Gorgias recharge integration: The complete 2025 guide

If you're in e-commerce and you sell subscriptions, you know the customer support is a different beast entirely. It's not just about tracking a single package anymore. You're juggling requests about recurring payments, skipping shipments, and swapping products.

To help manage this, many brands turn to the Gorgias Recharge integration. It connects your helpdesk directly to your subscription platform, and on the surface, it seems like the perfect fix to make life easier for your support team.

An illustration showing the logos of Gorgias and Recharge, representing the Gorgias Recharge integration.

But is it actually enough to handle the volume and complexity that comes with a growing subscription business? In this guide, we'll walk through everything you need to know about the Gorgias Recharge integration. We’ll cover what it does well, where it falls short, and how you can actually automate your subscription support to keep customers happy and your team from burning out.

What are Gorgias and Recharge?

Before we get into the nitty-gritty of the integration, let’s do a quick intro to the two platforms.

What is Gorgias?

Think of Gorgias as the command center for your e-commerce customer service. It’s a helpdesk designed specifically for online stores, especially those on Shopify. It pulls all your customer conversations from email, chat, and social media into one tidy dashboard. The real magic is how it connects to your store's backend, so your agents can see a customer’s order history right next to their support ticket.

What is Recharge?

Recharge is the engine that powers subscription models for thousands of e-commerce brands. It handles all the tricky stuff like recurring billing and payment processing. It also gives your customers a portal where they can manage their own subscriptions, which saves them (and you) from having to send an email for every small change.

Core features of the Gorgias Recharge integration

When you connect Gorgias and Recharge, the main goal is to stop your support team from having to keep a dozen browser tabs open just to answer one question. It puts all the essential subscription info right where your team needs it.

The most immediate win is having all that subscription data in one place. Your agents get a handy widget in the Gorgias sidebar that shows a customer's active subscriptions, order history, and charge details. No more switching between systems to figure out what a customer is talking about.

The integration also lets your agents do more than just view information. They can take action on common requests directly from the support ticket, including things like:

• Canceling or reactivating a customer's subscription.

• Skipping the next scheduled shipment.

• Refunding a specific charge from a subscription.

• Updating a customer’s shipping address.

You can also use Gorgias’s built-in Macros and Rules to speed things up a bit. For instance, you could set up a canned response that automatically fills in a customer's next charge date, making replies a little faster and more accurate.

Where the Gorgias Recharge integration falls short

While the native integration is a decent starting point, growing brands often discover its limitations create some serious headaches. What seems helpful at first doesn't always scale well.

Here’s where things start to get clunky:

• The AI is surprisingly limited. Gorgias has its own AI Agent, but it has a major blind spot. According to their own help docs, the AI can only handle cancellation or skip requests if a customer has just one subscription. The moment a customer has two or more (which is pretty common), the ticket gets kicked over to a human agent. This means a huge number of easy-to-automate tickets still land in your team's queue.

• The workflows are complicated and fragile. If you want to build more advanced automation, Gorgias pushes you toward a feature called Flows. The problem? Setting them up requires you to mess with HTTP requests and API calls. This is often way too technical for most CX managers to build, let alone maintain. And when an API changes, these delicate workflows can break, leaving you scrambling to figure out what went wrong.

• Your information is still siloed. The integration only knows about Gorgias and Recharge. But what if a customer asks about a product ingredient that's listed on your Shopify page? Or your return policy, which lives in a Google Doc? Your agent (or bot) is stuck. They’re right back to digging through different tabs and folders, which is the exact problem you were trying to solve.

• There's no safe way to test new automations. When you build a new rule or Flow in Gorgias, you can't really see how it will behave on real tickets before you launch it. You pretty much have to build it, cross your fingers, and hope for the best. That’s a risky way to handle customer-facing automation, where one poorly-worded response can create a terrible experience for hundreds of people.

Power up your Gorgias Recharge workflow with eesel AI

This is where adding a separate AI layer like eesel AI makes a huge difference. Instead of trying to force everything into one platform's rigid system, eesel sits on top of all your tools (Gorgias and Recharge included) and addresses the exact limitations we just talked about.

• An AI that can handle real-world messiness. The AI agent from eesel AI isn't stuck on simple, single-subscription requests. You can teach it how to handle complex situations, like asking a customer which subscription they want to change when they have several. It can connect to any of your systems through an API to perform custom actions that go way beyond what Gorgias’s built-in AI can do.

The eesel AI inbox, which helps manage and automate complex Gorgias Recharge workflows.

• Get started in minutes, not months. You can forget about wrestling with those complicated HTTP requests in Gorgias Flows. With eesel AI, you connect your helpdesk with a click and start building automations using simple, plain-English instructions. No code, no mandatory sales demos.

• Bring all your knowledge together. Remember that return policy buried in a Google Doc? eesel AI actually reads it. It connects to over 100 sources, not just your helpdesk. It learns from your past Gorgias tickets, your help center articles, your Shopify product catalog, and even internal knowledge bases like Confluence. This gives the AI a complete picture, so it can give helpful, complete answers.

• Test everything with confidence. eesel AI was built on the idea that you should never have to "hope for the best" with your customer support. It has a powerful simulation mode that lets you test your AI on thousands of your past tickets in a safe environment. You can see exactly how the AI would have responded, get solid forecasts on how many tickets it will resolve, and tweak its behavior before it ever talks to a live customer.

The simulation mode in eesel AI, a powerful tool for testing the Gorgias Recharge integration automations.

Gorgias Recharge: A quick look at Gorgias pricing

To get the full picture, it helps to understand how Gorgias prices its plans. Unlike a lot of software that charges per user, Gorgias's plans are mostly based on the number of "billable tickets" your team handles each month.

A billable ticket is any conversation that gets a response, whether it's from a person, a rule, or their AI. This can be flexible, but it also means your bill can be a bit unpredictable.

Here's a quick breakdown of their main plans:

The verdict: Is the Gorgias Recharge integration enough?

So, what's the final take? The native Gorgias Recharge integration isn't a bad tool. For a small brand that's just getting started with subscriptions, it’s a solid first step that will definitely help organize basic requests.

But for any e-commerce brand that's looking to scale, lower support costs, and offer a truly great customer experience, you'll outgrow it pretty quickly. The weak automation, scattered knowledge, and complex workflows create a ceiling you’re bound to hit.

To really get a handle on subscription management and automate your support in a meaningful way, you'll want a dedicated AI platform that can work across all your tools.

Ready to move beyond basic integrations? eesel AI works seamlessly with Gorgias, Recharge, and your other tools to automate up to 70% of your subscription-related questions.

Start your free trial or book a demo to see how it works with your own support tickets.