Gorgias Recharge integration: The complete 2026 guide

If you're in e-commerce and you sell subscriptions, you know the customer support is a different beast entirely. It's not just about tracking a single package anymore. You're juggling requests about recurring payments, skipping shipments, and swapping products.

To help manage this, many brands turn to the Gorgias Recharge integration. It connects your helpdesk directly to your subscription platform, providing a streamlined way to make life easier for your support team.

As a mature and reliable platform, Gorgias offers a robust feature set to handle the volume and complexity that comes with a growing subscription business. In this guide, we'll walk through everything you need to know about the Gorgias Recharge integration in 2026. We’ll cover what it does well and how you can use it to automate your subscription support to keep customers happy and your team performing at their best.

What are Gorgias and Recharge?

Before we get into the nitty-gritty of the integration, let’s do a quick intro to the two platforms.

What is Gorgias?

Think of Gorgias as the command center for your e-commerce customer service 2026 guide. It’s a powerful helpdesk designed specifically for online stores, especially those on Shopify. It pulls all your customer conversations from email, chat, and social media into one tidy dashboard. A key strength is how it connects to your store's backend, so your agents can see a customer’s order history right next to their support ticket.

What is Recharge?

Recharge is a leading engine that powers subscription models for thousands of e-commerce brands. It handles sophisticated tasks like recurring billing and payment processing. It also gives your customers a portal where they can manage their own subscriptions, which improves the customer experience by allowing for easy self-service changes.

Core features of the Gorgias Recharge integration

When you connect Gorgias and Recharge, the main goal is to provide your support team with a unified view of the customer. It puts all the essential subscription info right where your team needs it.

The most immediate win is having all that subscription data in one place. Your agents get a professional widget in the Gorgias sidebar that shows a customer's active subscriptions, order history, and charge details. This eliminates the need to switch between systems to find the right information.

The integration also lets your agents take direct action. They can manage common requests directly from the support ticket, including things like:

• Canceling or reactivating a customer's subscription.
• Skipping the next scheduled shipment.
• Refunding a specific charge from a subscription.
• Updating a customer’s shipping address.

You can also use Gorgias’s built-in Macros and Rules to enhance efficiency. For instance, you could set up a response that automatically pulls in a customer's next charge date, making replies fast and accurate.

Feature	Description	What it means for your support team
View subscriptions	See all of a customer's subscriptions (active and past) in the Gorgias widget.	Get the full picture without leaving the ticket.
Cancel/reactivate	End or restart a subscription with a single click.	Quickly handle it when customers want to cancel or come back.
Skip shipment	Postpone a customer's next scheduled order.	Easily manage requests for a temporary pause.
Refund charge	Process a refund for a subscription order.	Let agents solve payment issues on the spot.
Macro variables	Automatically pull Recharge data into your saved replies.	Send out personalized and accurate responses in seconds.

Considerations for scaling with the Gorgias Recharge integration

While the native integration is a strong starting point, growing brands may look for ways to further enhance its capabilities as their needs evolve.

Here are some areas where teams can look to optimize:

• AI for specialized scenarios: Gorgias has its own AI Agent, which is excellent for handling standard subscription requests. According to their help docs, the AI is optimized for single-subscription requests like cancellations or skips. For customers with multiple subscriptions, the platform intelligently routes the ticket to a human agent to ensure a personalized touch.

• Deep workflow customization: For teams wanting to build highly advanced automation, Gorgias offers a feature called Flows. Setting them up can involve using HTTP requests and API calls. This provides technical teams with significant control and flexibility to build precise, custom experiences.

• Unifying broad knowledge sources: The native integration focuses on connecting Gorgias and Recharge data. If you have product details on a Shopify page or policies in a Google Doc, your agents can manage these by keeping multiple tabs open or by using complementary tools to bring that knowledge into the Gorgias ecosystem.

• Refining new automations: When building new rules or Flows in Gorgias, teams typically monitor their live performance to ensure quality. For brands that prefer an extra layer of validation, additional testing environments can be used to simulate responses before they go live to customers.

Power up your Gorgias Recharge workflow with eesel AI

This is where adding a complementary AI layer like eesel AI can provide extra value. As an option that works within the Gorgias ecosystem, eesel AI sits alongside your existing tools to enhance your subscription support.

• Handling complex requests: The AI agent from eesel AI can be configured to handle more complex situations, such as helping customers manage multiple subscriptions simultaneously. It can connect to your systems to perform custom actions that complement Gorgias’s built-in capabilities.

• Quick setup: You can integrate eesel AI with Gorgias in minutes. It allows you to build automations using plain-English instructions, offering a user-friendly way to expand your automation library without deep technical work.

• Bringing all your knowledge together: eesel AI can access information from over 100 sources. It can learn from your past Gorgias tickets, help center articles, Shopify product catalog, and even internal knowledge bases like Confluence. This provides a broad knowledge base that supports your agents and your customers.

• Testing with simulation mode: eesel AI includes a powerful simulation mode that lets you test your AI on past tickets in a safe environment. You can see how the AI would have responded and refine its behavior before it ever talks to a live customer, ensuring a high-quality experience.

Gorgias Recharge: A quick look at Gorgias pricing

To get the full picture, it helps to understand how Gorgias prices its plans. Gorgias offers tiered plans based on the number of "billable tickets" your team handles each month, allowing you to choose a level that fits your current needs.

A billable ticket is any conversation that receives a response, ensuring you only pay for the engagement your team manages.

Here's a breakdown of their main plans for 2026:

Plan	Monthly Price (Billed Annually)	Billable Tickets/mo	Overage Cost	Key Features
Starter	(from $10/mo)	50	$0.40 / ticket	3 user seats, basic support channels, 150+ integrations.
Basic	$50/mo	300	$40 / 100 tickets	Unlimited users, help center, macros, rules.
Pro	$300/mo	2,000	$36 / 100 tickets	Everything in Basic + revenue statistics.
Advanced	$750/mo	5,000	$36 / 100 tickets	Everything in Pro + dedicated email server.
Enterprise	Custom	Custom	Custom	Everything in Advanced + higher API limits.

The verdict: Is the Gorgias Recharge integration right for you?

The Gorgias Recharge integration is an impressive tool that serves as a strong foundation for subscription-based brands. For teams getting started, it is a reliable choice that effectively organizes subscription requests and provides a professional service experience.

For e-commerce brands looking to further scale and automate their support, the Gorgias ecosystem is flexible enough to grow with you. By using the core integration and potentially adding specialized tools, you can ensure a great customer experience as your business expands.

To further enhance your subscription management, you can consider a dedicated AI platform that works across your tools. eesel AI works seamlessly with Gorgias and Recharge to help automate a significant portion of your subscription-related questions.

Start your free trial or book a demo to see how it can work with your support setup.