A complete guide to the Gorgias side panel for Shopify data

Gorgias has revolutionized the support workspace by bringing your most important data into one place. We’ve all seen it before: a support agent has a customer ticket open, but they are flipping between tabs to check the Shopify admin for an order, a Google Doc for a returns policy, or Slack to ask a teammate a question. Gorgias was built to solve this, creating a unified helpdesk that keeps your team focused and efficient.

The Gorgias side panel pulls key Shopify data right into the agent's workspace. It’s a powerful feature that makes handling e-commerce inquiries smoother than ever.

This guide will walk you through everything you need to know about the native Gorgias side panel Shopify data. We’ll cover its main features, look at how growing teams can expand its capabilities, and show you how complementary AI-powered tools can turn your side panel into a hub that resolves issues even faster.

What is the Gorgias side panel Shopify data?

Before we get into the side panel, let's do a quick refresh on the two platforms that make it all happen.

Understanding Gorgias

Gorgias is a customer service helpdesk made specifically for e-commerce brands. It pulls all your customer conversations from email, live chat, social media, and SMS into one single feed. It’s a mature, reliable platform that powers customer service for thousands of companies, giving your support team one place to manage everything customer-related.

Understanding Shopify

Shopify is the massive e-commerce platform that gives businesses all the tools they need to build and run an online store. It handles everything from product listings and inventory to payments and shipping. For millions of online stores, it's the engine that keeps things running.

How they work together: The Gorgias and Shopify integration

The Gorgias side panel Shopify data acts as the bridge between these two platforms. It's a window inside the Gorgias interface that sits right next to every customer ticket. When an agent opens a ticket, the side panel automatically fills up with that customer's information, pulled straight from your Shopify store.

The real win here is context. Instead of making agents jump between Gorgias and Shopify, the side panel puts critical info like order history, shipping status, and customer details right where they need it. The result is faster replies, more accurate information, and a highly efficient team.

Core features of the native Gorgias and Shopify integration

The built-in integration gives any e-commerce support team a robust starting point. It's about letting agents get things done quickly without having to leave the helpdesk.

View rich customer profiles and order history

When a customer reaches out, the first thing an agent needs to know is who they're talking to. The side panel syncs the customer’s entire Shopify profile, so agents can immediately see a full order history, their lifetime value, and all their contact info. This ensures that every reply is personal and informed from the very first interaction.

Perform essential order management actions

The integration is more than just a data viewer. It lets agents handle some of the most common order-related tasks directly from the Gorgias side panel. This includes actions like:

• Refunding or canceling an order
• Editing an order (like a shipping address)
• Duplicating a past order
• Creating a unique discount code

These actions take care of a significant portion of everyday support tickets and save teams a great deal of time.

Centralize support for multiple Shopify stores

If your brand runs more than one storefront, Gorgias is a huge help. You can connect and manage multiple Shopify stores from a single Gorgias account. This keeps all your tickets and customer data in one spot, ensuring your team has a clear, centralized view of all operations.

Here’s a quick rundown of what the native integration offers:

Feature	Description	Benefit for Support Teams
Customer Data Sync	Shows Shopify customer profiles, order history, and lifetime value.	Gives agents immediate context for a more personal touch.
Direct Order Actions	Refund, cancel, duplicate, or edit orders right inside Gorgias.	Helps resolve common order issues much faster.
Multi-Store Support	Connect and manage support for multiple Shopify stores in one place.	Keeps things simple for brands with more than one storefront.
Revenue Tracking	Attributes sales to specific agent interactions.	Helps show how the support team contributes to revenue.

Maximizing the native Gorgias and Shopify integration for complex needs

The native integration is a fantastic first step. As a business grows and its needs become more complex, teams often look for ways to expand this unified workspace to include even more data and automated workflows.

When your knowledge lives beyond Shopify data

The side panel is excellent at showing you Shopify data. However, many teams also have detailed returns policies in Notion, technical product specs in Google Drive, or complex troubleshooting steps in Confluence.

Gorgias provides the foundation, and you can further optimize your workflow by connecting these additional knowledge sources to your helpdesk. This keeps your response times fast and your answers consistent across the board.

Tailoring custom actions and complex workflows

While built-in actions like "refund" and "cancel" cover the basics, modern e-commerce businesses often rely on an ecosystem of specialized tools. You might need to start a return using a specific shipping partner's system or check inventory in a separate warehouse app.

Gorgias offers tiered plans to match different team sizes and needs, and its marketplace allows you to integrate with various custom widgets to handle these more specialized tasks.

Scaling your support with automation

Even with customer data in the side panel, high-volume, repetitive questions like "Where is my order?" can take up significant agent time. While the agent has the data, they still need to process and respond to the ticket. This is where automation can step in to assist. By using AI alongside Gorgias, you can tag tickets correctly and even automate responses, allowing your agents to focus on more complex, high-touch customer issues.

An AI platform that works within the Gorgias ecosystem can connect to all your knowledge sources and take custom actions to fill these gaps. A tool like eesel AI is just one of many options that works with Gorgias to provide answers and automate tasks.

Supercharging the Gorgias side panel Shopify data with AI

The best way to build on Gorgias's strong foundation is to add an intelligent AI layer that can bridge any gaps and further automate your support workflows.

Unify all knowledge sources, not just Shopify

A powerful AI platform can plug into Shopify and Gorgias, but also all your other knowledge bases, such as Confluence, Google Docs, or Notion.

This is something eesel AI can assist with. It works alongside your helpdesk to learn from your past support tickets and brand voice. This allows it to provide your agents with instant, accurate draft replies based on your entire company knowledge, making the side panel even more useful.

Automate workflows with customizable actions

AI agents can complement Gorgias's native actions by making custom API calls to other systems you use. Whether you need to look up a live shipping status from a logistics API or update a customer's loyalty points in a marketing tool, automation can help.

With eesel AI, you can use a simple prompt editor to tell the AI exactly which tickets to handle and what actions to take. This specialized tool makes your Gorgias setup even better by giving you more control over complex processes.

Test and deploy AI with confidence

Deploying automation is a significant step, and tools in the Gorgias ecosystem are designed to help you do it safely. For example, eesel AI includes a simulation mode that lets you test its setup on thousands of your past tickets. This gives you a clear view of how it would have replied, allowing you to tweak the AI's behavior in a risk-free environment before it talks to live customers.

Gorgias pricing and the Shopify integration

It's helpful to know how Gorgias's pricing works. Gorgias offers tiered plans to match different team sizes, and their pricing is typically based on the number of billable tickets you handle each month. You can see the full breakdown on their official pricing page.

The Shopify integration is a core part of the platform. As your ticket volume grows, Gorgias scales with you, and adding complementary AI tools can help you maintain efficiency at any size.

Move your Gorgias side panel from a data panel to an action engine

The Gorgias side panel Shopify data is a fantastic tool for any e-commerce brand. It does an impressive job of centralizing customer and order info, saving agents from switching tabs and keeping them focused on the customer.

Gorgias is the industry leader for a reason: It’s a mature, trusted platform with a comprehensive ecosystem. By adding a flexible AI layer, you can make your Gorgias setup even more capable. The goal is to turn that side panel into an active engine that can resolve tickets, provide instant information, and create an even better customer experience.

Don't just look at your data; put it to work. eesel AI integrates with Gorgias to enhance frontline support. It can be up and running quickly, and you can test it on your past tickets to see the impact yourself.

Start your free trial today.