A complete guide to Gorgias SSO in 2025

If your e-commerce brand is growing, you've probably noticed a few things. More orders, more customers, and... more passwords. As you bring on new support agents, everyone ends up with a dozen different logins for a dozen different tools. It’s not just annoying; it’s a security risk waiting to happen.

That’s where Single Sign-On (SSO) can be a lifesaver. It’s a simple concept that makes a world of difference for busy teams.

This guide will walk you through everything you need to know about Gorgias SSO. We’ll cover what it is, how to set it up, and the important details about pricing and limitations you need to be aware of. Because while locking down your helpdesk's front door is a great first step, what happens inside is what really shapes how well your support team can perform and scale.

What is Gorgias SSO?

Single Sign-On (SSO) is a way for your team to log in to all their different apps using just one set of credentials. Instead of juggling separate passwords for Gorgias, Slack, and their email, they just sign in once through a central service (like Google or Microsoft) to get into everything.

For a support team that's always on the go, SSO offers some real, practical perks:

• Better security: It seriously cuts down the risk that comes from weak or reused passwords. When someone leaves the team, you can cut off their access to everything in one click from a central dashboard. No more hunting down individual accounts to disable them.

• A smoother workday for your team: Agents can jump right into their work without wrestling with password managers or getting locked out of their accounts. It’s a small thing, but removing that daily friction adds up and makes everyone's day a little easier.

• Easier onboarding: Getting a new agent set up is way faster. Just grant them access through your main SSO provider, and they're in. Simple as that.

Gorgias gives you a few ways to get this done. It has built-in integrations for Google and Microsoft 365, which are available on every plan. If your business uses something else like Okta or JumpCloud for identity management, Gorgias also supports custom SSO using a protocol called OpenID Connect (OIDC). The catch? That option is only available on their higher-tier plans.

How to set up Gorgias SSO

Getting Gorgias SSO up and running is pretty painless, especially for the basic options. The exact steps change depending on whether you’re using Google/Microsoft or a custom provider. It's always a good idea to have the official Gorgias documentation open in another tab, just in case they've updated something.

Here's the gist of it.

Enabling Gorgias SSO for Google and Microsoft

This is the quickest way to get started, and luckily, it's included in every Gorgias plan.

1. Head to your Gorgias dashboard and go to Settings → Account → Access Management.

2. Look for the Single Sign-On (SSO) section, where you'll find toggles for Google and Microsoft.

3. Flip the switch to "ON" for whichever provider your team uses.

4. Hit Save Changes.

And you're done. Seriously. Your team will now see "Log in with Google" or "Log in with Microsoft" buttons on the Gorgias login page. You can also turn on the "auto-join" feature, which lets anyone with an approved company email address create their own account automatically. It's a nice little touch that makes onboarding even smoother.

Setting up a custom Gorgias SSO provider

If your company uses a different identity provider like Okta, the setup is a bit more involved and is only available if you're on the Gorgias Advanced or Enterprise plan. To do this, you'll need admin privileges in both Gorgias and your identity provider.

The exact steps can vary a bit from one provider to another, but the general process is outlined in the Gorgias custom SSO guide:

1. Create an application in your provider: First, you'll need to go into your identity provider's admin dashboard and set up Gorgias as a new OpenID Connect (OIDC) web app.

2. Exchange the credentials: You'll copy a Callback URL from your Gorgias settings and paste it into your provider's configuration. Then, you'll grab the Client ID, Client Secret, and Provider URL from your identity provider and plug them into the corresponding fields in Gorgias.

3. Connect and save: Once the details are in place on both ends, you can add the provider and save your changes to seal the deal.

Quick Heads-Up: This is where things can get a bit technical. If you don't have an IT person on speed dial, configuring a custom provider can feel like a puzzle. The tricky part usually isn't on the Gorgias side; it's digging through the settings in your specific identity provider to find exactly what you need.

Gorgias SSO pricing: What you need to know

Alright, let's talk about the money. This is where you really need to pay attention, because Gorgias puts some key security features behind its pricier plans. While you can get started with basic SSO, scaling teams might hit a wall sooner than they expect.

Here’s how the Gorgias Helpdesk plans shake out when it comes to access features.

