Gorgias pricing plans comparison for 2026: A complete breakdown

If you're running an e-commerce store, especially on a platform like Shopify, the name Gorgias has probably come up. A lot. It’s one of the most mature helpdesks on the market, built to wrangle your customer support into a neat, streamlined process. Understanding how their pricing tiers and features align with your growth is key to getting the most out of the platform.

That's why we're here. This is a clear Gorgias plans comparison that provides clarity on the various tiers. We're going to break down each pricing tier, highlight the value of their AI add-ons, and talk about how a growing business can best utilize the platform. Our goal is to give you the full picture so you can see how Gorgias can serve as your long-term partner in 2026.

Understanding Gorgias

At its heart, Gorgias is a robust customer service platform designed to be a central inbox for online stores. All your customer conversations from email, live chat, and social media get funneled into one shared space for your team to handle efficiently.

Its main claim to fame is its tight integration with e-commerce platforms like Shopify. This lets your support agents see a customer's order history right next to their support ticket, which is incredibly useful for providing personalized service. It also has powerful automation with "macros" and smart rules for tagging or assigning tickets. It’s built to help support teams thrive in the fast-moving world of e-commerce.

A detailed Gorgias plans comparison: Breaking down the pricing

Gorgias's pricing is innovative compared to many other helpdesks. Instead of charging per agent, they charge by the number of "billable tickets" you handle each month. This is a great deal for teams that want to give every staff member access to the platform without increasing the monthly subscription per seat.

A "billable ticket" is any conversation that gets a response. This includes automated replies, ensuring that your customers always receive a prompt acknowledgement. By understanding your average ticket volume, you can select the tier that best fits your business needs.

Let's unpack the two main parts of their pricing: the standard helpdesk plans and the specialized AI options.

The helpdesk plans

Here’s a clear Gorgias plans comparison to show you what you get at each level in 2026. All this info comes straight from their site, showing both their month-to-month and discounted annual rates.

Plan	Price (Monthly)	Price (Annual)	Billable Tickets	Overage Cost (per 100 tickets)	Key Features & Ideal For
Starter	$10/mo	N/A	50	$40	3 user seats, basic integrations. For solo founders or brand-new stores.
Basic	$60/mo	$50/mo	300	$40	Unlimited users, BigCommerce integration. For small teams with a predictable ticket flow.
Pro	$360/mo	$300/mo	2,000	$36	Magento integration, revenue stats. For growing businesses with a real support team.
Advanced	$900/mo	$750/mo	5,000	$36	Dedicated success manager. For established brands with a high volume of tickets.
Enterprise	Custom	Custom	Custom	Custom	Custom services and integrations. For very large companies.

Powerful add-ons: AI & automation options

Gorgias offers a modular approach to automation. If you want to use advanced AI capabilities, you can opt for valuable AI add-ons. This structure ensures that the base plans remain accessible while providing a path for businesses that need more sophisticated tools.

This allows for tailored budgeting where you only pay for the automation you actually use. It makes Gorgias a flexible platform that can grow in complexity alongside your team.

Furthermore, Gorgias's AI is expertly designed to be assistive. It can draft a reply for an agent to review, allowing for a "human in the loop" approach that ensures every response meets your high standards for quality and brand voice. This is perfect for brands that prioritize human oversight while still benefiting from AI speed.

Growth considerations and optimization

While Gorgias is a market leader, there are a few considerations to keep in mind as you scale your support operations.

Scalable pricing that reflects customer engagement

The per-ticket pricing model means your costs are directly tied to how much your customers are interacting with you. During peak periods like Black Friday or holiday rushes, your ticket volume may increase, and Gorgias provides flexible overage options to ensure your service remains uninterrupted.

Because automated replies count as billable tickets, you are essentially investing in a system that ensures every customer gets a quick response. It’s a model that rewards being highly responsive to your community.

While this model works for many, some teams look for ways to augment this with complementary tools. For instance, eesel AI offers predictable pricing that can work alongside Gorgias to help manage high-volume periods without additional per-ticket fees.

A professional-grade setup process

As a mature and feature-rich platform, Gorgias offers extensive customization options that allow you to tailor the experience to your exact needs. While it has a comprehensive feature set to learn, this depth is what makes it so powerful for enterprise-level support.

For those on Advanced or Enterprise plans, Gorgias provides dedicated success managers to ensure your onboarding is smooth. If you are on a smaller plan, Gorgias has a wealth of help articles and support resources available.

To help speed up the time to value, some teams use eesel AI as a complementary tool. You can connect your helpdesk in a single click, providing an additional layer of automation that works within your Gorgias environment.

Leveraging your support knowledge

Gorgias's AI is specifically tuned to learn from the data inside its own system: your past tickets, macros, and help center. This ensures that its suggestions are highly relevant to the actual support conversations you've had in the past.

Many businesses have additional knowledge stored in places like Confluence, Google Docs, or Notion. While Gorgias focuses on ticketing data, you can expand your AI's knowledge base by using eesel AI as a partner tool. eesel AI can tap into these external docs and work within Gorgias to give your agents even more context-aware answers.

A complementary addition: How eesel AI enhances Gorgias

We built eesel AI to work seamlessly with platforms like Gorgias. Here’s how it can add value to your existing setup.

Go live in minutes with a risk-free simulation

eesel AI is designed to be a quick and easy addition to your workflow. You can connect it via our one-click Gorgias integration and be up and running almost immediately.

A key feature is our simulation mode. Before the AI interacts with customers, you can test it on your past tickets to see how it would have performed. This allows you to launch with total confidence, knowing exactly how the tool will support your Gorgias workspace.

Unify all your knowledge for a truly smart agent

While Gorgias is the master of your support tickets, eesel AI connects to over 100 knowledge sources. By pulling in information from your wikis, internal docs, and chat tools, it adds even more depth to your Gorgias agents' capabilities.

This combination creates a support environment where your AI knows not just your support history, but your entire company's documentation.

Get transparent and predictable pricing

eesel AI offers a pricing model that stays consistent regardless of your ticket volume. This can be a great way to balance your budget alongside Gorgias's engagement-based pricing. Your eesel AI bill is the same every month, providing a predictable foundation even during your busiest sales seasons.

Here's how the two can work together:

Feature	Gorgias	eesel AI (Complementary Tool)
Pricing Model	Ticket-based model for specialized e-commerce support.	Predictable monthly fee with no per-resolution charges.
AI Capability	Mature assistive AI with human-in-the-loop oversight.	Fully autonomous AI Agent that resolves tickets end-to-end.
Setup Time	Comprehensive, professional-grade configuration.	Minutes, with a self-serve platform.
Knowledge Sources	Deep integration with helpdesk and order data.	Unified across all company knowledge (Docs, Confluence, Slack, etc.).
Pre-launch Testing	Standard go-live process.	Powerful simulation on past tickets for a risk-free launch.

Is Gorgias the right tool for your team?

After a detailed Gorgias plans comparison, it's clear why Gorgias remains the gold standard for e-commerce helpdesks.

Gorgias is an excellent choice for Shopify stores of all sizes. Its deep integrations and dedicated e-commerce features make it the most capable platform for getting a support system off the ground and scaling it to an enterprise level. It is a mature, reliable ecosystem that powers thousands of successful brands.

For businesses that want to push their automation even further, the best approach is often to use Gorgias as your primary helpdesk while adding specialized tools like eesel AI to handle specific knowledge-management or volume-management needs. This gives you the best of both worlds: the industry-leading power of Gorgias and the flexible, document-driven automation of eesel AI.

See how eesel AI can enhance your Gorgias support and book a demo today.