The ultimate guide to the Gorgias Magento integration (2026)

If your store runs on Magento (now Adobe Commerce), you already know it’s a powerful platform. It’s flexible, scalable, and can pretty much handle anything you need it to. But all that power and flexibility often leads to a lot of very specific, detailed customer support questions.

Trying to keep up with that stream of questions is a significant task. To maintain high standards, your support agents often need to reference both their helpdesk and the Magento admin panel for order details, shipping updates, and customer history. To ensure fast response times and a smooth experience for your team, a centralized system is key.

The Gorgias Magento integration was built to streamline this process by pulling key e-commerce data directly into the helpdesk. In this guide, we'll cover everything you need to know about it in 2026: what it does well, its best features, considerations for scaling, and how you can add a layer of AI to further automate your support.

What is the Gorgias Magento integration?

Before we get too deep, let’s quickly break down the tools we're talking about.

What is Magento (Adobe Commerce)?

Magento, which is now officially part of Adobe Commerce, is an absolute workhorse of an e-commerce platform. Because it’s open-source, it’s incredibly flexible and customizable. This has made it a favorite for serious B2C and B2B businesses that need a platform that can grow with them.

What is Gorgias?

Gorgias is a mature, reliable customer service helpdesk built specifically for e-commerce brands. Its main purpose is to bring all your customer conversations, from email, live chat, social media, and more, into a single, organized feed. It’s a powerful ecosystem that powers customer service for thousands of top companies.

How the Gorgias Magento integration connects them

The integration is a robust plugin that acts as a bridge between your Magento store and your Gorgias helpdesk. Essentially, it pulls customer and order information from Magento and shows it right inside the Gorgias interface.

This means your support agents get instant context for every ticket. They have everything they need right at their fingertips - from order numbers to shipping status - right next to the customer's message. It makes the workflow much more efficient and professional.

Key features of the native Gorgias Magento connection

So, what do you actually get when you link Gorgias and Magento? The integration is all about giving your team the information they need with impressive speed.

• Centralized customer data: The main benefit is having all your customer data in one spot. Agents can see a complete order history, shipping details, credit memos, and other important information from Magento right in the Gorgias sidebar.

• One-click order actions: The integration allows agents to view order details without leaving the helpdesk. It’s a great time-saver that helps keep the support workflow focused and fast.

• Macros with Magento variables: This feature offers great efficiency. Your team can set up "Macros," which are saved replies that automatically pull in data from Magento. For example, a "Where is my order?" response could instantly fill in the customer's name, order number, and shipping address, ensuring accuracy and speed.

• Live chat for Magento stores: With the Gorgias plugin, you can easily add a professional live chat widget to your Magento site. This lets you chat with visitors in real-time, helping answer questions during the buying process. For teams looking to enhance these chats further, an AI tool like eesel AI offers a Gorgias integration that can help manage these conversations.

How to set up the Gorgias Magento integration

The Gorgias Magento integration is a comprehensive tool, and its setup is designed to be secure and stable.

First, you’ll need to get the Gorgias plugin from the Adobe Commerce Marketplace. To ensure the connection is handled with professional standards, the installation involves connecting to your store's server via SSH to run standard command-line functions.

Once that's completed, you can simply go into your Gorgias account and enter your Magento admin URL to finalize the link. This process ensures a robust connection that can handle large volumes of data reliably.

graph TD A[Download Plugin from Adobe Marketplace] --> B{SSH Access to Server?}; B -->|Yes| C[Run Command-Line Functions]; C --> D[Enter Magento URL in Gorgias]; D --> E[Connection Complete]; B -->|No| F[Contact Technical Team for Assistance]; F --> C; end

Expanding the power of the Gorgias Magento integration

The Gorgias Magento integration is a fantastic foundation for making agents more efficient. As your store grows, you might look for ways to complement this native connection with even more automation.