Plan	Price (Billed Yearly)	Key SSO & Access Features
Starter	from $10/mo	Google / Microsoft SSO
Basic	from $50/mo	Google / Microsoft SSO
Pro	from $300/mo	Google / Microsoft SSO
Advanced	from $750/mo	Google / Microsoft SSO, Custom SSO (OIDC)
Enterprise	Custom	Google / Microsoft SSO, Custom SSO (OIDC)

It's great that Gorgias includes Google and Microsoft SSO on all plans. For smaller teams, that’s often more than enough to build a good security foundation right from the start.

But here’s the rub: custom SSO, the feature you need for providers like Okta that are common in growing companies, is locked away until you get to the Advanced plan, which starts at $750 a month. This can be a tough pill to swallow. Imagine your company is growing, you're trying to do the right thing by tightening up security with a proper identity provider, and suddenly you're looking at a huge price hike just to connect it to your helpdesk.

It’s also worth keeping in mind that Gorgias’s AI features are priced separately, based on how many resolutions they handle. This can lead to some unpredictable bills, especially during busy times like Black Friday. A huge spike in ticket volume could leave you with a surprisingly large invoice, which makes budgeting a real challenge.

Beyond Gorgias SSO: Why login security is just the first step

Look, Gorgias SSO is a fantastic and necessary tool for security. It’s like putting a solid new lock on your office's front door. It makes sure only the right people get in.

But what happens once they're inside? That's a whole different story. A secure login does absolutely nothing to fix the day-to-day chaos that can slow a support team down.

Once your team is logged in, they still run into the same old problems:

• Knowledge is still scattered everywhere: The answer an agent needs is rarely sitting neatly inside a Gorgias ticket. It's usually buried in a Confluence page from six months ago, a random shared Google Doc, a Slack thread from last week, or just floating around in your senior agent’s head. SSO doesn't help them find anything faster.

• The same questions pop up over and over: Your agents spend a huge chunk of their day typing out the same answers about order status, return policies, and product specs. A secure login doesn't do anything to automate that repetitive work.

• Onboarding new agents is still a grind: A new hire can log in on day one, sure. But they still have to learn where all the information is hidden and how to handle hundreds of different customer questions. SSO gets them in the door, but it doesn't make them productive.

Getting access sorted is just step one. The real chance to improve efficiency comes from giving your team the knowledge and automation they need to solve problems quickly and correctly.

A smarter way to help your team

So, what's the move? You don't need to ditch Gorgias or start over. A much better way forward is to add an intelligent layer that works with your existing tools. That's the idea behind eesel AI. It connects to your helpdesk and all your other knowledge sources to tackle the real operational headaches that SSO can't fix.

eesel AI works right alongside Gorgias to help your support operations from the inside.

• Bring all your knowledge together, finally: With one-click integrations, eesel AI connects to all the places where your team's knowledge is stored, including Gorgias, Confluence, Google Docs, Slack, and over 100 other apps. The AI reads and understands everything, creating one reliable source of truth that both your human agents and AI bots can use to find the right answer in seconds.

eesel AI connects to all your knowledge sources to create a single source of truth, a step beyond Gorgias SSO security.

• Automate the easy questions, safely: You can set up eesel AI's AI Agent to take care of specific ticket types right inside Gorgias. You could start with the classic "where is my order?" questions and then let it handle more as you get comfortable. And here's the best part: eesel AI comes with a simulation mode. This isn't just a gimmick. You can actually test the AI on your real, historical tickets to see precisely how it would have responded. It gives you a clear picture of its performance and your potential ROI before you let it talk to a single customer. It’s all about building trust in the automation from day one.

With eesel AI's simulation mode, you can test automation on historical tickets to verify performance, a crucial step after implementing Gorgias SSO.

• Get started in minutes: Forget about sitting through long sales calls or mandatory demos just to see if a tool works. With eesel AI, you can sign up, connect your Gorgias account, and have a helpful AI copilot ready to assist your team in just a couple of minutes.

Gorgias SSO is just the beginning

At the end of the day, setting up Gorgias SSO is a smart move for any e-commerce brand that cares about security. It tidies up access and gives you more control as your team grows. But as we've seen, your options are tied to your pricing plan, and the SSO you might need for serious scaling is locked behind a pretty high paywall.

More importantly, a secure login is just the starting line. Real support efficiency comes from what happens after your team signs in. It's about giving them immediate access to unified knowledge and smart automation that takes the tedious work off their plates.

Ready to go beyond Gorgias SSO security and automate your support?

SSO is a great first step, but it won't resolve 60% of your support tickets. eesel AI integrates seamlessly with your Gorgias account to bring your knowledge together and automate frontline support. Try eesel AI for free and see how much time you can actually save.