A complete guide to the Gorgias Shippo integration

If you're running support for an ecommerce store in 2026, you’ve been there. You log into Gorgias, and your queue is packed with the same question again and again: "Where is my order?" These WISMO tickets are just part of the deal, but they can bog down your team and pull them away from the trickier problems that actually help grow the business.

You're already using some great tools. Gorgias is a top-notch helpdesk built for ecommerce, and Shippo is a lifesaver for handling shipping with multiple carriers. It just makes sense that they should work together. In this guide, we'll walk through how to connect Gorgias and Shippo, look at the capabilities of common methods, and show you how to put those shipping questions on autopilot for good.

Understanding Gorgias

At its heart, Gorgias is a helpdesk built specifically for online stores. Think of it as the main hub for every conversation you have with a customer.

Its real strength is pulling everything into one spot. Instead of your agents hopping between email, live chat, and Instagram DMs, they see the entire customer story in one clean timeline. Gorgias also connects deeply with platforms like Shopify, so agents can check order histories, process refunds, and even make changes to an order without ever leaving their dashboard. It uses a combination of rules, pre-written responses (macros), and powerful AI to help teams handle repetitive stuff, answer faster, and deliver the kind of support that makes people want to buy from you again.

Understanding Shippo

Shippo is shipping software that smooths out the whole fulfillment process for ecommerce companies. Its main purpose is to save you time and money when you're getting packages ready to send.

Basically, Shippo lets you see and compare shipping rates from dozens of carriers like USPS, UPS, and FedEx all at once, so you can pick the cheapest or fastest option for every order. It also makes printing shipping labels a breeze, letting you do hundreds at a time. On top of that, it provides you and your customers with real-time tracking and sends out automatic shipping updates. It’s all about making sure that post-purchase experience is as smooth as possible for you and your customers.

How to set up a Gorgias Shippo integration

So, how do you make these two work together? While you might be looking for a direct link, connecting Gorgias and Shippo usually means bringing in a third-party tool or utilizing a developer-focused approach.

Here are the two most common ways people get it done.

Method 1: A no-code integration with Alloy Automation

The most popular option for teams without developers is to use a no-code automation platform like Alloy Automation. These tools work as a bridge between your apps, allowing you to set up simple "if this happens, then do that" workflows without writing code.

A typical setup might work like this:

1. Trigger: A package’s status is updated in Shippo (like "in transit" or "out for delivery").

2. Detection: Alloy picks up on this change.

3. Action: Alloy finds the corresponding ticket in Gorgias and drops an internal note with the latest tracking details.

This approach is fairly easy to get going, though it does mean managing an additional tool and subscription within your stack.

Method 2: A custom integration with an API tool like Pipedream

If you’re lucky enough to have developers on your team, a more flexible route is using an API connector like Pipedream. This lets you connect the Gorgias and Shippo APIs directly to build a workflow that does exactly what you need it to.

This gives you a ton of control, but it is a more resource-intensive project. You need someone who can write and manage the code, and ongoing maintenance is required to ensure everything stays updated as APIs evolve. For many support teams, utilizing an ecosystem partner is often more efficient.

Considerations for standard Gorgias Shippo integrations

While both of these methods can successfully pipe shipping data into Gorgias, there are ways to make the workflow even more efficient.

First, there is the consideration of additional setup. Whether it's another monthly bill for a tool like Alloy or the cost of a developer’s time for a custom build, you’re adding more components to your support stack.

More importantly, these workflows often require human oversight. They can add an internal note to a ticket, which provides great context for your team, but an agent still has to open that ticket, read the note, and write a reply to the customer. While the data is centralized, the manual step of communication remains.

Finally, these integrations operate on fixed rules. They follow a rigid script and may not always capture the nuance of how different customers ask for shipping updates. They are excellent for data transfer, but they often stop short of resolving the conversation itself.

A better approach: Real automation with an AI agent

Instead of just pushing data around, what if you had a system that could actually understand shipping questions, find the answer, and resolve the ticket within Gorgias? That's what a dedicated AI platform like eesel AI brings to the table. It works as a complementary tool that connects directly with your existing setup to enhance what Gorgias can do.

Get your automation started in minutes

You can forget about complicated setups or waiting around for a developer. eesel AI offers a one-click integration with Gorgias that gets you going in minutes. You can connect your helpdesk and other tools without writing code, keeping your team focused on the workflow they already use every day.

Use custom actions for live shipping information

This is where things get really interesting. Instead of just pushing old data into a ticket, an AI agent built with eesel AI uses "Custom Actions" to talk to your other tools in real-time. For a WISMO ticket, the process is simple:

The AI agent detects a shipping question in Gorgias. It then uses a custom action to ping the Shippo API on the spot. It pulls the live, up-to-the-second shipping status, carrier info, and a tracking link. From there, it writes a friendly, personalized response using that fresh data, sends it to the customer within the Gorgias ticket, and closes it.

The whole thing is handled from start to finish, allowing your team to focus on more complex customer needs.

Test your automation before you go live

One of the biggest advantages of modern AI platforms is the ability to test with confidence. eesel AI helps with that by giving you a powerful simulation mode. Before you ever let the AI talk to real customers, you can run it on thousands of your past Gorgias tickets. You'll get to see exactly how it would have answered real questions and get a clear picture of how it complements your Gorgias setup.

Gorgias Shippo integration pricing

When you're thinking about cost, it helps to see the whole board.

• Gorgias: Gorgias’s pricing is based on a ticket-based system. This tiered structure ensures you have the support infrastructure needed to manage your customer interactions effectively as your volume increases.

• Shippo: Shippo's pricing is usually tied to how many shipping labels you print.

• Third-Party Tools: Platforms like Alloy involve a separate monthly subscription, while custom work with Pipedream involves developer resources.

• eesel AI: In contrast, eesel AI has straightforward pricing based on a set number of AI interactions each month. This interaction-based model allows for predictable costs that grow with your needs, making it a great companion to your Gorgias plan.

Integration Method	Primary Cost Driver	Cost Structure
Gorgias (baseline)	Billable tickets	Per-ticket, tiered plans
Shippo (baseline)	Shipping labels printed	Per-label or subscription
Alloy Automation	Number of automations/tasks	Monthly subscription
Custom API (Pipedream)	Developer time - resources	Ongoing operational expense
eesel AI Agent	AI interactions	Flat monthly/annual fee

Stop pushing data and start automating answers

Connecting Gorgias and Shippo is a smart move for any growing online store. This integration allows you to leverage Gorgias's industry-leading helpdesk capabilities alongside Shippo's robust shipping data.

While adding tracking info to a ticket as an internal note is a great first step, a true AI solution like eesel AI can take it even further. It doesn't just shuffle data around; it understands what a customer needs, fetches live information from Shippo, and resolves tickets within Gorgias. It's the perfect way to enhance your team's productivity and get the most out of your existing tools.

Ready to streamline your shipping support? Integrate eesel AI with Gorgias and build an AI agent that connects to Shippo to automate WISMO tickets today.