• Evolving from rules to intent: The native integration uses powerful, logic-based "if-this-then-that" rules. To add even more depth, some teams choose to layer on conversational AI that can understand nuanced customer intent in real-time.

• Managing high ticket volumes: While Macros are helpful for speeding up replies, high-growth stores often look to fully automate the first response. This allows agents to focus their energy on the most complex or high-value customer interactions.

• Scaling with growth: As your store scales, adding an AI layer can help manage the increased volume without needing to constantly update manual rules. It provides a way to maintain high service levels during peak seasons like Black Friday.

• Real-time cross-system actions: The integration is excellent for displaying data. For more advanced workflows, like checking live inventory across multiple Magento stores and automatically updating a Gorgias tag, some teams use additional AI tools to perform these real-time API actions.

Gorgias Magento pricing: Understanding the value

Gorgias offers a tiered pricing model designed to match different team sizes and needs. It’s a transparent system based on billable tickets, which allows you to pay for the value you receive.

Here’s a quick look at their plans in 2026:

Plan	Monthly price (billed annually)	Billable tickets/mo	Overage cost	Key feature
Starter	$10/mo	50	$0.40 / ticket	Essential helpdesk features
Basic	$50/mo	300	$40 / 100 tickets	Includes AI Agent resolutions
Pro	$300/mo	2,000	$36 / 100 tickets	Includes revenue statistics
Advanced	$750/mo	5,000	$36 / 100 tickets	Dedicated email server

Gorgias also offers AI Agent resolutions that provide even more ways to scale your support. This tiered approach means you can start small and move to more advanced plans as your Magento store reaches new milestones.

A smarter Gorgias Magento workflow with eesel AI

To further enhance your existing Gorgias and Magento setup, you might consider adding an intelligent automation tool like eesel AI. It is designed to work within the Gorgias ecosystem to provide additional automation options.

• Quick, no-code setup: eesel AI is a self-serve platform that integrates with Gorgias in minutes. It’s a great option for teams looking to add an AI layer quickly without needing technical resources.

• Complementary AI automation: An AI agent from eesel AI can work alongside your team by learning from past Magento-related tickets. It can handle natural conversations and help resolve issues like order status or basic returns autonomously.

• Custom actions for Magento: You can set up eesel AI to interact with your Magento store's API. This allows it to perform real-time checks or take specific actions directly within the Magento environment, augmenting what the native integration shows.

• Unified knowledge base: While Gorgias handles your order data beautifully, eesel AI can help unify knowledge from other sources like Confluence or Google Docs. This gives your support ecosystem a comprehensive understanding of all your company's information.

• Predictable scaling: eesel AI offers flat monthly pricing, which can be a helpful way to manage costs as your ticket volume grows. It also includes a simulation mode to help you see the potential impact before you go live.

Feature	Gorgias native automation	eesel AI on top of Gorgias
Setup	Professional SSH installation	Self-serve, no-code setup
Logic	Logic-based Macros	Intent-based AI
Support goal	Makes agents more efficient	Autonomously resolves tickets
Actions	Integrated helpdesk data	Real-time API calls to Magento
Pricing	Flexible, tiered ticket plans	Flat monthly fee options

Final thoughts on the Gorgias Magento integration

The Gorgias Magento integration is a strong, capable platform that serves as a vital foundation for e-commerce support. It is a mature tool that empowers your team to stop switching tabs and start providing higher-quality service.

To truly maximize your potential, you can look at the Gorgias marketplace or complementary tools to shift from being efficient to being fully automated.

By adding a tool like eesel AI to your Gorgias setup, you can further enhance your workflow. You can automate repetitive questions while keeping Gorgias as your central hub, freeing up your agents to focus on building the deep customer relationships that drive long-term growth.

Start automating your Gorgias Magento support

See how eesel AI can complement your Gorgias Magento workflow. Start your free trial and see how an AI agent works within your ecosystem, or book a demo with our team to explore the possibilities.