dedicated system.

A breakdown of Helpjuice pricing plans

So, let's break down what you actually get for your money. Helpjuice’s pricing really boils down to two main things: how many users you need and whether you want their AI features.

Pro Tip: When you're looking at any new tool, the monthly fee is just one part of the cost. Don't forget to factor in the time your team will spend moving content over, getting everything set up, and learning a new system. Sometimes, a tool that works with what you already have can save a ton of time and money in the long run.

Helpjuice has three main plans, and the main differences come down to user limits, storage space, and access to its AI Suite.

Here’s a quick comparison of the tiers.

Feature	Knowledge Base	AI-Knowledge Base	Unlimited AI-Knowledge Base
Price per month	$249/mo	$449/mo	$799/mo
Users Included	30 Users	100 Users	Unlimited Users
File Storage	12GB	24GB	38GB
Fully Customized Design	✔️	✔️	✔️
Live Collaboration	✔️	✔️	✔️
Single Sign-On (SSO)	❌	✔️	✔️
AI Suite Included	❌	✔️	✔️
Best for	Small teams getting started	Growing teams that need AI	Large enterprises

Helpjuice pricing for the Knowledge Base plan ($249/mo)

This is the starter plan, built for smaller teams. You get all the basics, like a fully customizable design and live collaboration, but it's missing Single Sign-On (SSO) and the AI Suite. It’s a decent option if all you need is a branded knowledge base and you aren’t looking for AI help or more advanced security.

Helpjuice pricing for the AI-Knowledge Base plan ($449/mo)

This is the middle-of-the-road option for growing businesses. The big jump here is the addition of the AI Suite, which gives you an AI Writer, AI Search, and an AI Chatbot. You also get SSO for added security. This plan is aimed at teams ready to dip their toes into using AI for content creation and who need to manage user access more tightly.

Helpjuice pricing for the Unlimited AI-Knowledge Base plan ($799/mo)

This is the full-blown enterprise plan. The main benefit is unlimited users, which is pretty much essential for large companies where hundreds or even thousands of employees need to access the knowledge base. It also includes "unlimited customization credits," giving you more help from their team to tweak the platform's design.

The hidden Helpjuice pricing costs: What counts as a 'user' in Helpjuice?

Here’s a detail in the fine print that can make a huge difference to your final bill. You might assume that only people who write and edit articles count as users, but that's not how it works.

According to Helpjuice's own documentation, a "user" is anyone added to the backend, and that includes people who are only there to read articles, not write them (like Internal Viewers).

So what does that mean in practice? If you want to build an internal knowledge base for your entire company, every single employee who needs to read it will take up a paid seat. A 150-person company would have to jump straight to the "Unlimited" plan at $799 a month, even if only five people are actually creating content. This per-seat model can make it surprisingly expensive to share knowledge across your whole organization.

This is one of those areas where different tools take different paths. For instance, eesel AI bases its pricing on usage, not on how many people are on your team. You can roll out its AI Internal Chat in tools you already use like Slack or MS Teams, and your entire team can ask questions without you worrying about a per-seat cost for every single employee.

Considering Helpjuice pricing: Is the Helpjuice AI suite worth the extra price?

You have to jump to a higher-tier plan to get Helpjuice's AI features. But is it worth the extra cash? The AI suite gives you a writer, a search function, and a chatbot, which all sound useful on the surface.

The catch is that the AI only knows what's inside your Helpjuice articles. It can't see the conversations in Zendesk, the project briefs in Google Docs, or the developer notes in Confluence. That's a huge blind spot, because a lot of your company's real, practical knowledge lives in those other places. This means the answers it gives can only ever be as good as the content you've manually migrated and kept perfectly up-to-date.

graph TD  

subgraph "Helpjuice AI"  

direction LR  

A[Helpjuice Articles] --> B{AI Brain};  

end  

subgraph "eesel AI"  

direction LR  

C[Zendesk] --> D{AI Brain};  

E[Google Docs] --> D;  

F[Confluence] --> D;  

G[100+ Sources] --> D;  

end  

eesel AI is built on a different idea: unify the knowledge you already have, don't force you to move it.

• It connects to what you already use. eesel AI plugs into over 100 sources, including help desks like Freshdesk, wikis, and past support tickets. Its AI learns from all of it, so it can give answers that reflect how your business actually works.

• It learns from your top performers. This is a big one. The eesel AI AI Agent trains on your team's past support conversations. It picks up your brand voice and learns how your best agents solve real problems, so its responses are far more accurate and human from day one.

• It actually does work for you. Helpjuice's AI helps you find and create articles. eesel AI automates parts of your workflow. The AI Triage product can automatically tag tickets, route them to the right person, or even close them out entirely, which can free up a lot of your team's time.

When does a Helpjuice pricing alternative make more sense?

For a lot of teams, the strict pricing and limitations of a traditional knowledge base just don't fit how they work anymore. Here are a few signs that a more integrated tool like eesel AI might be a better option for you.

graph TD  

subgraph "Traditional KB Setup (Helpjuice)"  

A[Sign Up] --> B[Manually Migrate Content from All Sources] --> C[Organize & Customize] --> D[Ready (Weeks/Months)];  

end  

subgraph "Integrated AI Setup (eesel)"  

E[Sign Up] --> F[Connect Existing Tools] --> G[Ready (Minutes)];  

end  

Why teams look for a Helpjuice pricing alternative

• You'd rather not migrate everything. The thought of moving years of content from Google Docs, Notion, and other tools into a new system sounds like a nightmare. eesel AI just connects to those tools, making them instantly searchable.

• You don't want to pay for every viewer. Your budget should be based on the value you're getting, not your company's headcount. The pricing model for eesel AI is based on usage, so it scales predictably as you grow.

• You need an AI that does more than just search. You're looking for an AI that can handle tasks. With its AI Copilot, eesel AI can draft replies and take action in your help desk, letting your agents focus on the trickier issues.

• You need something that works now, not next quarter. Setting up a custom Helpjuice knowledge base can take time. With eesel AI, you can connect your help desk and other tools and have a working AI agent in about 10 minutes, without needing a developer.

A final verdict on Helpjuice pricing

So, what's the final word? Helpjuice is a solid, capable knowledge base tool, no doubt about it. But its pricing can get steep, fast, especially if you need your whole company to access information internally. And its AI is a bit boxed-in, only learning from the content you manually put into it.

If you're looking for something that plays nicely with the tools you already use and has a more predictable pricing model, you might want to look at a different approach.

Instead of moving all your knowledge into one box, you can make it all useful right where it is. eesel AI connects to all your platforms to give your team instant, accurate answers and help automate your support workflows. You can try eesel AI for free to see how it works.